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Milliman

Solutions for a world at risk™

Systems Support

Systems EngineerSystems EngineerFull TimeRemoteMid LevelTeam 1,001-5,000Since 1947H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

17 hours ago

Salary

$71.2K - $131.9K / year

Seniority

Mid Level

Job Description

Systems Support

Milliman

Role Description The Systems Support Analyst is primarily responsible for providing technical system support to internal business users in accordance with EBAC Technology Service Level Agreements. Responsibilities include: - Providing system-level support of multi-user operating systems, hardware and software tools, including configuration, maintenance, and support of these systems. - Facilitating timely, open and clear communications between Milliman and external vendors in all facets – system issues, enhancements, meetings, announcements and posted documentation. - Data management and reporting via SQL, including, but not limited to queries, data loading, and data manipulation. - Troubleshooting and resolving hardware, software, and connectivity problems, escalating to Technical Operations as needed. - Selecting among authorized procedures and seeking assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise. - Identifying redundant support processes and developing tools for automation. - Maintaining and expanding current documentation. Documenting system problems and resolutions for future reference; documenting Support processes and procedures. Qualifications - 2+ years of related industry experience. - Working knowledge of MS SQL. - Ability to navigate and interpret database schemas, including tables, views, stored procedures, and relationships. - Competence in creating and executing UPDATE, DELETE, and INSERT statements safely and efficiently. - Familiarity with Microsoft SQL Server Management Studio or similar program. - Use of pre-defined queries to research database errors, performing basic query manipulation. Requirements - Works well within a team environment and takes ownership of personal work product. - Proficiency in the use of computers and other general office equipment. - Proficiency in Microsoft Office Suite. - Attention to detail. - Excellent problem-solving skills. - Strong communication skills (both written and verbal). - Able to productively respond to change. - Excellent organization and time management skills. Benefits - Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners. - Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges. - 401(k) Plan – Includes a company matching program and profit-sharing contributions. - Discretionary Bonus Program – Recognizing employee contributions. - Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses. - Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis. - Holidays – A minimum of 10 paid holidays per year. - Family Building Benefits – Includes adoption and fertility assistance. - Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria. - Life Insurance & AD&D – 100% of premiums covered by Milliman. - Short-Term and Long-Term Disability – Fully paid by Milliman.

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