• Verantwortung für das Projekt und Service Management über den gesamten Kunden Lifecycle hinweg. • Zentrale Schnittstellenfunktion und Koordination komplexer Anforderungen zwischen Kunden, Sales, internen Tech Teams sowie externen Partnern. • Durchführung regelmäßiger Service Reviews inklusive der Überwachung von SLAs und Kennzahlen. • Kontinuierliche Weiterentwicklung von Support Strukturen, Service Prozessen und Managed Services Verträgen. • Proaktive Beratung der Kunden hinsichtlich Best Practices sowie strategische Platzierung von neuen Workspace Themen. • Aktive Erforschung neuer Trends im Cloud Umfeld und kontinuierlicher Wissensaustausch im Team.

• Monitor and analyze global media coverage and social conversations to track brand sentiment and share of voice. • Synthesize complex data sets from social listening tools into actionable insights for the executive and marketing teams. • Collaborate with cross-functional teams to align social intelligence data with broader corporate communications goals. • Establish key performance indicators (KPIs) to measure the effectiveness of global PR and social media campaigns.

Role Description You are a person with experience overseeing the end-to-end solution development and life cycle from capture through proposal management. We need someone who has extensive experience in TRICARE including processing, customer service, compliance and performance reporting. In the role of TRICARE Medicare Transition Manager, you will be responsible for providing strategic leadership and operational direction and ensuring alignment with Tricare policies and manuals. - Tell us about your experience in Federal Healthcare Program Management. - Are you a team player and a self-motivator? - What is your experience with conducting business in a way that is credit to a company? - We are counting on you to manage multiple projects using your problem-solving skills. - We are looking for someone UNCOMMON. What is uncommon about you? - Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you. Qualifications - Bachelor's degree in a related field required; 8+ years in program or operations management, with at least 3 years in federal healthcare programs (TRICARE, Medicare, Medicaid, etc.). Equivalent combination of education and relevant industry experience will be considered instead of a degree. - Demonstrated expertise in program management with a proven track record of leading solution development or proposal efforts for large-scale federal contracts. - Strong understanding of program planning, staffing models, and performance management in a federal contracting environment. - Knowledge of and proficiency with DoD contracts and contract administration. - Direct experience with TRICARE Policy, Operations, and Systems Manuals. - Direct experience with TRICARE Encounter Provider Records (TEPRV). - Direct experience working with the Defense Enrollment Eligibility Reporting System (DEERS). - Preferred understanding of TRICARE Encounter Data (TED) files. - Familiarity with all DoD policies, manuals, instructions, and procedures as they relate to information systems, software, and security. - Ability to communicate effectively and efficiently with DHA and other government leadership, staff, and customers. - Must have a thorough understanding of handling Protected Health Information (PHI) and Personally Identifiable Information (PI) in compliance with HIPAA regulations to ensure data privacy, security, and organizational accountability. - Requires excellent written and oral communication skills. Requirements - Direct experience working with military populations. - Demonstrated experience with JIRA and Confluence. Benefits - Health Insurance - Fully Paid Life Insurance - Fully Paid Short- & Long-Term Disability - Paid Vacation - Paid Sick Leave - Paid Holidays - Professional Development and Tuition Assistance Program - 401(k) Program with Employer Match Company Description You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking for uncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization. We need uncommon leaders with uncommon qualities to shape our uncommon culture and achieve our uncommon mission.

• Work with new Silver partners, and others upon request, to jointly deliver successful implementations of OneStream. • Engage with partner prior to project kick-off to agree upon roles and responsibilities. • Assist partner to prepare for design workshops after debriefing on documented requirements. • Co-lead customer design sessions with partner, and coach partner on preparation of design documentation. • Perform guidance to partner on design throughout build phase and help to establish roll-out plans. • Provide technical expertise and architectural guidance during critical project milestones. • Communicate personal and project status to OneStream, partner, and customer management. • Provide design document reviews with written recommendations, noting any design or performance concerns. • Provide app health checks to customers with written recommendations, noting any build or performance concerns. • Assist partners with ad hoc design/technical guidance or project scoping. • Perform support for small-sized projects to partners and customers. • Work with Product Development/Management testing of new functionality, upon request. • Participate and present in webinars and annual Splash and Wave conferences, upon request. • Provide global domain expertise to junior members within cross-department subject matter expert groups. • Mentor and develop staff through coaching, teamwork, self-directed learning, and mentoring. • Actively promote to peers about OneStream’s engagement methodology, core values, attitudes, business ethics, etc.