• Be the first responder for customers using our onboarding portal — figure out what they need and drive it to resolution, working with the customer and our engineering team. • Own and run our support inbox and ticketing system. • Build data samples for prospects and customers, and learn our data deeply enough to know when something looks wrong. • Run HubSpot: lead routing, round-robins, list hygiene, and tuning automations as the business grows. • Help keep our business operations running — from billing to whatever this week needs. • Catch the things nobody else has time to catch. This job will grow as fast as you do.

• Contribute to the end-to-end deployment of the Neara platform for utility customers worldwide. • Ingest and manipulate massive datasets (LiDAR, GIS, and asset databases) using Neara’s schema language and configuration framework. • Perform rigorous QA/QC to ensure the digital twin accurately reflects real-world physics and customer specifications. • Build custom reports and dashboards within the platform to drive actionable insights for utility engineers. • Work closely with Product and Engineering to provide feedback on process and tool improvements to speed up future deployments.

• Partner with district teams via calls and screen shares to configure data extracts from SIS platforms. • Configure data connections with vendor partners, including SSO setup for new partners. • Communicate data issues clearly to district contacts, asking the right questions to gather the information needed to resolve them. • Guide partners through the data sourcing process, helping them understand what’s needed and why. • Confirm that data extracts meet quality standards before handoff to the Partner Success Team, validating file headers, record counts, and that important values are not missing. • Conduct basic data analysis on incoming data to identify issues early. • Monitor incoming data jobs to proactively diagnose and respond to failures. • Respond to Jira tickets, taking a first attempt at diagnosing issues before escalating. • Document new discoveries and processes related to extracting data from SIS platforms, contributing to team playbooks.

• Provide Staff-level technical configuration and, in some cases, programming as required • Provide process, data and object modeling in a variety of application and database environments • Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications • Provide technical architecture leadership, analysis, design, development, and enhancement • Maintain Staff-level expertise and currency in industry leading contact center technologies • Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects • Develop costing proposals for projects, perform risk analysis, and manage change control • Provide business analysis, business area assessment, user needs analysis and business systems design for major projects • Conduct comprehensive cost/benefit analysis and prepare business cases for projects • Present a professional image in conduct, attitude and attire • Assist with the development of client information management standards and evaluation of technology trends • Contribute to business area assessment, user needs analysis and business systems design • Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects • Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team