Role Description At Twilio, we are shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses globally to build personalized customer experiences. We are looking for a visionary, highly strategic Staff Product Designer (L4) to join our Channels UX team and serve as the overarching design leader for Twilio's Email Products. In this role, you will: - Architect the Twilio Email Vision: Own the holistic, end-to-end user journey strategy for Twilio Email inside the core One Console. - Lead Cross-Channel Harmonization: Act as the strategic connective tissue between individual channel silos. - Steer the Modernization of SendGrid: Define the long-term UX roadmap and structural evolution for our high-revenue, standalone SendGrid platform. - Establish High-Level Strategic Partnerships: Cultivate influential, peer-to-peer relationships with Product Directors and Engineering VPs across our email teams. - Define Observability & Platform Telemetry Standards: Architect the design framework for high-density data visualizations. - Scale Design Systems & Mentorship: Drive the evolution of Twilio’s centralized design system by pioneering complex, reusable email primitives. - De-risk Organizational Ambiguity: Navigate extreme technical and structural ambiguity, transforming vague corporate initiatives into a clear, unified strategic product roadmap. Qualifications - 8+ years of professional product design experience architecting and shipping complex, data-heavy B2B SaaS platforms, developer tools, infrastructure products, or enterprise communication platforms. - Expert-Level Systems Thinking: A world-class portfolio demonstrating deep structural design and cross-product workflow mapping. - Executive Cross-Functional Leadership: Proven track record of influencing product strategy at the Director and VP level. - Mastery of Technical Complexity: Experience translating abstract technical infrastructure primitives into seamless, developer-friendly mental models. - Team Multiplier: Experience mentoring other designers and driving structural change within a scaling UX organization. - AI-Powered UX Mindset: Curiosity about AI-powered tools and workflows. Requirements - Designed for Developers: Extensive practical experience designing interfaces for technical builders (APIs, CLIs, SDKs, or developer management consoles). - Advanced Data Visualization Fluency: Deep expertise in designing intricate monitoring systems and high-density analytical reporting dashboards. - Email Industry Expertise: Familiarity with email delivery infrastructure and transactional communication protocols. Benefits - Competitive pay - Generous time off - Ample parental and wellness leave - Healthcare - Retirement savings program - Equity plan and corporate bonus plan eligibility Company Description Twilio is dedicated to remote-first work and has a strong culture of connection and global inclusion. We empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

• Own end-to-end design for key Super Agent workflows, from discovery through launch. • Design intuitive experiences that help customers explore data, ask questions, and generate insights. • Translate complex AI and data concepts into clear, elegant user experiences. • Partner closely with Product and Engineering to define problems, evaluate solutions, and ship high-quality products. • Help define how users interact with the Insight Agent across search, conversation, analysis, and insight-generation workflows. • Design experiences that build trust in AI-generated outputs through clarity, transparency, and explainability. • Develop interaction patterns for new AI-powered capabilities and emerging customer workflows. • Conduct user research and gather feedback to understand customer needs and pain points. • Use qualitative and quantitative insights to improve product experiences. • Help shape product direction by identifying opportunities to improve usability, adoption, and customer value. • Contribute to shared design systems and standards. • Ensure experiences remain consistent, scalable, and high quality as the product evolves. • Partner with Engineering to maintain design fidelity and usability across releases.

• Looking for a Senior Product Designer with experience design user-centric web and mobile applications • Work on both LTR and RTL layouts • Confident working across the full design lifecycle, from research to design iteration • Collaborate remotely with distributed teams

• Design user flows and create low-fidelity to high-fidelity wireframes for web-based product experiences, with occasional prototyping as needed • Communicate design decisions, interactions, responsive behaviors, states, usability considerations, accessibility requirements, and implementation considerations effectively • Create clear, detailed design documentation and developer handoff packages in Figma to support smooth implementation • Contribute to and work within established design systems and product patterns • Extend existing experiences while maintaining consistency across the platform • Participate in feedback cycles, design reviews, and iterative product development • Coordinate with project stakeholders and utilize project-management tools (ex. Jira) as needed to deliver agreed-upon work products within established workflows