• Contribute to the end-to-end deployment of the Neara platform for utility customers worldwide. • Ingest and manipulate massive datasets (LiDAR, GIS, and asset databases) using Neara’s schema language and configuration framework. • Perform rigorous QA/QC to ensure the digital twin accurately reflects real-world physics and customer specifications. • Build custom reports and dashboards within the platform to drive actionable insights for utility engineers. • Work closely with Product and Engineering to provide feedback on process and tool improvements to speed up future deployments.

• Partner with district teams via calls and screen shares to configure data extracts from SIS platforms. • Configure data connections with vendor partners, including SSO setup for new partners. • Communicate data issues clearly to district contacts, asking the right questions to gather the information needed to resolve them. • Guide partners through the data sourcing process, helping them understand what’s needed and why. • Confirm that data extracts meet quality standards before handoff to the Partner Success Team, validating file headers, record counts, and that important values are not missing. • Conduct basic data analysis on incoming data to identify issues early. • Monitor incoming data jobs to proactively diagnose and respond to failures. • Respond to Jira tickets, taking a first attempt at diagnosing issues before escalating. • Document new discoveries and processes related to extracting data from SIS platforms, contributing to team playbooks.

• Provide Staff-level technical configuration and, in some cases, programming as required • Provide process, data and object modeling in a variety of application and database environments • Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications • Provide technical architecture leadership, analysis, design, development, and enhancement • Maintain Staff-level expertise and currency in industry leading contact center technologies • Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects • Develop costing proposals for projects, perform risk analysis, and manage change control • Provide business analysis, business area assessment, user needs analysis and business systems design for major projects • Conduct comprehensive cost/benefit analysis and prepare business cases for projects • Present a professional image in conduct, attitude and attire • Assist with the development of client information management standards and evaluation of technology trends • Contribute to business area assessment, user needs analysis and business systems design • Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects • Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team

Role Description BioRender is expanding with our new Graphing product and we need someone to own the launch experience end-to-end. As our first Implementation Specialist, you’ll be the dedicated expert ensuring every organization that adopts Graphing gets up and running quickly, confidently, and successfully. This is a high-impact, customer-facing role sitting within BioRender’s Customer Education team. You’ll design and deliver the onboarding programs, migration support, and training resources that make Graphing adoption frictionless while also scaling those programs across our full-serve customer base. This role is critical because: - Successful implementation is critical to long-term adoption and success. - You directly support positive renewal outcomes by setting customers up for success through successful activation and change management support. What You’ll Do: - Lead Graphing & New Product Launches - Own tiered post-sales launch support for new graphing accounts - including dedicated onboarding sessions, product guidance, and admin support. - Serve as the primary implementation point of contact for Graphing customers, from contract close through first meaningful activation. - Migration & Technical Onboarding - Lead migration support for customers transitioning from other graphing tools, ensuring a smooth and confidence-inspiring switch. - Set up and customize templates for new Graphing customers. - Build & Scale Onboarding Resources - Develop customized onboarding resources by user type, skill level, and product area (e.g., quick-start guides, training decks, video walkthroughs). - Create plug-and-play templates and setup assets that reduce time-to-value for every new Graphing user. - Scale effective onboarding across all accounts. - Optimize Internal Collaboration - Build standardized resources for CSMs to support effective onboarding like plug and play training decks and email templates. - Partner with CSMs to support effective Graphing launch onsites, where applicable. Qualifications - 3+ years in a customer-facing implementation, onboarding, solutions engineering, or technical CSM role at a SaaS company. - Experience with data analysis tools (Prism, R/ggplot, Python/matplotlib, SPSS, etc.) or a background in life sciences, biology, or a scientific discipline. - Proven track record of owning complex product launches or onboarding programs from design through delivery. - Strong ability to translate technical product features into clear, accessible training and documentation. - Excellent written and verbal communication — you can explain a complex concept clearly to a PhD researcher and a department admin. - Highly organized, self-directed, and comfortable operating in ambiguous, fast-moving environments. - Demonstrated empathy for the customer experience and a bias toward proactive, anticipatory support. Requirements - Bonus Points: - We love our users! Have experience using BioRender’s app. - Familiarity with Customer.io, Gainsight, Intercom, or similar CS/lifecycle platforms. - Experience building train-the-trainer programs or champion enablement models. - Comfort working cross-functionally with CSM’s, Product, Marketing, and Sales. Benefits - Mission-driven work: every customer you activate is a scientist who can now communicate their research more effectively. - High-ownership, high-impact role — you’re building something new, not inheriting a playbook. - Collaborative culture with strong CS leadership and cross-functional support. - Competitive compensation, benefits, and remote-first flexibility. - A product customers genuinely love — and a company on an extraordinary growth trajectory. Company Description BioRender is on a mission to accelerate the world’s ability to learn, discover, and communicate science. We build software for scientists — from academics to biotech enterprises — to create professional-grade scientific figures, presentations, and data visualizations. Trusted by over 2 million scientists across 200+ countries, BioRender is where the world’s best science gets communicated.