Role Description At Coretelligent, we take ownership of the technology our clients rely on every day. We're looking for a Remote Support Engineer II to provide advanced technical support across a variety of client environments while delivering an exceptional client experience. This role is responsible for troubleshooting and resolving escalated technical issues, supporting critical business applications and infrastructure, and serving as a trusted resource for both clients and internal teams. The ideal candidate thrives in a fast-paced MSP environment, enjoys solving complex technical challenges, and is committed to delivering white-glove support with a strong sense of ownership and accountability. Remote (U.S) | Non-Exempt | Reports to Remote Support Manager What You’ll Do: - Serve as an escalation point for Remote Support Engineers and provide advanced troubleshooting across client environments - Respond to client incidents and service requests via phone, ticketing systems, and other support channels - Troubleshoot and resolve issues related to: - Microsoft 365, Teams, and Exchange Online - Microsoft Entra ID and identity management - Networking, VPNs, DNS, DHCP, and connectivity - Enterprise applications and business systems - Workstations, peripherals, printers, mobile devices, and endpoint hardware - Backup and recovery operations - Coordinate vendor escalations and third-party support engagements when necessary - Maintain accurate ticket documentation, troubleshooting notes, and client communications throughout the incident lifecycle - Provide timely updates to clients and internal stakeholders regarding issue status and resolution progress - Support file restoration, network access, messaging, application, and infrastructure-related requests - Assist with knowledge base development, documentation improvements, and operational process enhancements - Mentor and provide guidance to junior engineers as needed - Maintain or exceed established service delivery metrics, response times, and quality standards - Contribute to a collaborative, client-focused support environment that prioritizes accountability and continuous improvement Qualifications - 3+ years of experience supporting end users, systems, and infrastructure within an IT support, service desk, or MSP environment - Strong troubleshooting skills across Microsoft technologies, networking, endpoint support, and enterprise applications - Experience supporting Microsoft 365, Teams, Exchange Online, and Microsoft Entra ID environments - Familiarity with networking concepts including firewalls, VPNs, DNS, DHCP, wireless networking, and connectivity troubleshooting - Ability to manage multiple priorities and maintain high-quality service in a fast-paced environment - Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users - Demonstrated ownership, accountability, and customer advocacy throughout the support process - Experience documenting troubleshooting steps, creating knowledge articles, and maintaining operational documentation - Ability to follow established processes while exercising sound judgment and problem-solving skills - MSP experience strongly preferred - Commitment to delivering a white-glove client experience and serving as a trusted technical resource Benefits - Health, Dental, & Vision - Flexible Spending Account (FSA) - 401k - Health Reimbursement Account (HRA) - Health Savings Account (HSA) - Life Insurance - Disability Insurance - Paid Parental Leave - Holiday Pay - Flexible Vacation & Sick Days Perks - Observed company holidays, including a day off on your birthday - Flexible vacation - Spot bonuses for demonstrated excellence - Community and social events - Learning and development - Flexible working life - $100 well-being allowance - Other health & wellness perks

• Contribute to efficient and reliable sequences of operation for the functioning of data center equipment and systems within the product portfolio. • Completing the assigned tasks and of the controls team and helping to develop sequence of operations in compliance with company goals and objectives. • Identifies opportunities to differentiate our controls strategies within the data center market. • Works with members of the controls team and other departments. • Accountable for the completion of sequence of operations, HMI development and on-time execution of testing that adhere to the product and customer specifications and requirements. • Contributes to the development of test plans and test scripts for performance and witness testing. • Contributes to the efforts to automate end of line testing. • Works directly with senior members on sequence of operation and test execution.

• Applies current, standard engineering techniques, procedures and criteria to complete engineering tasks, and supports other civil, structural, and electrical design workflows as necessary on a case-by-case basis. • Develops plans, details, and reports that are complete, accurate and in accordance with sound utility-scale renewables early-stage development engineering practices. • Works closely with and provides guidance to engineering technicians and design engineers. • Engages with clients to understand their priorities, relying on experience and judgement to plan and accomplish project goals while exceeding client expectations. • Checks design and computations performed by internal design team and provides ideas and executes to promote higher quality designs. • Reviews development plans and specifications for constructability, safety, and risk considerations. • Maintains a value engineering mindset throughout design. • Works closely with business and engineering staff across multiple markets and technical disciplines. • Works closely with clients to understand nuanced technical needs and identify best feasible solution(s). • Supports marketing, sales and business development activities within assigned market. • Demonstrates a wide degree of out-of-the-box thinking, creativity, and design ownership.

Role Description SWK Technologies is looking for a dedicated Tier I MSP Engineer to join our team, providing assistance to our clients and ensuring their systems operate smoothly and efficiently. In this role, you will be the face of SWK Technologies to our clients, delivering top-tier technical support and solutions. Your primary responsibilities will include: - Troubleshooting hardware and software issues - Performing installations and upgrades - Assisting clients with any technical queries - Ensuring customer satisfaction - Fostering long-lasting relationships with our clients This role is a range of $50,000-60,000 annually. Qualifications - Previous experience in IT - Previous Call center experience required - Managed Service provider experience preferred - Ability to build rapport with clients - Strong troubleshooting and critical thinking skills - Positive and professional demeanor Benefits - Medical, Dental and Vision insurance - 401k Retirement Plan - Paid Time Off Company Description SWK Technologies is committed to optimizing the technological landscape for businesses through customized software solutions and superior technical support.