• Serve as the primary technical authority for post-sales customers, guiding deployment architecture, environment design, and adoption of Coder across both human and AI development workflows • Own onboarding engagements end to end, ensuring customers move from contract to productive adoption with speed and confidence • Lead Get Well engagements where architecture decisions, rollout patterns, or organizational dynamics are limiting customer health or growth • Help customers implement the technical and organizational changes required to adopt agentic development practices at scale • Design and document repeatable delivery patterns across onboarding, architecture, and adoption that can scale across customer segments • Design and recommend reference architectures tailored to each customer's cloud environment, security posture, and organizational constraints • Translate customer environment complexity into clear guidance on networking, ingress, identity, and infrastructure patterns • Anticipate technical and operational risks, escalate to the right internal stakeholders, and track issues through to resolution • Contribute to technical documentation, architecture guides, how-to resources, and statements of work that extend your impact across the customer base • Capture structured product feedback from customer deployments and advocate directly with engineering and product teams for roadmap and usability improvements

Role Description We are a growing managed services provider looking for an experienced Escalation & Project Engineer to join our engineering team. This is a senior-level, client-facing technical role that sits at the intersection of complex problem-solving and project delivery. You will serve as a primary escalation point for our support teams and own the technical execution of infrastructure and cloud projects. This is not an entry-level position. We are looking for someone who has worked in the trenches of an MSP environment, understands the pace and expectations that come with it. This is a remote-first position. We have a preference for candidates located in the North New Jersey area for occasional on-site client visits and team collaboration, but will consider strong candidates elsewhere. What You'll Do: - Act as a senior escalation resource for the NOC and support teams, resolving complex tickets that require deeper expertise or administrative access - Lead and execute client-facing infrastructure and cloud projects including migrations, deployments, and environment buildouts - Manage and administer Azure environments across a diverse client base, including IaaS, Azure AD/Entra ID, and M365 integration - Communicate directly with clients on escalated issues and active projects, setting expectations and providing clear status updates - Collaborate with the engineering team on process improvements, documentation, and knowledge transfer - Contribute to post-incident reviews and root cause analysis - Support internal initiatives including tooling improvements and platform administration Qualifications - 5+ years of hands-on IT experience, with meaningful time spent in an MSP or similar multi-client environment - Demonstrated experience managing Azure workloads in production (IaaS, Entra ID, Azure Networking, Azure Monitor, etc.) - Strong working knowledge of Windows Server, Active Directory, and networking fundamentals (DNS, DHCP, firewall, VPN) - Experience with firewall administration (SonicWall preferred) - Experience with M365 administration (Exchange Online, Teams, SharePoint, Defender) - Ability to manage multiple concurrent client engagements without losing the details - Strong written and verbal communication skills - Self-directed and comfortable working remotely without close supervision Requirements - Microsoft certifications (AZ-104, AZ-305, or similar) - Experience with PSA and RMM tools (HaloPSA, NinjaRMM, Auvik, etc.) - Familiarity with virtualization platforms (Hyper-V, VMware) - PowerShell scripting for automation and administration - Background in change management processes or ITIL fundamentals Benefits - Full time role in a remote first workplace - Dental, Life, Medical, Retirement, Vision - The salary range for this role is $90,000-$110,000 annually

Role Description At Coretelligent, we take ownership of the technology our clients rely on every day. We're looking for a Remote Support Engineer II to provide advanced technical support across a variety of client environments while delivering an exceptional client experience. This role is responsible for troubleshooting and resolving escalated technical issues, supporting critical business applications and infrastructure, and serving as a trusted resource for both clients and internal teams. The ideal candidate thrives in a fast-paced MSP environment, enjoys solving complex technical challenges, and is committed to delivering white-glove support with a strong sense of ownership and accountability. Remote (U.S) | Non-Exempt | Reports to Remote Support Manager What You’ll Do: - Serve as an escalation point for Remote Support Engineers and provide advanced troubleshooting across client environments - Respond to client incidents and service requests via phone, ticketing systems, and other support channels - Troubleshoot and resolve issues related to: - Microsoft 365, Teams, and Exchange Online - Microsoft Entra ID and identity management - Networking, VPNs, DNS, DHCP, and connectivity - Enterprise applications and business systems - Workstations, peripherals, printers, mobile devices, and endpoint hardware - Backup and recovery operations - Coordinate vendor escalations and third-party support engagements when necessary - Maintain accurate ticket documentation, troubleshooting notes, and client communications throughout the incident lifecycle - Provide timely updates to clients and internal stakeholders regarding issue status and resolution progress - Support file restoration, network access, messaging, application, and infrastructure-related requests - Assist with knowledge base development, documentation improvements, and operational process enhancements - Mentor and provide guidance to junior engineers as needed - Maintain or exceed established service delivery metrics, response times, and quality standards - Contribute to a collaborative, client-focused support environment that prioritizes accountability and continuous improvement Qualifications - 3+ years of experience supporting end users, systems, and infrastructure within an IT support, service desk, or MSP environment - Strong troubleshooting skills across Microsoft technologies, networking, endpoint support, and enterprise applications - Experience supporting Microsoft 365, Teams, Exchange Online, and Microsoft Entra ID environments - Familiarity with networking concepts including firewalls, VPNs, DNS, DHCP, wireless networking, and connectivity troubleshooting - Ability to manage multiple priorities and maintain high-quality service in a fast-paced environment - Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users - Demonstrated ownership, accountability, and customer advocacy throughout the support process - Experience documenting troubleshooting steps, creating knowledge articles, and maintaining operational documentation - Ability to follow established processes while exercising sound judgment and problem-solving skills - MSP experience strongly preferred - Commitment to delivering a white-glove client experience and serving as a trusted technical resource Benefits - Health, Dental, & Vision - Flexible Spending Account (FSA) - 401k - Health Reimbursement Account (HRA) - Health Savings Account (HSA) - Life Insurance - Disability Insurance - Paid Parental Leave - Holiday Pay - Flexible Vacation & Sick Days Perks - Observed company holidays, including a day off on your birthday - Flexible vacation - Spot bonuses for demonstrated excellence - Community and social events - Learning and development - Flexible working life - $100 well-being allowance - Other health & wellness perks

• Contribute to efficient and reliable sequences of operation for the functioning of data center equipment and systems within the product portfolio. • Completing the assigned tasks and of the controls team and helping to develop sequence of operations in compliance with company goals and objectives. • Identifies opportunities to differentiate our controls strategies within the data center market. • Works with members of the controls team and other departments. • Accountable for the completion of sequence of operations, HMI development and on-time execution of testing that adhere to the product and customer specifications and requirements. • Contributes to the development of test plans and test scripts for performance and witness testing. • Contributes to the efforts to automate end of line testing. • Works directly with senior members on sequence of operation and test execution.