• Develop and cultivate relationships that result in new contracts for Aya Healthcare • Convey Aya Healthcare’s unique value proposition to key decision makers within potential new hospital accounts in order to secure new business • Demonstrate and effectively present Aya Healthcare’s full suite of services and software to healthcare organizations • Create a sales strategy for current clients in order to upsell additional services which will include but it not limited to, monthly calls, reporting and presenting quarterly client reviews when necessary • Identify and contact healthcare organizations in order to win their business • Develop strong relationships with current clients in order to expand our services offerings • Build and maintain an active pipeline of prospective clients • Must be able to effectively navigate and communicate with all levels of healthcare leadership • Educate prospective healthcare organizations about Aya's differentiated services and software • Generate leads through various channels, strategic planning and referrals

• Define and execute portfolio strategies to drive sustainable growth, market share expansion, and competitive differentiation. • Develop and execute multi‑year category strategies that optimize cost, quality, service, and risk. • Lead, mentor, and develop a high‑performing team of Portfolio Managers and Analysts. • Build and manage preferred supplier programs, including negotiation of pricing, service levels, and contract terms. • Provide strategic direction for portfolio expansion through new supplier and product introductions supplier partnerships, line extensions, and entry into new and adjacent markets. • Lead end-to-end portfolio lifecycle governance, including supplier onboarding, product rationalization, lifecycle optimization, pricing strategy, mix management and portfolio health management. • Establish and oversee financial and operational performance metrics, proactively identifying risks and opportunities to improve revenue, margin, inventory efficiency, and return on invested capital. • Translate market intelligence, customer insights, and emerging technology trends into clear portfolio priorities and actionable investment decisions. • Partner cross functionally with Commercial, Marketing, Operations, Regulatory, E-commerce and Supply Chain leaders to align portfolio strategy with enterprise objectives and execution plans. • Build and strengthen strategic supplier relationships to enhance innovation, cost competitiveness, supply continuity, and long-term value creation. • Lead portfolio profitability strategy across product groups, including margin improvement initiatives, cost structure optimization, and value based pricing approaches. • Support client‑facing activities such as business reviews, proposals, and solution design. • Collaborate and partner with VWR Brand portfolio team to ensure completeness and competitiveness of the line. • Assess competitive and supplier innovation pipelines to anticipate customer needs and inform future portfolio direction. • Direct supplier consolidation and portfolio optimization initiatives, ensuring disciplined change management and clear internal and external communication, and desired financial outcomes. • Represent the portfolio with senior leadership through executive level presentations on market dynamics, competitive positioning, customer segmentation, and strategic recommendations. • Maintain external market perspective through industry engagement, including participation in relevant trade shows and forums.

• Lead our Fraud & Disputes Risk team and work collaboratively to embed effective fraud controls. • Build strong relationships with our Fraud Product, Engineering, Data and Operations teams. • Craft and develop prevention-first tools to stay ahead of fraudsters. • Influence senior internal and external stakeholders in line with Monzo's values. • Create a positive culture across our Fraud Group.

Role Description The Patient Services Director (PSD) serves as the primary advocate and point of contact for dialysis and transplant patients, providers, and stakeholders throughout the ESRD Network region. This highly visible leadership role oversees patient grievance and complaint resolution, patient engagement initiatives, emergency preparedness activities, and behavioral health improvement efforts while ensuring compliance with CMS and ESRD Network requirements. This position is budgeted for 32 hours per week - benefits eligible. The pay range is adjusted for the .80 FTE. The PSD collaborates closely with patients, dialysis providers, transplant centers, state survey agencies, professional organizations, and community partners to improve patient experiences and outcomes across the kidney care continuum. Key Responsibilities - Serve as the primary contact for patient grievances, complaints, access-to-care concerns, facility concerns, and requests for technical assistance. - Lead and manage case review activities, ensuring compliance with CMS and ESRD Network requirements. - Track, analyze, and report case review data while monitoring provider responses to recommendations and corrective actions. - Collaborate with the Medical Review Board (MRB) and Quality Improvement Director (QID) on clinical aspects of case review and quality improvement initiatives. - Direct all patient engagement activities, including: - Patient Advisory Council (PAC) - Facility-level Patient Subject Matter Experts (PSMEs) - Patient participation in coalitions and quality improvement activities - Lead all emergency preparedness and response activities for the ESRD Network region. - Serve as liaison to dialysis providers, transplant programs, state survey agencies, patient organizations, and professional associations. - Manage outreach, education, technical assistance, and stakeholder engagement activities. - Oversee all activities focused on improving behavioral health outcomes for dialysis patients. - Collect, analyze, and report data to support quality improvement, patient engagement, and outreach initiatives. - Develop and deliver education based on identified trends and patient needs. - Responsible for improving depression treatment rates Network-wide. Qualifications - Master’s Degree in Social Work (MSW) - Minimum six (6) years of social work experience in a medical or mental health setting - Strong knowledge of patient advocacy, care coordination, and healthcare systems - Experience using Microsoft Office applications, including Word, Excel, and PowerPoint - Exceptional written, verbal, presentation, and interpersonal communication skills - Ability to manage multiple priorities and build productive relationships with diverse stakeholders Requirements - Clinical Social Work License (LCSW or equivalent) - preferred - Bilingual in English and Spanish is highly preferred. - Dialysis, nephrology, or transplant experience - preferred - Experience working with CMS, federal and state regulatory agencies, or healthcare quality improvement organizations - preferred - Knowledge of public health education, measurement, and data-driven improvement methodologies - preferred Benefits - Passion for improving the lives of patients with kidney disease - Strong problem-solving and conflict-resolution skills - Ability to facilitate meetings, trainings, and stakeholder collaborations - Customer-focused mindset with a commitment to service excellence - Flexibility, initiative, and a commitment to continuous learning and professional development Travel Requirements This position requires minimal travel throughout the ESRD Network region for facility visits and complaint investigations. Travel requirements may vary based on operational needs. Equal Opportunity Employer.