• Lead the development and management of field force KPIs, dashboards, and performance tracking to drive accountability and results. • Design, implement, and administer incentive compensation plans, including goal setting, payout calculations, and governance. • Own quarterly targeting and segmentation processes to ensure optimal deployment of field resources. • Partner with Commercial Leadership to translate strategy into measurable field execution frameworks. • Manage relationships with external data vendors, ensuring data quality, integrity, and value. • Deliver actionable insights and analytics to inform decision-making and improve field effectiveness. • Support field readiness across pre-launch, launch, and post-launch phases through data, tools, and performance frameworks. • Collaborate cross-functionally with Finance, IT, Compliance, and Commercial Operations to ensure aligned and compliant execution. • Continuously evaluate and implement best practices, tools, and processes to enhance field force effectiveness and scalability.

Role Description Parallels has an immediate vacancy for an experienced Solutions Architect to help us change the way the world works, with Parallels: anytime, anywhere, any-device productivity. As a Solutions Architect, you're the technical authority in every enterprise deal and deployment. You own the moment where a customer goes from "we think this could work" to "we know exactly how to make it work." You're embedded with Sales but your credibility comes from being the person who has actually built it, tested it, and documented it. This is a field-facing, hands-dirty role. If you'd rather write specs than run labs, this isn't it. If you want to be the person who closes the technical gap that closes the deal, then read on. What Progress Looks Like in This Role: - In 30–90 days: You've stood up your own lab covering the core adoption scenarios, Jamf + Intune co-management, Entra ID SSO, and a representative Windows app compatibility matrix. You're on live customer calls, running discovery, and handling technical objections without a script. - In 6–12 months: You're the go-to resource for strategic deals. You've built a reusable demo environment, an enterprise adoption playbook, and a library of customer-facing technical collateral. Field signal you've captured is directly influencing roadmap and support escalation paths. - At full maturity: You define how Parallels Desktop is technically sold and deployed at scale. Partners replicate your methodology. Marketing uses your demos. Product trusts your field data. You're known in the enterprise Mac admin community by name. As a Solutions Architect, you will: - Pre-Sales & Customer Engagement: - Lead technical discovery on enterprise deals and understand the customer's environment, requirements, and constraints, and map them to a Parallels Desktop deployment architecture. - Run live demos and proof-of-concept deployments tailored to customer-specific configurations. - Handle technical objections in real time; document recurring blockers and feed them into product and marketing. - Migration & Deployment Expertise: - Build and maintain reference architectures for the primary migration scenarios: transitions from existing Windows-centric solutions to Mac + Parallels Desktop. - Develop and own migration guides covering MDM enrollment, Windows image creation and delivery, app compatibility validation, and identity/SSO integration. - Support customer-specific edge cases, like non-standard app stacks, regulated industries, air-gapped environments, complex RBAC requirements. - Lab, Tooling & Experimentation: - Maintain a live, current lab environment that mirrors real enterprise conditions across macOS versions, Parallels releases, and management platforms. - Test new Parallels features against enterprise deployment patterns before GA; provide structured feedback to product. - Stay current on the broader ecosystem: Apple Silicon, macOS security changes, MDM protocol updates, Windows 11 arm64 compatibility. - Enablement & Collateral: - Create and maintain technical content: solution briefs, deployment guides, demo scripts, architecture diagrams, and video walkthroughs. - Train Sales AEs and channel partners on technical positioning, objection handling, and qualification signals. - Collaborate with Marketing and PR on technical accuracy of external-facing materials; contribute to conference talks, webinars, and community presence. - Field Intelligence: - Document and synthesize technical blockers, deployment patterns, and unmet needs from the field. - Maintain a structured signal pipeline into Product and Engineering: not ad hoc Slack messages, but real discovery input. Qualifications - 4+ years in solutions engineering, pre-sales architecture, enterprise IT, or technical consulting. - Hands-on experience with macOS device management (Jamf Pro, Kandji, or equivalent). - Hands-on experience with Windows management (Intune, SCCM/MECM, Group Policy). - Familiarity with modern identity platforms (Entra ID / Azure AD, Okta, SCIM/SAML workflows). - Experience with VDI or DaaS platforms (Citrix, VMware Horizon, Azure Virtual Desktop). - Understanding of enterprise security frameworks: endpoint compliance, PPPC/TCC, CIS benchmarks, conditional access. - Proven ability to produce customer-facing technical content (guides, demos, architecture docs). - Strong written and verbal communication: you can present to a CISO and configure a Jamf policy in the same day. Requirements - Prior experience with Parallels Desktop or other desktop virtualization (VMware Fusion, QEMU) is nice to have. - Experience in regulated verticals (healthcare, finance, legal) is nice to have. Benefits - Fully remote workspace with no pressure to work in an office. - Flexible hours to accommodate your life. - A growing team with a lot of energy and motivated, fun people. Company Description Parallels is a top VDI/EUC product helping businesses since 1999. Our products enable millions of connected knowledge workers around the world to do great work faster. It is our policy and practice to offer equal employment opportunities to all qualified applicants and employees without regard to race, color, age, religion, national origin, sex, political affiliation, sexual orientation, marital status, disability, veteran status, genetics, or any other protected characteristic. Parallels is committed to an inclusive, barrier-free recruitment and selection process and work environment.

• Lead the design, development, and evolution of complex, multi-tiered DoW enterprise platform architectures • Ensure all platform designs strictly adhere to the DoW Enterprise Architecture framework, Zero Trust principles, and relevant DISA Security Technical Implementation Guides (STIGs) • Evaluate emerging technologies and provide strategic recommendations to optimize platform performance • Oversee day-to-day platform management in a remote capacity • Establish and enforce rigorous platform governance, change management policies, and configuration management controls • Drive automation initiatives across environment provisioning, deployments, and monitoring to enhance operational efficiency • Serve as the primary technical point of contact (POC) for stakeholders • Mentor, guide, and collaborate with a distributed, multidisciplinary team

• Lead collaboration with engineering teams on integration patterns, technical architecture, and feature implementation, driving decisions and not just contributing to them • Help to scope and evaluate the integration of recent CrowdStrike acquisitions and work collectively to integrate select modules into Falcon Complete • Design and deliver production-grade code for data processing pipelines, custom integrations, and automation and agentic AI frameworks, including AI workflow support for emerging initiatives • Architect, build, and maintain SOAR API integrations connecting security platforms, SIEM systems, and third-party services at scale • Design and implement advanced services for log processing, security event orchestration, and data health monitoring automation • Drive data health strategy across the Architecture team's portfolio • Proactively identify platform-wide gaps and drive resolution before they escalate to customer impact • Provide technical mentorship to Architects on the team, elevating delivery quality, sharing domain expertise, and contributing to team-wide standards • Engage cross-functionally with internal CrowdStrike stakeholders across internal and customer-facing teams to provide the best outcome for clients • Contribute to the A&E team roadmap including future responsibilities such as, Onum Data Pipelines, SOAR workflows and AI workflow engineering