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KCS Coach Lead – Sales Enablement Specialist

Sales Operations ManagerSales Operations ManagerFull TimeRemoteSeniorTeam 10,001+Since 1996H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

$80.2K - $139.1K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishServiceNow

Job Description

KCS Coach Lead – Sales Enablement Specialist

Experian

• Lead the KCS coaching program by training, mentoring, and supporting teams on KCS principles, processes, and standards • Coach Contributors, Publishers, and Candidates to improve knowledge creation, reuse, and adoption • Conduct regular coaching sessions, feedback loops, and proficiency development to drive continuous improvement • Review and validate knowledge articles for quality, accuracy, and adherence to Content Standards • Monitor KCS performance metrics and provide insights on adoption, quality, and effectiveness • Partner with managers to strengthen KCS behaviors, accountability, and performance expectations • Ensure new sales hires are equipped with accessible, accurate, and reusable knowledge to support customer conversations • Translate operational and product knowledge into clear, consumable content that supports consistent messaging • Identify gaps in onboarding content and improve materials based on feedback and performance trends • Collaborate with Product, Support, Training, and SMEs to ensure knowledge accuracy and completeness • Be a liaison between knowledge management and business teams to align on content, messaging, and priorities • Identify opportunities to improve efficiency through knowledge reuse and process enhancements

Job Requirements

  • 5+ years of experience in Knowledge Management, KCS, Coaching, or related field
  • Understanding of KCS methodology and coaching practices
  • Experience training individuals or teams
  • KCS v6 Certification or comparable experience
  • Experience supporting Sales Enablement or onboarding programs
  • Familiarity with knowledge platforms (e.g., Salesforce Knowledge, ServiceNow)
  • Experience developing training programs and onboarding materials

Benefits

  • Great compensation package and bonus plan
  • Core benefits including medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work remote, hybrid or in-office
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

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