• Provides guidance and leadership to design and develop reliable, cost-effective, and high-quality solutions for assigned systems portions or subsystems and advise on dealing with high-risk situations. • Identifies and evaluates new technology innovations to ensure alignment with the technology roadmap and business value; creates plans for integration and update into architecture. • Reviews and evaluates designs and project activities for compliance with development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk. • Provides mentoring to others to set an example of software systems design and development innovation and excellence. • Analyzes science, engineering, business, and other data processing problems to develop and implement solutions to complex application problems, system administration issues, or network concerns.

• Maintain the tools used by Cloud Services to manage vulnerability remediation tasks • Respond to SIEM and FIM detections and collaborate with Information Security on Identity Protection and Exposure Management solutions • Provide tactical support for regulatory compliance efforts (SOC2, PCI DSS, GDPR) • Deploy, Configure and maintain virtual servers • Manage backup systems and perform system restores • Disaster Recovery planning • Manage technologies supporting vulnerability scanning, cloud technologies, data loss prevention • Maintain systems relating to endpoint detection and response (EDR), identity and access management • Follow security policies, procedures, and standards to ensure compliance • Collaborative involvement with assessments and audits to identify vulnerabilities and remediation actions • Collaborate with cross-functional teams to integrate controls and best practices into our systems and applications • Provide guidance to cross functional teams, fostering a culture of awareness and best practices • Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate • Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight

• Team leadership and collaboration: Recruit, guide, coach, and mentor developers, making sure issues and projects are delivered on time, within scope, and to the company’s quality standards. • Stakeholder management: Collaborate closely with engineering leadership to understand and document issues and priorities, aligning development and support work with engineering and business objectives, including managing expectations. • Team oversight: Fluent in Jira for issue tracking, workflow management, and reporting. Keep the team aligned and using Jira to its fullest potential. • Project and issue management: Oversee task boards, backlog management, and workload planning. Monitor progress and clear any impediments or bottlenecks to keep support on track. • Continuous improvement: Advocate for and put in place best practices, efficiency improvements, and new technology. • Cross-functional communication: Work seamlessly across the organization to drive strong inter-team collaboration and efficiency. • Goal setting and accountability: Set direct-report goals tied to company OKRs, drive accountability, and make sure team KPIs and commitments are met, with a focus on high employee satisfaction (Employee NPS).

• Manage a team of Engineers: conduct 1:1s, performance reviews, hiring, and career development in a distributed remote friendly environment. • Own the technical roadmap for shared cloud infrastructure across Azure and AWS, balancing reliability work against longer-term platform improvements. • Set and enforce standards for infrastructure-as-code (Terraform, Helm, Kubernetes), documentation, and operational readiness. • Make technical decisions and trade-offs for application-layer infrastructure including Elasticsearch, RabbitMQ, and Redis, and serve as the escalation point for the team. • Run sprint planning, manage cross-team dependencies, and keep delivery on track. • Lead post-incident reviews and ensure follow-up items get resolved. • Work with Security and Compliance to keep FedRAMP and SOC 2 controls current. • Be the main engineering contact and collaborate with Development, Product, and Security teams, turning their requirements into platform priorities. • Represent the team in architecture reviews and planning discussions with leadership. • Use and promote the use of AI-assisted tooling including LLM-based automation and AI-driven observability for use in engineering workflows.