Role Description - 5+ years technical expertise in IVR systems and platforms (e.g., Nuance NDF/Mix, Google Dialogflow, AWS Lex, Genesys, Avaya, Cisco). - Proficiency in VoiceXML and other IVR development tools and frameworks. - Proficiency in programming languages like Java, Python, NodeJS or C++ for IVR scripting and customization. - Experience with Conversational AI projects, including intent identification and LLM development. - Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP). - Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services. - Experience with database management (SQL, NoSQL). - Knowledge of telephony protocols (SIP, TDM). - Exposure to RPA tools, CRM systems, and customer service applications. - Proficiency in integrating AI solutions with RESTful APIs and external services. Qualifications - Good to have skills: Microsoft Co-pilot. Company Description At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.

• Lead the implementation for Microsoft Dynamics 365 Finance, Project Operations (“D365”) projects including analysis, design, build, test, train, cutover, operations, and support. • Manage client engagement and lead client workshops to define business requirements required for them to successfully implement the D365 solution. • Ensure these requirements are captured in Business Scenario Documents/ Functional Requirements Documents / User Stories per the requirements of the project and onto Azure DevOps. • Lead Conference Room Pilots to show case the D365 solution to clients. • Create deliverable examples for other team members including Design documents for complex customizations and report modifications Data mapping and import data into D365 using data entities. • Field mapping between D365 and other integrating systems. • Review design documents for customizations, reports for D365, data mapping and integration mapping written by other team members. • Ensure the design documents capture boundary conditions and include comprehensive test scenarios. • Oversee configuration of D365 for Finance, Project Operations as required. • Ensure a high-quality solution by providing leadership for testing including functional testing, integration testing and automated testing using the Regression suite automation test tool. • Undertake Data mapping, Data migration and data import into D365. • Lead training for D365 and associated systems to clients as well as to other Unify Dots team members. • Lead pre-go live cutover and post go live support to clients and manage any issues including escalating to Microsoft for support. • Provide pre-sales support as required. • Providing estimations for customizations, report enhancements, workflows, batch jobs, upgrades, integrations and data migration work. • Conduct 2 training sessions at Unify University every year. • Write 3-4 D365 ERP functional blogs articles per year on the Unify Dots blog.

• The Solutions Architect is responsible for leading the solution throughout the sales cycle and delivering thought leadership to companies to transform their customer’s experience. • Manage enterprise organizations across a range of industries to understand their challenges and goals through focused discovery sessions and workshops. • Work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. • Build trusted relationships with senior executives and key decision makers across Business and Technology. • Able to create the architecture and engage Business/ IT on it. • Develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs aligned to business value. • Coordinate and lead the entire solution cycle through close collaboration with a broad range of supporting technical and business resources. • Clearly articulate the unique benefits of the proposed solution to a wide range of customer stakeholders from front line staff right up to C-level executives. • Present compelling solutions while supporting relationships with customers and partners. • Display initiative, self-motivation and deliver high quality results along with meeting all expectations for both internal and external customers. • Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives. • Must have a proven track record in the development and delivery of differentiated custom solutions and presentations, including technical concepts, to key decision makers to address their business issues and needs. • Ability to orchestrate a sales cycle which requires involvement of multiple internal and external resources. • Willing and able to travel when necessary.

Title: Solution Architect - Supply Chain Location: Sydney Australia Hybrid Req ID : 92327 Job Description: Location New South Wales, 2153 - Opportunity to work on the latest technology and methodology within Product & Supply Chain - Join a customer-obsessed technology business at the heart of Australia's largest retailer - Sydney (Norwest) based with a hybrid working model We are Woolworths Group We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - 'to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. If you're excited to turn today's blue sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless. What you'll do This diverse and challenging role touches on all the Woolworths Channels, Brands and Platforms for Supermarkets, General Merchandise, Small Format Stores, & B2B. The Solution Architecture role is pivotal within the Product & Supply Chain (PSC) Domain, and is a critical part of Woolworths Group Technology. PSC is seeking a Solution Architect to join the PSC Architecture Capability Practice in an exciting and challenging role which provides opportunities for growth, and exposure to a diverse and complex portfolio. The successful candidate will influence and shape the technology landscape of Woolworths of the supported business areas by developing and maintaining technology and architecture solutions, capability models, and working with key stakeholders on the architecture vision and roadmaps. Reporting to Head Of Technology - PSC Architecture, the successful candidate will have experience in business areas aligned to Supply Chain. Highly regarded will be experience in process areas related to Warehouse and Distribution Centre Management, Transport Management, International Logistics; and commercialized supply chains. Responsibilities include: Domain & Solution architecture delivery: - Develop, maintain and communicate architecture assessments and roadmaps for investing in the IT environment, to ensure effective architecture strategy and solutions are developed and maintained within the PSC Domain - Responsible for the establishment, maintenance and execution of best practice architecture development and governance for the supported business units, and to promote effective governance and solution quality within Architecture - Contribute to the development, maintenance and application of architecture policies, standards and guidelines to ensure effective Architecture and Design policies, standards and guidelines are developed and adhered to - Communication of architectural solutions, decisions and principles to teams contributing to the development of complex solutions, and to ensure effective solutions are designed in accordance with business requirements, Woolworths standards and Technology Strategy - Facilitating high quality, timely technology estimates for solutions and roadmaps to ensure effective estimation of technology solutions Continuous improvement and Innovation: - Investigate and recommend improvement opportunities to drive continuous improvement and ensure Woolworths remains innovative and up to date with market leading technologies and industry trends Stakeholder engagement and partner management: - Develop and grow relationships with key partners including Heads of Business Unit, and Technology Heads, General Managers and Directors to ensure appropriate stakeholders are effectively engaged in the formulation of Architecture direction - Provide technology advice and guidance to Heads of Business Unit, and Technology Heads, General Managers and Directors within the Replenishment Domain to assist the business in the formulation of business strategy and technology investment decisions Teamwork and self development - Participate in team meetings and training to maintain, refresh and establish new skills - Coach, develop and grow solution architects, including providing mentoring and coaching, etc. to support the architecture people development What you'll bring The Solution Architect will need to be a technologist who is a hands-on, responsive problem solver. You will require the following experience & qualifications: - 5-10 years experience within the Technology Industry/retail services or in technology consulting - 5+ years experience in delivering major business solutions within a project team - 2+ years experience in developing and delivering technology roadmaps - Candidates with both strong architecture and experience in Forecasting and Fulfillment highly desirable - Tertiary qualifications in Information Technology or a related discipline What you'll Experience - Team Discounts - Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work. - Wellness - Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families. Everyone belongs at Woolworths Group As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential. Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.