• Customer onboarding and implementation: guiding founders and their teams through share scheme setup on the Vestd platform, from initial configuration through to confident, independent use • Day-to-day customer success: managing a portfolio of Scale customers, resolving queries accurately and within agreed service levels, and delivering clear guidance on complex equity topics • Retention and growth: building long-term customer relationships, identifying churn risks early, and spotting appropriate opportunities for upgrades, referrals and additional services • Accuracy and compliance: ensuring customer documentation, scheme data and platform configurations are correct before launch and throughout the customer lifecycle • Continuous improvement: contributing to better processes, self-serve resources and platform adoption, reducing the cost to serve without reducing the quality of support.

Reports to: Vice President, Partner and Customer Account Management Location: Remote US Compensation Range: $72,000 base salary and $18,000 commission plus equity What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. What You’ll Do: As a Partner Success Manager, you are the connective tissue between our sales teams and our partners’ long term success. You will join a high energy team focused on a singular mission: ensuring every new partner who joins the Huntress family has a world class onboarding experience. You won’t just point people toward a login screen; you will guide them through a proven process to ensure they are fully operational and ready to take Huntress to market with their own customers. within their first 16 days. You will give more than you take by acting as a dedicated resource for a squad of 7-10 Channel Account Managers, making sure no partner feels left behind. In this role, you will be the early warning system for our partner community. By keeping a close eye on license deployment, account health, and early usage patterns, you will spot potential issues before they become problems. You won't wait for permission to fix things—you will give a $h*t by owning the solution, whether that means hopping on a call to provide extra training or coordinating with our technical experts to clear a deployment hurdle. We value perfect imperfection here, meaning we want you to iterate fast on our processes and find better ways to help our partners win, even if the path isn't always linear. Responsibilities: - Drive the onboarding process for roughly 10 new partners per week, ensuring 85% of them are fully set up and protected within 16 days. - Partner closely with Account Managers to identify accounts with low license deployment and proactively reach out to offer training and resources, and specific deployment plays to drive broader adoption. - Conduct post action check-ins with partners following security incidents to ensure they have the support they need and understand how to prevent future issues, while translating these stories into proof of value for their end clients. - Coordinate with Technical Sales and Support to resolve specific hurdles that stand in the way of a partner’s successful deployment. - Help the renewal process by ensuring partners are seeing maximum value from the platform long before their contract ends. - Track onboarding gaps and partner feedback to help us build a more seamless, repeatable experience for every business we protect, and feed those insights back into the team. What You Bring To The Team: - 3+ years of experience in a customer success, account coordination, or enablement role. - A natural ability to follow processes while bringing high energy and a positive vibe to partner calls every day. - Strong organizational skills and a knack for managing multiple moving parts without breaking a sweat. - A collaborative mindset that allows you to work seamlessly across internal sales and account management teams. - A drive to hit measurable goals and a deep personal ownership of the partner experience. - Experience working within the MSP (Managed Service Provider) ecosystem and Cybersecurity experience is a huge plus. - Exposure to supporting customers or partners on basic rollout plans (who to start with, how to position the offering). What We Offer: - 100% remote work environment - since our founding in 2015 - Generous paid time off policy, including vacation, sick time, and paid holidays - 12 weeks of paid parental leave - Highly competitive and comprehensive medical, dental, and vision benefits plans - 401(k) with a 5% contribution regardless of employee contribution - Life and Disability insurance plans - Stock options for all full-time employees - One-time $500 reimbursement for building/upgrading home office - Annual allowance for education and professional development assistance - $75 USD/month digital reimbursement - Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote

• Build and maintain trusted relationships with executive sponsors, operational leaders, IT stakeholders, and business teams across customer organizations. • Serve as the strategic post-sales advisor, aligning UiPath capabilities and Agentic AI innovations to customer priorities and business objectives. • Develop and execute success and value realization plans that drive measurable outcomes, adoption, retention, and expansion. • Facilitate executive business reviews, steering committees, and value realization discussions. • Lead complex, multi-workstream transformation programs involving business, operational, technology, and change management stakeholders. • Establish governance structures, success metrics, risk management plans, and executive reporting mechanisms. • Coordinate internal and customer resources across Sales, Professional Services, Solution Engineering, Support, Product, and partner teams. • Identify and mitigate risks while ensuring customers maintain momentum toward strategic objectives. • Leverage your previous experience working directly in or advising for core functions of a health system to identify and pursue automation opportunities that are high-impact to your customer and scalable across your portfolio. • Support and advise delivery teams through provider-specific requirements gathering and process / technology redesign. • Stay current on healthcare industry trends, Agentic AI, automation technologies, and emerging SaaS innovations. • Help customers define, measure, and communicate the business impact of automation and AI initiatives. • Translate technical capabilities into business outcomes that resonate with executive and operational stakeholders. • Identify opportunities to expand platform adoption by aligning UiPath solutions to evolving customer priorities. • Drive customer advocacy through successful outcomes and strong partnership.

• Take absolute ownership of an Enterprise CSM team, managing daily, weekly, and quarterly production targets to consistently hit and exceed retention and growth metrics. • Strategically guide and track the team's expansion initiatives, coaching CSMs on how to identify, navigate, and secure upsell opportunities within the enterprise segment. • Ensure the team is seamlessly executing high-impact EBRs that align with customer objectives and clearly demonstrate a return on investment (ROI) to executive stakeholders. • Act as the senior management escalation point for critical account issues. Dive into complex, technical customer problems and assist the team with contract negotiations to secure optimal retention terms. • Continuous review of team performance metrics and dashboards. Tweak, add, or remove operational processes to back up desired team behaviors and eliminate performance roadblocks. • Build a highly empowered team culture. Actively manage team performance, create targeted success plans for underperforming assets, and deliver heavily weighted recommendations on hiring, promotions, and discipline.