FAMILY ENTERTAINMENT GROUP LLC

Role Description The Route Operations Leader is responsible for leading FEG route-based operations across an assigned region. This role provides operational leadership, technical direction, problem-solving support, route performance oversight, warehouse accountability, partner support, and people leadership for multiple Route Technical Managers, Route Technicians, and regional warehouse operations associates. The Route Operations Leader is a peer to the Territory Operations Leader and partners closely with the Vice President of Field Operations, TOLs, and cross-functional leaders where additional support is needed. This role owns the execution model for route-based operations, including: - Route service standards - Game readiness - Logistics - Warehouse support - Partner relationships - Regional route efficiency Qualifications - Multi-location leadership experience in route operations, arcade/amusement, gaming, vending, field service, logistics, warehouse operations, retail, hospitality, or related industries - Strong judgment and technical credibility - People leadership and financial discipline - Ability to solve complex problems across distributed teams and partner locations Requirements - Lead route-based operations across assigned routes, warehouses, and partner locations - Oversee Route Technical Managers and ensure consistent execution of route standards, service response, game readiness, merchandising, partner support, and safety expectations - Monitor route performance, including game uptime, service response, route completion, repeat issues, inventory accuracy, labor efficiency, and partner satisfaction - Create operating routines, accountability, and action plans to improve route performance and consistency - Lead, coach, and develop Route Technical Managers and regional warehouse operations associates - Support staffing, onboarding, training, performance management, and succession planning for route-based roles - Serve as a senior problem-solver for complex route, equipment, partner, logistics, warehouse, inventory, and technician execution challenges - Analyze data and field feedback to identify root causes, remove obstacles, and prevent repeat issues - Build strong relationships with key partner venues, vendors, and internal support teams - Support own regional warehouse operations associated with assigned routes, including receiving, organization, parts control, merchandise flow, game staging, and asset tracking - Ensure route teams have the parts, tools, games, merchandise, and supplies needed to execute efficiently - Lead operational readiness for new route location launches, major equipment moves, route expansions, conversions, and special projects - Support revenue and profitability by improving game uptime, route productivity, labor efficiency, partner satisfaction, and equipment readiness - Manage labor, route productivity, warehouse costs, inventory controls, parts usage, vehicle costs, and project execution within assigned areas - Ensure compliance with FEG policies, partner requirements, driving standards, warehouse safety, and applicable safety requirements - Run route operations with an owner’s mindset and strong financial discipline Benefits - Competitive salary - Health, dental, and vision insurance - 401(k) plan with company match - Paid time off and holidays - Opportunities for professional development