Title: Customer Service Mon-Fri Location: Parkersburg, West Virginia Department: Customer Service Job Description: Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat. Qualifications - 1 year of customer service or customer support experience - 1 year of previous call center or office background experience required - A high school diploma or GED is preferred - Technical savvy (able to toggle between multiple browsers & systems using dual monitors) - Previous experience using Outlook, Word & Excel preferred - Knowledge of CRM systems a plus - Previous remote work from home experience a plus - Quick learner and able to work independently - Strong phone and verbal communication skills along with active listening - Must be at least 18 years of age - A background check and drug screen applicable with state and federal laws is required - Must be able to speak, read, write and understand English Responsibilities - In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat - Manage large amounts of inbound calls in a timely manner - Able to work without a script and maintain call control - Identify customers' needs, clarify information, research and provide solutions and/or alternatives - Access company and client resources provided to accurately handle the call - Identify upsell/cross-sell opportunities - Actively participate in efforts to support customer satisfaction and maintain quality - Skillfully change from one task to another without loss of efficiency or composure - Ability to multi-task using multiple system pending the clients working environment - Successfully complete all training sessions - Effectively communicate with patience and understanding - Remain positive and professional in all customer interactions - Be available at your desk, maintaining punctuality and attendance at all scheduled times - Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas - Flexibility to cross train as requested - Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies - Perform other duties as assigned* Required Skills/Abilities - Strong phone and verbal communication skills along with active listening - Customer focus and adaptability to different personality types - Maintaining composure in challenging situations - Ability to use technology effectively and productively - Regularly required to sit - Regularly required to use hands to feel, handle and control objects - Occasionally required to reach, stoop, kneel, or crouch - Occasionally required to lift and/or carry loads of up to 30 lbs - All standard vision abilities are required - All standard hearing abilities are required Equipment Provided Option - Equipment will be shipped to you. - Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment $14 - $14 an hour Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance Shifts between 9:00am-6:00pm (EST) ; Work Days - M-F Paid Training - typically 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST) Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Title: Customer Service Mon-Fri Location: Overland Park, Kansas Department: Customer Service Full Time Remote Job Description: Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat. Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat. Qualifications - 1 year of customer service or customer support experience - 1 year of previous call center or office background experience required - A high school diploma or GED is preferred - Technical savvy (able to toggle between multiple browsers & systems using dual monitors) - Previous experience using Outlook, Word & Excel preferred - Knowledge of CRM systems a plus - Previous remote work from home experience a plus - Quick learner and able to work independently - Strong phone and verbal communication skills along with active listening - Must be at least 18 years of age - A background check and drug screen applicable with state and federal laws is required - Must be able to speak, read, write and understand English Responsibilities - In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat - Manage large amounts of inbound calls in a timely manner - Able to work without a script and maintain call control - Identify customers' needs, clarify information, research and provide solutions and/or alternatives - Access company and client resources provided to accurately handle the call - Identify upsell/cross-sell opportunities - Actively participate in efforts to support customer satisfaction and maintain quality - Skillfully change from one task to another without loss of efficiency or composure - Ability to multi-task using multiple system pending the clients working environment - Successfully complete all training sessions - Effectively communicate with patience and understanding - Remain positive and professional in all customer interactions - Be available at your desk, maintaining punctuality and attendance at all scheduled times - Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas - Flexibility to cross train as requested - Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies - Perform other duties as assigned* Required Skills/Abilities - Strong phone and verbal communication skills along with active listening - Customer focus and adaptability to different personality types - Maintaining composure in challenging situations - Ability to use technology effectively and productively - Regularly required to sit - Regularly required to use hands to feel, handle and control objects - Occasionally required to reach, stoop, kneel, or crouch - Occasionally required to lift and/or carry loads of up to 30 lbs - All standard vision abilities are required - All standard hearing abilities are required Equipment Provided Option - Equipment will be shipped to you. - Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment $14 - $14 an hour Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance Shifts between 8:00am-5:00pm (CST) ; Work Days - M-F Paid Training - typically 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST) Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

• Support Affirm’s merchant partners: E-Commerce retailers which utilize various platforms • Utilize various troubleshooting techniques to resolve complicated technical or configuration issues • Work closely with engineers to resolve technical and operational issues, and provide high-touch support to merchant partners • Effectively manage multiple customer inquiries simultaneously, with appropriate prioritization • Build scalable support processes and engage with feedback to streamline workflows • Drive merchant partner communication and outreach about new features and enhancements • Aggregate feature requests based on merchant partner feedback to guide future product planning

Role Description Existimos para derrubar fronteiras e fazer o seu dinheiro “falar” inglês pelo mundo. O nosso produto chegou às lojas de aplicativos em novembro de 2020. De lá pra cá, mais de 3,8 milhões de pessoas descobriram com a Nomad as vantagens de uma vida financeira internacional sem fronteiras e a nossa jornada está apenas começando. Nos orgulhamos em lançar produtos e serviços inovadores, provando que é possível ser global sem dor de cabeça e que investir em dólar pode ser para todo mundo. Para quem é Nomad, não existe ponto final. Continuamos evoluindo, inventando e reinventando. Transformamos esforços individuais em grandes conquistas coletivas. Afinal, um legado significativo é construído por pessoas e resultados incríveis. Desbloqueie a sua jornada. Vem pra Nomad! Qualifications - Histórico comprovado liderando e desenvolvendo engenheiros de software; - Vivência anterior como desenvolvedor em empresas de tecnologia com produtos complexos, preferencialmente Fintechs, Bancos ou Meios de Pagamento; - Capacidade de conectar métricas técnicas com indicadores de negócio (Ex: conversão, CAC, LTV); - Excelente comunicação para navegar entre áreas técnicas e de negócios, conseguindo alinhar interesses conflitantes; - Experiência na implementação de motores de regras/risco e integrações com fornecedores de dados (bureaus, biometria); - Vivência em ambientes de rápido crescimento (scale-ups); Requirements - Conhecimento em machine learning e engenharia de dados é um plus para dialogar com os times técnicos sobre arquitetura e modelos de ML; - Entendimento funcional sobre fluxos de Onboarding (KYC), Autenticação, Prevenção à Lavagem de Dinheiro (PLD) ou Prevenção a Fraudes. Benefits - Benefício flexível: Crédito mensal de R$1700 no cartão Flash para você usar com refeição, alimentação, cursos, mobilidade, academias e por aí vai. - Licença parental estendida: São 6 meses para pais e mães desbravarem o mundo com filhos(as) exclusivamente biológicos ou adotivos. - Auxílio-creche: R$475 mensais para filho(as) exclusivamente biológicos ou adotivos com até 5 anos de idade. - Parceria com Wellhub (ex-Gympass) e TotalPass que dá acesso a academias e até sessões de terapia. No TotalPass você também pode incluir até 3 dependentes, com ou sem vínculo familiar. - Day off de aniversário: No mês do seu aniversário você tem a liberdade de curtir o seu dia, do seu jeito, de folga remunerada. - Plano de saúde e odontológico: Da operadora Bradesco, sem nenhum custo para você. Se adicionar dependentes, 50% do valor é custeado pela Nomad. - Cliente VIP: Nomads têm taxa de serviço zero no aplicativo, acesso VIP no Nomad Lounge e cupom de indicação para outras pessoas abrirem a conta. - A Nomad também ajuda a cuidar do seu pet: Com a Guapeco, você tem acesso a benefícios para a saúde e bem-estar do seu bichinho. - Seguro de vida e mais benefícios: Além da cobertura do seguro de vida, há desconto em farmácias para você economizar comprando medicamentos. - Vale transporte opcional. - No primeiro ano de trabalho você pode antecipar 5 dias de férias.