Role Description The Technical Account Manager (TAM) is part of the (technical) Market Readiness Team in the Product department and is responsible for managing the technical relationship between Fairphone and mobile carriers in North America. This role plays a central part in establishing the technical onboarding strategy, aligning telecom technical requirements, driving the product and software certification/approval process, and supporting long-term technical success throughout the product lifecycle. The TAM acts as the main point of contact for operator technical stakeholders and ensures internal alignment across Engineering, PLM, QA, and Product Management functions to fulfill or negotiate how partner requirements are implemented. Key Responsibilities & Objectives - Dedicated technical interface for telecom partners in dedicated regions, ensuring ongoing communication and alignment. - Coordinate and document partner requirements, and ensure internal implementation planning across teams, including early reviews of PRDs in collaboration with product managers. - Manage device onboarding processes, including testing, partner certification, and approval of new products and software updates. - Collaborate with internal stakeholders to ensure timely delivery and resolution of issues raised by carriers, including support and verification of network tests for the QA team in dedicated regions. - Represent Fairphone in carrier workshops, technical meetings, and program reviews in support of other sales or operations functions. - Maintain clear visibility on partner (requirement) roadmaps, timelines, and deliverables. Your Skills & Experience Must have’s - Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent practical experience. - Solid experience in a Technical Account Manager, Field Engineer, or Carrier Engineering role with a minimum of 5 years of experience in a similar position, working closely with North American carriers onboarding connected products, preferably smartphones. Experience with AT&T and T-Mobile is a plus. - Familiarity with Android OS, GMS certification, and operator software validation workflows. - Background in working with mobile carriers, ideally within the smartphone or telecom industry. Experience in mobile device debugging, log collection, and issue replication. - Strong understanding of mobile network technologies, smartphone architecture, and software release processes. - Ability to manage technical discussions, timelines, and deliverables across departments and partner organizations. - Strong organizational skills, attention to detail, and proactive problem-solving mindset. - Ability to work independently and across time zones. The role requires strong cross-cultural communication and collaboration skills. Benefits - The opportunity to create an impact on the electronics industry around the world. - A diverse work environment full of international, passionate, warm-hearted team members. - Competitive salary aligned with market standards. - Statutory paid annual leave, public holidays, and rest days in accordance with the labour law. - Social benefits & contributions made by both employer and employee as required under US law. - Professional development opportunities for training, skill development, and career advancement.

• Develop and implement a comprehensive strategy for contract renewals, focusing on maximizing retention rates and identifying upsell and cross-sell opportunities within our existing customer base. • Work closely with Account Executives to ensure a seamless renewal process, understanding customer needs and aligning our solutions to meet those needs. • Working several quarters ahead of renewal dates to ensure customer readiness, engaging with the broader account team, partners and customer health data to identify renewal risk, and partner on remedial actions aimed at securing renewal. • Identify expansion opportunities to generate additional revenue, driving those opportunities to closure and/or ensuring that the appropriate account team are engaged to maximize the opportunity • Act as the primary point of contact for renewal-related inquiries, building and maintaining strong relationships with our customers to ensure their continued satisfaction. • Conduct account reviews and planning to forecast renewals accurately, identify at-risk accounts early, and implement strategies to address potential churn. • Leverage customer feedback and insights from the renewal process to contribute to product development and improvement initiatives. • Represent Kong with the utmost professionalism, providing exceptional support and guidance to our customers throughout the renewal process. • Fulfill any additional tasks as required by the manager.

• Steer the company's efforts in adopting and partnering with major Restaurants across our strategic portfolio of merchants • Manage the ads & promos strategy across a focused portfolio of accounts • Drive adoption of our growing ads and promotions offering • Work cross-functionally with marketing, analytics, and product to innovate on our future approach and solutions • Report into the Head of Ad Sales in our Enterprise Sales & Business Development organization

• Manage distributors assigned as follows: Review inventory and fill rates. • Conduct business review meetings. • New item placement. • Get pricing to distributor that is inline with the suggested list price. • Promotion participation (national & regional). • Handle deductions, returns, and credits. • Coordinate shows and order samples for them. • Order samples for distributor reps. • Attend distributor sales meetings and set up trainings. • Set up inside/outside blitz. • Manage retail locations/direct buying accounts in assigned states as follows: Grow sales in the store. • Get new products placed. • Gain shelf space in the store. • Gain off shelf secondary placement in stores. • Set up POP and signage in store. • Conduct training for store employees. • Business reviews. • Set up marketing promotions. • Write turnover orders in the store.