• Day-to-day monitoring of cloud / on-prem resources • Incident management including escalation • Routine operations of Azure Virtual Desktop • Collaboration with cross-functional teams to implement and support Azure resources • Troubleshoot, resolve & escalate incidents related to Azure services • Ensure compliance with security standards and policies • Conduct regular security assessments and Implement patches & vulnerability mitigation • Optimize Azure resource usage to minimize costs • Maintain detailed documentation of Azure infrastructure configurations, processes, and procedures • Provide telephony support to the US based users • Provide training and guidance to other team members on Azure best practices

Role Description The Route Operations Leader is responsible for leading FEG route-based operations across an assigned region. This role provides operational leadership, technical direction, problem-solving support, route performance oversight, warehouse accountability, partner support, and people leadership for multiple Route Technical Managers, Route Technicians, and regional warehouse operations associates. The Route Operations Leader is a peer to the Territory Operations Leader and partners closely with the Vice President of Field Operations, TOLs, and cross-functional leaders where additional support is needed. This role owns the execution model for route-based operations, including: - Route service standards - Game readiness - Logistics - Warehouse support - Partner relationships - Regional route efficiency Qualifications - Multi-location leadership experience in route operations, arcade/amusement, gaming, vending, field service, logistics, warehouse operations, retail, hospitality, or related industries - Strong judgment and technical credibility - People leadership and financial discipline - Ability to solve complex problems across distributed teams and partner locations Requirements - Lead route-based operations across assigned routes, warehouses, and partner locations - Oversee Route Technical Managers and ensure consistent execution of route standards, service response, game readiness, merchandising, partner support, and safety expectations - Monitor route performance, including game uptime, service response, route completion, repeat issues, inventory accuracy, labor efficiency, and partner satisfaction - Create operating routines, accountability, and action plans to improve route performance and consistency - Lead, coach, and develop Route Technical Managers and regional warehouse operations associates - Support staffing, onboarding, training, performance management, and succession planning for route-based roles - Serve as a senior problem-solver for complex route, equipment, partner, logistics, warehouse, inventory, and technician execution challenges - Analyze data and field feedback to identify root causes, remove obstacles, and prevent repeat issues - Build strong relationships with key partner venues, vendors, and internal support teams - Support own regional warehouse operations associated with assigned routes, including receiving, organization, parts control, merchandise flow, game staging, and asset tracking - Ensure route teams have the parts, tools, games, merchandise, and supplies needed to execute efficiently - Lead operational readiness for new route location launches, major equipment moves, route expansions, conversions, and special projects - Support revenue and profitability by improving game uptime, route productivity, labor efficiency, partner satisfaction, and equipment readiness - Manage labor, route productivity, warehouse costs, inventory controls, parts usage, vehicle costs, and project execution within assigned areas - Ensure compliance with FEG policies, partner requirements, driving standards, warehouse safety, and applicable safety requirements - Run route operations with an owner’s mindset and strong financial discipline Benefits - Competitive salary - Health, dental, and vision insurance - 401(k) plan with company match - Paid time off and holidays - Opportunities for professional development

• Provide services and support as a Terminal Operations Engineer [Independent Engineering (IE) Advisory Services] aligned with the Technical Due Diligence & Engineering Validation For Downstream Oil & Gas / Midstream / Pipelines Functional Area / Swim Lane / Category Discipline in the Energy Industry (Oil, And Gas/Power, And Utilities) Industry Sector focussing on RM | Risk Management Solutions for clients such as U.S. Department of Energy (DOE) | DOE Energy Dominance Financing (EDF) Program. • Serves as a Terminal Operations Engineer within the Technical Due Diligence & Engineering Validation For Downstream Oil & Gas / Midstream / Pipelines swim lane, delivering bankable, technically defensible Independent Engineering advisory services by converting discipline-specific engineering, construction, compliance, operating, commercial, and risk findings into lender-ready due diligence, monitoring, certification, and decision-support outputs. • Reviews project documentation, evaluates technical and commercial interfaces, identifies risks and mitigations, validates assumptions, supports conditions precedent and disbursement readiness reviews where applicable, and prepares defensible work products including terminal operating procedures, capacity reviews, tank data, transfer systems, and safety readiness reports. • Coordinates with engineering, finance, legal, construction, operations, environmental, HSE, and project controls stakeholders to support timely lender and DOE decision-making.

• Designing and implementing frameworks, processes, and tools that optimize cloud financial management • Ensure that cloud resources deliver maximum business value for their cost • Bridge the gap between finance, operations, and engineering through automation, data-driven insights, and governance • Identify and resolve discrepancies or issues related to cloud expenses and cost optimization.