Helping enable healthier and safer communities | Clinisys acquired Orchard Software (https://tinyurl.com/clinisysnews)
Senior Manager, Customer Migration – Transformation
Location
Arizona + 1 moreAll locations: Arizona | North Carolina
Posted
31 days ago
Salary
$125K - $160K / year
Seniority
Senior
Job Description
Senior Manager, Customer Migration – Transformation
Clinisys
• Own the services conversion model across differing migration plays, ensuring right-fit delivery approaches by complexity and scale. • Design and scale a standardized, industrialized delivery system for conversions to CLS, transitioning from bespoke execution to a repeatable, factory-based model. • Define and maintain migration paths, playbooks, service scopes, and reusable assets by customer segment. • Stand up and evolve a conversion factory / pod-based delivery model, optimizing for speed, quality, and cost efficiency. • Own end-to-end capacity planning and demand modeling for conversion services across regions and functions. • Design a blended global delivery model (onshore, offshore, and third-party partners) to optimize cost, scalability, and expertise. • Actively manage utilization, margin, and delivery efficiency, ensuring strong financial performance while maintaining customer outcomes. • Operate as the Services leader within the CLS Conversion Program governance model, ensuring alignment to program priorities. • Define and manage delivery through clear KPIs and metrics, including: Predictable delivery timelines, Margin improvement, Reduction in hyper care intensity, Increased reuse of tools and playbooks.
Job Requirements
- 7 years of experience in professional services, implementation, or delivery leadership
- Bachelor's Degree in Healthcare, Information Technology or a related degree or equivalent relevant work experience
- Demonstrated success scaling enterprise services delivery models in software or healthcare environments
- Proven experience leading global, offshore, and blended delivery organizations
- Strong cross-functional leadership and executive communication capabilities
- Experience building industrialized operating models, automation-driven delivery, and capacity frameworks
- Customer-centric, commercially aware, and execution-focused leadership mindset.
Benefits
- Health and wellness benefits
- 401(k) Savings Plan
- Stock incentive programs
- Paid time off
- Parental leave
- Tuition assistance
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