• Provide strategic leadership and operational oversight for People & Culture function • Design, manage, and evolve HR operations infrastructure across compensation, payroll, benefits, compliance • Develop compensation structures that align with enterprise pay philosophy • Manage benefits vendor relationships and compliance requirements • Own HRIS administration and workforce data to support organizational decision-making • Evaluate HR technology and reporting systems for operational analytics • Oversee facilities operations including office footprint transition and vendor relations • Lead and develop HR operations team members

Role Description The overarching objective of the graduate program is to transition graduates from a higher learning institution to a work environment. We aim to help graduates become well-rounded young professionals with great prospects and a positive future. Our Human resources team is responsible for the full HR functions, including Payroll, Skills Development and Employee Relations. As a graduate within the Human Resources team, you will: - Assist HR team with projects and research - Provide the HR Manager support on office administrative duties - Coordinate Unit meetings - Establish and maintain an efficient and effective document management system - Schedule appointments and book boardrooms for interviews - Book and coordinate the logistical arrangements for the recruitment and assessment process - Coordinate and support the on-boarding and integration programme for new employees - Assist with staff wellness initiatives - Assist with arranging employee events - Assist with employee onboarding and off-boarding Qualifications - BCom/BTech degree in Human Resources, Industrial Psychology or HR Development - Must be a South African Citizen - ECIC welcomes applications from persons with disabilities (Must provide a medical certificate confirming nature of the disability) Requirements - Analytical skills - Excellent communication skills - Problem solving skills - Able to work under pressure - Ability to work within and contribute to a team environment - Ability to deal with conflicting priorities - Available to work more than ordinary business hours Applications Closing Date: Monday, 29th June 2026 NOTE: It is ECIC's intention to promote equity through the filling of vacancies, according to the Corporation's Employment Equity targets. Data Protection Personal information collected and processed for purposes of recruitment will be protected from unauthorised access and improper use or disclosure. Declaration and Informed Consent By submitting your application for the advertised role, you give ECIC permission to process your personal information and you acknowledge that you understand the purpose for which it is required and for which it will be used. Furthermore, you declare that all personal information supplied to the ECIC for the purposes of recruitment is accurate, up to date, not misleading and that it is complete in all respects.

• Prioritize and manage multiple client accounts efficiently, ensuring consistency and high-quality • Deliver HR services across all client accounts; including but not limited to: General HR Administration, On/offboarding Management, Compliance Assistance, LOA, Handbook/Policy Development, Performance Management, SOP creation, etc. • Support HCMU clients with HRIS system support if applicable • Act in a client lead communication and facilitation position for accounts that may have multiple services or multiple HCMU consultants • Develop and maintain strong client relationships and foster trust and confidence, proactive communication, and responsiveness. • Work closely with Project Managers, Client Relationship Managers and/or Technical Account Managers to understand client deliverables and provide regular and detailed status updates, ensuring transparency and accountability. • Collaborate with internal team members to identify opportunities for process improvement. • Apply HR knowledge and experience to anticipate potential challenges and proactively address any issues that may arise. • Propose and implement solutions to improve service delivery and client satisfaction. • Stay updated on industry trends, regulatory changes, and best practices in HR. • Serve as a first point of escalation for employee relations concerns and coach managers through early-stage issues. • Conduct initial fact-finding for low-risk investigations and prepare summaries for HR leadership. • Provide guidance to managers on progressive discipline, performance documentation, and policy interpretation. • Support management efforts during HR program rollouts by preparing guides, FAQs, or micro-trainings. • Support clients with LOA service with Managed LOA product • Train or teach additional HR Specialists on client tasks or HR items that may be needed to support client service delivery within HR product. • Perform any additional tasks or responsibilities as assigned.

Title: HR Operations Manager Location: Sydney Australia Job Description:Job no: 495252 Work type: Full-time, Hybrid Categories: Human Resources - Lead HR Shared Services, driving improvements in people operations and service delivery quality. - Sydney CBD Location - Flexible hybrid work options for a better work-life balance. - Enjoy a competitive salary with bonus incentives. As the HR Operations Manager, you'll take ownership of our HR operational shared services processes, ensuring a consistent and standardised approach across the organisation. You will drive continuous improvement across the employee lifecycle, from onboarding to offboarding, while championing automation and an uplift in service delivery. You will partner with a range of stakeholders to design, optimise and maintain scalable workflows that enhance efficiency, accuracy and the overall employee experience. Combining your operational mindset with a passion for data and systems, you will lead a small team and foster a culture of excellence. If you are a proven, people-focused HR shared services leader ready to make a significant impact, we want to hear from you! Key Responsibilities: - Lead day-to-day HR operations, including the processing of all employee lifecycle events like onboarding, variations, and offboarding. - Oversee and continuously improve all People Operations and HR administrative processes, driving automation and uplift in service delivery. - Design, automate, and optimise workflows and processes with a comprehensive understanding of end-to-end employee lifecycle activities. - Triage and respond to first-level HR queries, identifying recurring themes to inform process improvements, FAQs, and training needs. - Ensure accurate employee records are maintained in compliance with laws and data privacy regulations and that employment contracts and templates are current. - Lead and develop the HR Operations team, setting KPIs, promoting learning, and providing constructive feedback to build team capability. What We're Looking For: - Demonstrated experience in HR operations/Shared services, including experience in a leadership role and the ability to lead and evolve a People Operations function. - Proven experience interpreting and applying HR policies and Award interpretation across diverse employment scenarios. - Strong experience in designing, automating, and optimising workflows and processes, with a comprehensive understanding of the end-to-end employee lifecycle. - Excellent written and verbal communication skills, with strong attention to detail and high levels of organisation. - An HR qualification or equivalent relevant generalist experience. What's In It for You? We offer a range of benefits, including wellbeing support through EAP and gym discounts, flexible hybrid working and a strong focus on work life balance health insurance benefits, novated leasing options, member rates for car share providers, a relaxed dress code and complimentary breakfast snacks and fresh fruit in the office. About Us Credit Corp is Australia's largest provider of sustainable financial services to the credit-impaired consumer segment. We are an ASX-listed company with over 2200 staff in multiple locations in Australia, New Zealand, the USA, and the Philippines. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers' circumstances as a pathway to mainstream financial inclusion. The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders, and the community. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds. We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.