• Plan, analyze, and evaluate the effectiveness of operating programs using qualitative and quantitative analytical methods. • Use source data to evaluate program and business process effectiveness, identifying trends, gaps, and opportunities for improvement. • Manipulate and present program data to communicate program status to stakeholders and leadership. • Apply clinical informatics knowledge to assess program operations and recommend improvements aligned with VA healthcare objectives. • Develop and maintain program performance metrics, dashboards, and reporting products. • Support business process improvement initiatives by analyzing current-state workflows and contributing to future-state design. • Prepare and deliver written reports, briefings, and presentations communicating analysis findings and program recommendations. • Coordinate with program team members, subject matter experts, and government clients to gather and validate data. • Assist in the development of standard operating procedures (SOPs) and program documentation. • Participate in working groups, team meetings, and program reviews as assigned.

• Lead the planning, analysis, and evaluation of operating programs using advanced qualitative and quantitative analytical methods. • Use source data to evaluate program and business process effectiveness, delivering insights that inform leadership decisions. • Effectively manipulate and present complex program data to communicate status, trends, risks, and opportunities to stakeholders and executive leadership. • Apply clinical informatics expertise to assess program operations and develop recommendations for improvement aligned with VA healthcare strategy. • Identify, document, and mitigate program risks, developing risk registers and contingency plans in coordination with program leadership. • Lead or contribute to business process improvement initiatives, including current-state analysis, future-state design, and implementation support. • Demonstrate understanding and application of SAFe Lean-Agile principles and practices to drive value delivery and sustain organizational change. • Support and empower high-performing Agile teams by contributing to PI planning, sprint reviews, retrospectives, and continuous improvement cycles. • Develop and maintain program performance metrics, dashboards, and reporting products for internal and government client audiences. • Mentor mid-level analysts and contribute to quality review of analytical products across the program team.

• Lead coordination across high-priority self-serve growth initiatives spanning onboarding, activation, lifecycle, monetization, and pricing — keeping cross-functional teams moving and accountable • Build and maintain clear execution plans with timelines, owners, and dependencies across Marketing, Product, Engineering, and GTM • Gather context from each team's planning process, synthesize it, and partner with leadership to inform quarterly prioritization • Develop reporting frameworks and dashboards that give leadership consistent visibility into progress against self-serve OKRs and program throughput • Identify blockers, risks, and gaps early — and drive resolution proactively, escalating when needed • Help the team scale its operating rhythms as our self-serve motion grows in scope and complexity

• Own net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assets • Define the goal and shape of each learning asset — what it should help customers do, for whom, and in what format — then gather SME input, design the approach, and build it • Refresh and improve existing Academy content so it stays aligned with how Ashby actually works today • Translate complex Ashby workflows into clear, practical, outcome-oriented education • Partner cross-functionally with CS, Product, PMM, and RecOps Consultants to identify high-value education opportunities • Contribute to the systems, standards, and workflows that help Customer Education scale while maintaining high-quality learning experiences • Help us explore adjacent formats when useful