• Lead our Fraud & Disputes Risk team and work collaboratively to embed effective fraud controls. • Build strong relationships with our Fraud Product, Engineering, Data and Operations teams. • Craft and develop prevention-first tools to stay ahead of fraudsters. • Influence senior internal and external stakeholders in line with Monzo's values. • Create a positive culture across our Fraud Group.

Role Description The Patient Services Director (PSD) serves as the primary advocate and point of contact for dialysis and transplant patients, providers, and stakeholders throughout the ESRD Network region. This highly visible leadership role oversees patient grievance and complaint resolution, patient engagement initiatives, emergency preparedness activities, and behavioral health improvement efforts while ensuring compliance with CMS and ESRD Network requirements. This position is budgeted for 32 hours per week - benefits eligible. The pay range is adjusted for the .80 FTE. The PSD collaborates closely with patients, dialysis providers, transplant centers, state survey agencies, professional organizations, and community partners to improve patient experiences and outcomes across the kidney care continuum. Key Responsibilities - Serve as the primary contact for patient grievances, complaints, access-to-care concerns, facility concerns, and requests for technical assistance. - Lead and manage case review activities, ensuring compliance with CMS and ESRD Network requirements. - Track, analyze, and report case review data while monitoring provider responses to recommendations and corrective actions. - Collaborate with the Medical Review Board (MRB) and Quality Improvement Director (QID) on clinical aspects of case review and quality improvement initiatives. - Direct all patient engagement activities, including: - Patient Advisory Council (PAC) - Facility-level Patient Subject Matter Experts (PSMEs) - Patient participation in coalitions and quality improvement activities - Lead all emergency preparedness and response activities for the ESRD Network region. - Serve as liaison to dialysis providers, transplant programs, state survey agencies, patient organizations, and professional associations. - Manage outreach, education, technical assistance, and stakeholder engagement activities. - Oversee all activities focused on improving behavioral health outcomes for dialysis patients. - Collect, analyze, and report data to support quality improvement, patient engagement, and outreach initiatives. - Develop and deliver education based on identified trends and patient needs. - Responsible for improving depression treatment rates Network-wide. Qualifications - Master’s Degree in Social Work (MSW) - Minimum six (6) years of social work experience in a medical or mental health setting - Strong knowledge of patient advocacy, care coordination, and healthcare systems - Experience using Microsoft Office applications, including Word, Excel, and PowerPoint - Exceptional written, verbal, presentation, and interpersonal communication skills - Ability to manage multiple priorities and build productive relationships with diverse stakeholders Requirements - Clinical Social Work License (LCSW or equivalent) - preferred - Bilingual in English and Spanish is highly preferred. - Dialysis, nephrology, or transplant experience - preferred - Experience working with CMS, federal and state regulatory agencies, or healthcare quality improvement organizations - preferred - Knowledge of public health education, measurement, and data-driven improvement methodologies - preferred Benefits - Passion for improving the lives of patients with kidney disease - Strong problem-solving and conflict-resolution skills - Ability to facilitate meetings, trainings, and stakeholder collaborations - Customer-focused mindset with a commitment to service excellence - Flexibility, initiative, and a commitment to continuous learning and professional development Travel Requirements This position requires minimal travel throughout the ESRD Network region for facility visits and complaint investigations. Travel requirements may vary based on operational needs. Equal Opportunity Employer.

Role Description As the Senior Director of Program Development, you will lead cross-departmental collaboration to design and deliver innovative, high-quality academic programs aligned with institutional partner needs. Success in this role requires a deep understanding of higher education and the ability to translate partner priorities into effective program models and solutions. The Senior Director oversees program development workflows and project plans, coordinating execution across globally dispersed teams. As a hands-on leader, you will manage a portfolio of programs while motivating and guiding a team to achieve established annual objectives. This role is both strategic and operational, requiring creativity, strong problem-solving skills, and a solution-oriented mindset to effectively serve internal and external stakeholders. The Senior Director establishes frameworks, standards, and best practices for university engagement, program design, and team training. As a collaborative member of the Program Development & Innovation team, you will support the Chief Innovation Officer in shaping and advancing long-term innovation strategies, providing insights, resources, and leadership to drive continuous improvement and growth. This role is eligible to be worked remotely within the continental U.S. or on a hybrid schedule based out of our office in Phoenix, AZ. Qualifications - Master’s degree required - 8+ years of progressively responsible experience designing study abroad programs - 5+ years of progressively responsible experience managing department- or campus-wide curriculum integration initiatives - Experience living, working, or studying abroad - Demonstrated experience working effectively with faculty, university administrators, and international colleagues using proactive training and strong listening skills Requirements - Expertise in educational theory, curriculum design, and the alignment of programs to academic standards and learning outcomes - Knowledge of best practices and trends in education abroad, with strong research and analytical skills to inform program design - Evidence of strong organizational, problem-solving, and project management skills - Excellent intercultural communication skills, both written and verbal - Strong writing skills, including experience preparing proposals and reports - Comfortable and effective working in both business and academic environments - Resourceful, action-oriented, and able to work with a strong sense of urgency - Commitment to providing timely, reliable support and follow-through to internal and external stakeholders - Flexibility and adaptability in a rapidly changing, entrepreneurial environment Benefits - Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces. - 12 paid holidays, generous PTO, and up to 8 hours paid volunteer time—because balance matters. - Comprehensive health, dental, and vision coverage, benefits for domestic partners, paid parental leave, and compassionate time off for life events—because caring for your loved ones matters. - Encouragement of team connection and celebration, from office events to informal get-togethers and virtual hangouts.

