• Reporting to the Continuous Improvement Director, the Operations Excellence, Sr Manager serves as a regional CI leader with accountability for driving continuous improvement strategy, governance, and results. • The Operations Excellence, Sr Manager is responsible for auditing, coaching, coordinating, and sustaining CI initiatives across multiple manufacturing plants. • Partnering with the Corporate CI team, Plant Leadership, and Maintenance teams, this role monitors, audits, coaches, and drives the strategic deployment of CI strategies and best practices to enhance operational efficiency, equipment reliability, and overall plant performance. • The CI Manager evaluates the organization’s operational systems at a regional level to ensure accuracy, efficiency, and compliance with organizational standards. • Adhere to and ensure compliance to all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and PPE requirements across assigned region. • Audit, evaluate, and coach Continuous Improvement (CI) strategies aligned with company goals, providing regional oversight in collaborating with Plant Leadership, Corporate CI, and Maintenance teams. • Lead, facilitate, and coach Kaizen events for high‑impact regional initiatives and complex cross‑site opportunities to drive sustainable improvements in safety, quality, labor efficiency, yield, and maintenance effectiveness. • Train and mentor employees and plant leadership teams in Lean methodologies, including 5S, SMED, Centerlining, PdM, RCA, and Standard Work to foster a culture of continuous improvement and consistent application across sites. • Identify and implement process improvements that enhance equipment reliability, operational efficiency, and waste reduction while ensuring compliance with OSHA, EPA, and FDA regulations. • Track and report key performance indicators (KPIs) for operational management systems, ensuring accountability and continuous improvement across the region.

• Reporting to the Continuous Improvement Director • Serves as a regional CI leader with accountability for driving continuous improvement strategy, governance, and results • Responsible for auditing, coaching, coordinating, and sustaining CI initiatives across multiple manufacturing plants • Partnering with the Corporate CI team, Plant Leadership, and Maintenance teams • Monitors, audits, coaches, and drives the strategic deployment of CI strategies and best practices to enhance operational efficiency, equipment reliability, and overall plant performance • Evaluates the organization’s operational systems at a regional level to ensure accuracy, efficiency, and compliance with organizational standards • Adhere to and ensure compliance to all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and PPE requirements across assigned region • Lead, facilitate, and coach Kaizen events for high‑impact regional initiatives and complex cross‑site opportunities to drive sustainable improvements in safety, quality, labor efficiency, yield, and maintenance effectiveness • Train and mentor employees and plant leadership teams in Lean methodologies, including 5S, SMED, Centerlining, PdM, RCA, and Standard Work • Identify and implement process improvements that enhance equipment reliability, operational efficiency, and waste reduction while ensuring compliance with OSHA, EPA, and FDA regulations • Track and report key performance indicators (KPIs) for operational management systems, ensuring accountability and continuous improvement across the region • Champion best practice sharing and continuous improvement through cross-functional collaboration with Operations, Maintenance, and CI teams.

Role Description Basic idea on Windows Server platforms, features, functions, OS, Hardware and administration on Windows Server versions 2012 & 2012 R2, 2016, 2019, 2022 and 2025. - IIS for websites and APIs - Windows services – installing, stopping, starting, managing, monitoring - SSL certificate management and renewals - Patching Windows and components on a regular basis - Build new servers with Terraform and Puppet - Replace older versions of Windows Server to newer images - Monitoring resources and troubleshooting usage (CPU, memory, disk space, etc) - Linux – mainly used for Elasticsearch system, with some systems used for Redis cache - Microsoft SQL Server – in addition to database maintenance activities, most of the time spent on SQL server is to investigate or answer customer requests / escalations - Using SQL Server Management Studio (SSMS) - Writing and running SQL queries to get and update data - Query SQL data to check processing (check message processing or indexing step) - Update the data in the database as needed for customer escalations or daily processes - Monitor and troubleshoot SQL performance (disk latency, blocked sessions, caching issues, reindex needed, long running sessions, stored procedure issues, etc) - Monitor SQL backups that are going to Azure Blob Storage (full backups done once a week, incremental backups every 15 mins) - Monitor the SQL Always-On High Availability (HA) cluster (ensure replication in sync, fail over and fail back during maintenances, etc) - Patching and SQL Server upgrades - Monitor disk space usage, and add storage as needed (add disks in Azure, add to SQL clusters, add to HA, etc) - Puppet – desired state configuration tool running on all Windows and Linux servers - Running Puppet manually for deployments and hotfixes - Review and update Puppet manifests - Troubleshoot Puppet failures - Updates to Puppet manifests for minor changes (use GitLab to create a branch, create a Merge Request, and get the Merge Request reviewed and approved) - Help deploy quarterly releases or hotfixes (merge approved GitLab Merge Requests and run Puppet, ensure new packages are deployed properly) - Min 8 to 10 Yrs of SQL DBA on Azure cloud. - DBA administration on Azure cloud running some of the biggest servers in the enterprise - Use of all new tools, to administrate the databases to different levels of access, configurations, managing and apply the standards of excellence. - As a DevOps DBA work with minimally as a system administration. - Complete idea and working experience on DevOps Tools for the DBA - As a DBA DevOps you are expected to build and maintain a docker container that includes the database, and can handle persistent storage properly. This requires understanding of new suite of tools. - Docker/Kubernetes/Orchestrator - Docker Containers - Work Database servers as docker containers. - In depth understanding on the docker file and the entrypoint script (likely a shell script). - Building internal repository for containers. - Knowledge on functioning database containers, keeping a copy of a container with up-to-date data for developers to spin up. - In depth knowledge on Kubernetes/Orchestrator and Configuration Management - In depth knowledge on traditional RDBS models and multi cloud DBA is desirable. - Multi Job Scheduling with central administration and configuration. - Backups on Databases. - Future-Looking with AI injection into DBA operations on Azure cloud Qualifications - Min 8 to 10 Yrs of SQL DBA on Azure cloud. - DBA administration on Azure cloud running some of the biggest servers in the enterprise. - Complete idea and working experience on DevOps Tools for the DBA. Requirements - In depth understanding on the docker file and the entrypoint script (likely a shell script). - In depth knowledge on Kubernetes/Orchestrator and Configuration Management. - In depth knowledge on traditional RDBS models and multi cloud DBA is desirable. Benefits - Future-Looking with AI injection into DBA operations on Azure cloud.

• Participate in client governance meetings and operational reviews. • Assist with client communications and follow-up activities. • Support preparation of client presentations and reporting materials. • Develop understanding of client-specific workflows and operational requirements. • Assist with management of client escalations and service issues. • Support day-to-day operational oversight of healthcare recovery programs. • Monitor performance trends, recovery results, and operational metrics. • Assist with operational planning and resource allocation. • Participate in process improvement initiatives and special projects. • Assist executive leadership with implementation of new client initiatives. • Support onboarding of new recovery programs and business opportunities. • Participate in strategic planning discussions as business knowledge develops. • Collaborate with internal departments on operational enhancements. • Develop expertise in healthcare overpayment recovery methodologies. • Learn payer/provider dynamics and client-specific operational processes. • Gradually assume increasing responsibility for client relationships and governance activities. • Progress toward broader leadership responsibilities based on demonstrated performance and business knowledge.