Role Description The Crisis Specialist I is responsible for receiving, responding to, and triaging crisis and healthcare requests. This includes: - Screening and triaging incoming requests - Completing assessments and interventions - Ensuring safety and coordinating care - Documenting interactions in an electronic health record (EHR) - Promoting an organizational culture focused on Solari’s core values Key outcomes include: - Safety - Recovery and resiliency - Engagement - Crisis assessment and intervention - Hope - Efficiency - Quality - Accuracy - Service excellence Qualifications - Minimum GED/High School diploma and four years of full-time behavioral health work experience required - Or a comparable combination of education/experience and/or training will be considered equivalent to the education - Behavioral health professionals preferred - Contact Center experience preferred - Experience working with the LGBTQ+ youth population or having a passion for working with that population is a bonus Requirements - Respond to incoming contacts and requests for crisis and healthcare services - Demonstrate effective engagement skills - Screen and triage incoming crisis requests - Utilize knowledge of healthcare industry standards - Provide health education and community resources - Participate in required training, supervision, meetings, and clinical oversight - Demonstrate effective documentation skills - Adhere to call center policy and procedures - Other duties as assigned Benefits - Friendly work environment - Generous paid time off (PTO) - Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date - Competitive compensation - Convenient office locations and Hybrid Schedule - On-site fitness room free to all employees (Tempe Office) - Basic Life Insurance - Voluntary Life, Spouse, Child Insurance - Critical Illness with free dependents - Critical Illness Spouse - Short Term & Long Term Disability - Starts first of the month after 90 days of employment - 401K & 401K Roth - Starts first of the month after 90 days of employment - United Pet Care - LifeLock for identity theft - LYRA EAP Program - 25 free sessions for mental health per family member

Role Description Solicitamos: Teleoperadores de Atención Al Cliente para nuestro Contact Center - Trabajo Remoto. - Responder y gestionar llamadas, correos electrónicos, chats u otros medios de contacto, ofreciendo soluciones rápidas y efectivas. - Proporcionar información clara y precisa sobre los servicios, productos o procedimientos de la organización. - Registrar y documentar cada interacción con los clientes en las herramientas establecidas, asegurando la trazabilidad de los casos. - Analizar y resolver solicitudes, dudas o problemas presentados por los clientes, escalando los casos que requieran una intervención especializada. - Seguir los protocolos de servicio y ofrecer alternativas que satisfagan las necesidades de los usuarios. - Cumplir con los indicadores clave de desempeño (KPIs) establecidos, como tiempos de respuesta, satisfacción del cliente y resolución en el primer contacto. - Participar activamente en la mejora de métricas relacionadas con la calidad de servicio. - Mantener actualizada la base de datos con información relevante sobre clientes y casos gestionados. - Garantizar la confidencialidad y el manejo adecuado de los datos personales de los usuarios, respetando las normativas vigentes. - Proponer mejoras en los procesos de atención al cliente basándose en la experiencia diaria y el feedback recibido. - Participar en capacitaciones y entrenamientos para mejorar las competencias técnicas y de servicio. - Colaborar con el equipo del Contact Center para garantizar la continuidad del servicio y compartir información relevante. - Informar oportunamente sobre cualquier problema técnico o procedimiento que afecte la calidad de la atención. - Realizar actividades complementarias asignadas por la Coordinación del Contact Center, relacionadas con la mejora del servicio al cliente y la gestión de procesos operativos. Qualifications - Educación mínima secundaria completa. - Experiencia mínima de 6 meses (Indispensable). - Procesador mínimo Core i3 o Ryzen 3 de doble núcleo, 8 GB de RAM, resolución de 1024 x 768 y disco duro de 128 GB. - Manejo de llamada, buen tono de voz, persuasivo y empático. - Disponibilidad horaria completa. - Manejo de MS Office. Benefits - Ingreso a planilla a partir del primer día. - Convenios educativos. - Grato ambiente laboral. Company Description «En UCV valoramos y respetamos las características individuales de las personas. Esta posición forma parte de nuestra cultura organizacional y a la vez nos permite estar alineados a la Ley 29973 y 26772″

Role Description This position provides administrative IRB Support services to the Boards in the independent preparation and management of high-quality board meeting minutes. This position will also offer general administrative support to the IRB Support Team and independently author reporting letters to government oversight agencies (FDA, OHRP) following IRB policies and procedures and standard operating procedures. Job Duties & Responsibilities - Attend IRB Meetings as assigned and draft meeting minutes: - Attend at least two IRB meetings per week, more when business needs require, and prepare draft minutes of IRB meetings using tools such as Zoom, WebEx, and SharePoint. - Prepare for IRB meetings by conducting a pre-review of the assigned agenda to ensure all regulatory requirements are accurately identified for each submission by utilizing internal support documents, such as the pre-review checklist and minutes notes document. - Collaborate with the Meeting Coordinator and the Board Chair prior to the IRB meeting to review assigned agenda items to identify any questions or concerns with the regulatory requirements, as needed. - Record meeting minutes in a timely manner, generally sending for IRB Support QC review within 4 business days of the IRB meeting, focusing on documentation of controverted issues identified during the IRB meeting, compliance with IRB policies and procedures, standard operating procedures, and Meeting Minutes template and work instructions. - Proofread and edit final IRB Meeting minutes to ensure accuracy. - Collaborate with the Board Chair to edit and finalize IRB Meeting minutes in a timely manner. - Provide IRB meeting attendance coverage for other IRB Support Coordinators as needed. - Maintain meeting minutes compliance with U.S. and/or Canadian Regulations and Guidelines in the area of Human Subjects Protections. - Assist Compliance Team with audit requests for meeting minutes. - Identify, communicate, and implement strategies for continuous improvement in IRB Support operational procedures. - Assist in IRB Support Department and Company projects as they relate to the IRB Support Team. - Provide administrative support within the team and other teams as needed. - Other duties as assigned. Qualifications - Bachelor’s Degree or Associates Degree. - 3+ years industry or office experience. Requirements - Achieved recognition from an accredited organization preferred (e.g., PRIM&R’s Certified IRB Professional (CIP) credentials or similar organization). - 2+ years of IRB or Clinical Research Industry experience. - Must be detail-oriented and possess problem-solving skills. - Ability to communicate effectively in English, both verbal and written. - Effective written communication skills, including ability to summarize complex discussions. - Excellent interpersonal skills to work effectively with others and provide high levels of customer service. - Ability to follow instructions and work independently as required; plan, organize, schedule and complete work within deadlines. - Ability to manage conflicting demands and priorities. - Ability to adapt to changes in office technology, equipment, and/or processes. - Demonstrated consistency and dependability in attendance, quantity and quality of work. - Flexibility with changing priorities. - Intermediate computer skills required, including experience with Microsoft Office products. Physical and Mental Requirements - Sit or stand for extended periods of time at a stationary workstation. - Regularly carry, raise, and lower objects of up to 10 lbs. - Learn and comprehend basic instructions. - Focus and attention to tasks and responsibilities. - Verbal communication; listening and understanding, responding, and speaking. Benefits - The base salary range for this role is $54,029 - $89,148. - This position may also be eligible for a variable bonus in addition to base salary. - Health coverage, paid holidays, and other benefits may be included.

• Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat • Provides in-depth information about products and services to customers • Resolves complex customer issues in a timely and efficient manner • Follows up with customers to ensure that their issues have been resolved to their satisfaction • Properly and accurately document customer interactions in the organization’s CRM • Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently • Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times