Role Description Turner & Townsend are looking for an experienced Associate Director Cost Manager and/or Quantity Surveyor to lead cost management services for a key hyperscale client. This individual will ensure the successful management of both internal and external stakeholders and the delivery of cost management services on a large-scale, mission-critical data center construction program. This role supports major data center developments in the Dallas-Fort Worth (DFW) region, contributing to a growing portfolio of complex campus projects. The role can be performed remotely, with a preference for candidates based in the DFW area, and will require travel to project sites and/or the Turner & Townsend office. To be successful, you will demonstrate strong communication skills and confidence in a client-facing environment. The ideal candidate is self-motivated, driven, and able to work both independently and collaboratively. In this position, you will provide leadership and direction while promoting the purpose, values, and vision of Turner & Townsend. - Strong leadership skills, with experience leading a cost management team and ensuring delivery across large, complex construction programs. - Taking a lead role interfacing with the client, stakeholders, and consultants at all project stages, particularly on hyperscale and high-density infrastructure developments. - Maintain excellent communication with clients and consultants throughout all phases of delivery. - Performing quantity surveying, cost controls, and change management activities across the full project lifecycle, including large campus developments with significant MEP and infrastructure scope. - Communicate effectively and professionally with contractors, owner representatives, and external stakeholders, ensuring alignment across complex, multi-site construction programs. - Coordinate and assist with the strategic and operational management of Cost Management and Project Controls Services across mission-critical and data center sectors. - Act as the first point of contact for reporting on the overall commercial status of projects involving high-value construction and infrastructure investment. - Drive Turner & Townsend best practices across all project stages, including projects utilizing modern construction techniques such as modular delivery and advanced cooling systems. - Identify opportunities to improve cost management procedures, processes, templates, and products in line with evolving market demands. - Undertake staff performance reviews and establish clear team strategy and direction. - Mentor and develop team members, fostering growth and high performance. - Ensure excellence in leadership and service delivery across all commissions. - Financial management, including tracking margin, forecasting resources, and reporting across multiple large-scale projects. - Develop priority plans including risk mitigation strategies and performance tracking through KPIs and internal systems. - Implement and maintain Business Management Systems and delivery methodologies to ensure consistent best practice. - Support internal and external audit processes where required. - Develop a strong understanding of the construction market, particularly in rapidly expanding sectors such as data centers and critical infrastructure, and act as a brand ambassador. - Advise on contracting and procurement strategies to optimize outcomes across large-scale capital programs. - Build and maintain strong relationships with clients and cross-functional teams. - Participate in leadership meetings and deliver presentations to senior stakeholders. - Provide regular updates on project status, staffing, and initiatives, proposing solutions and gaining alignment with leadership teams. - Identify and act upon business development and cross-selling opportunities. - Support proposal development and responses for new project opportunities. - Ensure knowledge capture and continuous improvement across all commissions. - Attend relevant industry and networking events. - Promote a collaborative culture that delivers strong outcomes for people, clients, and stakeholders. - SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Qualifications - Bachelor’s degree in construction management, cost management, quantity surveying, engineering, or a related field. - Graduate degree in a related discipline preferred. - Minimum 8 years of relevant experience in cost management within the construction industry. - Experience supporting large-scale, complex construction projects (data centers or mission-critical preferred). - Construction consultancy experience strongly preferred. - SME in Quantity Surveying, with RICS certification or equivalent accreditation. - Excellent presentation, verbal, written, and organizational communication skills. Benefits - On-site presence and requirements may change depending on our client's needs. - We provide a great place to work, where each person has the opportunity and voice to affect change. - We promote a healthy, productive and flexible working environment that respects work-life balance.