Role Description This position provides administrative IRB Support services to the Boards in the independent preparation and management of high-quality board meeting minutes. This position will also offer general administrative support to the IRB Support Team and independently author reporting letters to government oversight agencies (FDA, OHRP) following IRB policies and procedures and standard operating procedures. Job Duties & Responsibilities - Attend IRB Meetings as assigned and draft meeting minutes: - Attend at least two IRB meetings per week, more when business needs require, and prepare draft minutes of IRB meetings using tools such as Zoom, WebEx, and SharePoint. - Prepare for IRB meetings by conducting a pre-review of the assigned agenda to ensure all regulatory requirements are accurately identified for each submission by utilizing internal support documents, such as the pre-review checklist and minutes notes document. - Collaborate with the Meeting Coordinator and the Board Chair prior to the IRB meeting to review assigned agenda items to identify any questions or concerns with the regulatory requirements, as needed. - Record meeting minutes in a timely manner, generally sending for IRB Support QC review within 4 business days of the IRB meeting, focusing on documentation of controverted issues identified during the IRB meeting, compliance with IRB policies and procedures, standard operating procedures, and Meeting Minutes template and work instructions. - Proofread and edit final IRB Meeting minutes to ensure accuracy. - Collaborate with the Board Chair to edit and finalize IRB Meeting minutes in a timely manner. - Provide IRB meeting attendance coverage for other IRB Support Coordinators as needed. - Maintain meeting minutes compliance with U.S. and/or Canadian Regulations and Guidelines in the area of Human Subjects Protections. - Assist Compliance Team with audit requests for meeting minutes. - Identify, communicate, and implement strategies for continuous improvement in IRB Support operational procedures. - Assist in IRB Support Department and Company projects as they relate to the IRB Support Team. - Provide administrative support within the team and other teams as needed. - Other duties as assigned. Qualifications - Bachelor’s Degree or Associates Degree. - 3+ years industry or office experience. Requirements - Achieved recognition from an accredited organization preferred (e.g., PRIM&R’s Certified IRB Professional (CIP) credentials or similar organization). - 2+ years of IRB or Clinical Research Industry experience. - Must be detail-oriented and possess problem-solving skills. - Ability to communicate effectively in English, both verbal and written. - Effective written communication skills, including ability to summarize complex discussions. - Excellent interpersonal skills to work effectively with others and provide high levels of customer service. - Ability to follow instructions and work independently as required; plan, organize, schedule and complete work within deadlines. - Ability to manage conflicting demands and priorities. - Ability to adapt to changes in office technology, equipment, and/or processes. - Demonstrated consistency and dependability in attendance, quantity and quality of work. - Flexibility with changing priorities. - Intermediate computer skills required, including experience with Microsoft Office products. Physical and Mental Requirements - Sit or stand for extended periods of time at a stationary workstation. - Regularly carry, raise, and lower objects of up to 10 lbs. - Learn and comprehend basic instructions. - Focus and attention to tasks and responsibilities. - Verbal communication; listening and understanding, responding, and speaking. Benefits - The base salary range for this role is $54,029 - $89,148. - This position may also be eligible for a variable bonus in addition to base salary. - Health coverage, paid holidays, and other benefits may be included.

• Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat • Provides in-depth information about products and services to customers • Resolves complex customer issues in a timely and efficient manner • Follows up with customers to ensure that their issues have been resolved to their satisfaction • Properly and accurately document customer interactions in the organization’s CRM • Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently • Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

• Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat • Provides in-depth information about products and services to customers • Resolves complex customer issues in a timely and efficient manner • Follows up with customers to ensure that their issues have been resolved to their satisfaction • Properly and accurately document customer interactions in the organization’s CRM • Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently • Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

• Handle customer requests submitted via the Customer Portal in alignment with the company's values and goals. • Responsible for timely triage of General Inquiry cases and Licensing cases which involves setting customer expectations, checking for understanding with customers, referral of the request to the correct department, and follow-up to ensure customer satisfaction. • Oversee queue of General Inquiry and Licensing cases in Salesforce. • Identify customer needs via email or phone. • Knowledge of proper referral workflow. • Ensure requests referred to other teams are handled in timely manner, escalating where necessary. • Audit and Update CRM records pertaining to customers and accounts where needed. • Update manager on Sales Team records that need audited. • Communicate with Technical team where necessary for referrals. • Communicate with Sales and Renewals to ensure timely handling of Refer to Sales requests. • Has working knowledge of internal policies and procedures, departments, personal data handling regulations, basic accounting processes, and payroll/HR software. • The obligation to fulfill professional goals and targets based on the performance indicators at the individual, department, company; • The obligation to report and register on time, complete and correct data required on applications and tools / applications specific internal systems; • Any other service tasks and responsibilities assigned by the department manager