Role Description BioRender is expanding with our new Graphing product and we need someone to own the launch experience end-to-end. As our first Implementation Specialist, you’ll be the dedicated expert ensuring every organization that adopts Graphing gets up and running quickly, confidently, and successfully. This is a high-impact, customer-facing role sitting within BioRender’s Customer Education team. You’ll design and deliver the onboarding programs, migration support, and training resources that make Graphing adoption frictionless while also scaling those programs across our full-serve customer base. This role is critical because: - Successful implementation is critical to long-term adoption and success. - You directly support positive renewal outcomes by setting customers up for success through successful activation and change management support. What You’ll Do: - Lead Graphing & New Product Launches - Own tiered post-sales launch support for new graphing accounts - including dedicated onboarding sessions, product guidance, and admin support. - Serve as the primary implementation point of contact for Graphing customers, from contract close through first meaningful activation. - Migration & Technical Onboarding - Lead migration support for customers transitioning from other graphing tools, ensuring a smooth and confidence-inspiring switch. - Set up and customize templates for new Graphing customers. - Build & Scale Onboarding Resources - Develop customized onboarding resources by user type, skill level, and product area (e.g., quick-start guides, training decks, video walkthroughs). - Create plug-and-play templates and setup assets that reduce time-to-value for every new Graphing user. - Scale effective onboarding across all accounts. - Optimize Internal Collaboration - Build standardized resources for CSMs to support effective onboarding like plug and play training decks and email templates. - Partner with CSMs to support effective Graphing launch onsites, where applicable. Qualifications - 3+ years in a customer-facing implementation, onboarding, solutions engineering, or technical CSM role at a SaaS company. - Experience with data analysis tools (Prism, R/ggplot, Python/matplotlib, SPSS, etc.) or a background in life sciences, biology, or a scientific discipline. - Proven track record of owning complex product launches or onboarding programs from design through delivery. - Strong ability to translate technical product features into clear, accessible training and documentation. - Excellent written and verbal communication — you can explain a complex concept clearly to a PhD researcher and a department admin. - Highly organized, self-directed, and comfortable operating in ambiguous, fast-moving environments. - Demonstrated empathy for the customer experience and a bias toward proactive, anticipatory support. Requirements - Bonus Points: - We love our users! Have experience using BioRender’s app. - Familiarity with Customer.io, Gainsight, Intercom, or similar CS/lifecycle platforms. - Experience building train-the-trainer programs or champion enablement models. - Comfort working cross-functionally with CSM’s, Product, Marketing, and Sales. Benefits - Mission-driven work: every customer you activate is a scientist who can now communicate their research more effectively. - High-ownership, high-impact role — you’re building something new, not inheriting a playbook. - Collaborative culture with strong CS leadership and cross-functional support. - Competitive compensation, benefits, and remote-first flexibility. - A product customers genuinely love — and a company on an extraordinary growth trajectory. Company Description BioRender is on a mission to accelerate the world’s ability to learn, discover, and communicate science. We build software for scientists — from academics to biotech enterprises — to create professional-grade scientific figures, presentations, and data visualizations. Trusted by over 2 million scientists across 200+ countries, BioRender is where the world’s best science gets communicated.

Role Description We are seeking a highly organized, data-driven, and client-focused Implementation Consultant to join our growing Customer Success team at AlphaSense. This role will manage the onboarding and rollout of our solutions for both new and existing enterprise clients, serving as the bridge between the pre-sale discussions and the onboarding experience for accounts. This role is foundational to our clients’ success and will be focused on executing large deployments, building processes that have scale in mind, and translating client needs into actionable implementation plans. Qualifications - At least 4+ years of experience as a client-facing Implementation Consultant or Professional Services Consultant in a B2B SaaS environment - Experience with change management best practices, ensuring a successful transition for client organizations after deployment - Strong sense of seeing a project through completion and managing tasks - Familiarity with project management tools (Linear, Jira, Asana, Rocketlane, etc.) and CRM software (Salesforce) for tracking deployments and client information - Proficient in Microsoft Excel/Google Sheets (pivot tables, complex formulas, data validation) - Interest in identifying operational inefficiencies and driving organizational change through the development of scalable processes and documentation - Excellent communication skills to persuade both senior client leadership and internal stakeholders to keep projects on track and mitigate risk Requirements - Own the entirety of the deployment phase, including the development of detailed project plans, defining critical milestones, and proactively mitigating risks to ensure a successful deployment - Serve as the main point of contact for deployment activities, leading regular project status meetings, aligning resources (e.g., Sales, Marketing, Product, etc), and communicating progress, risks, and deployment status - Act as a resource for analyzing implementation trends, potential bottlenecks, and translating data into clear, actionable insights for both internal teams and external stakeholders - Actively identify areas for improvement in our existing deployment methodologies, develop and document best practices and standardized playbooks, and implement scalable solutions to ensure a smoother, faster onboarding experience for all future clients - Develop a strong understanding of the product, the persona of customers, the reason for investment, and how this maps back to the customer lifecycle Benefits - Base Compensation Range: $100,000 — $125,000 USD - Performance-based bonus - Equity - A generous benefits program

• Lead customers through onboarding and implementation, from early discovery through to launch. • Build on early discovery carried out with our solution specialists, capturing functional requirements and existing processes, so customers experience a seamless transition into onboarding. • Configure systems to support customer needs, working calmly through complexity where required. • Support customers through change, recognising that new systems and processes can feel daunting. • Design and maintain clear, practical learning and implementation resources (guides, walkthroughs, solution definitions, SOPs). • Turn recurring customer questions and challenges into reusable documentation, learning collateral and system improvements. • Reduce reliance on live granular training by enabling customers to self-serve confidently, freeing up more time to focus on more complex areas of the implementation. • Continuously improve onboarding materials based on customer feedback, usage patterns, and evolving product capabilities. • Deliver tailored training sessions where they add the most value, focusing on outcomes, not just features. • Provide thoughtful support during critical moments, using good judgment to resolve, escalate, or enable as appropriate. • Work alongside the wider Customer Success Team to triage and respond to support requests, always aiming to empower customers rather than create dependency. • Work closely with internal teams, including business analysis, engineering and product, to surface trends, risks, and opportunities for improvement. • Translate customer experience into clear insights that help improve our products, processes, and learning materials. • Contribute to a calm, collaborative team culture that values ownership, clarity, and continuous improvement.

• The Project Specialist position is part of a small team specifically organized to launch and support new SES operations. • This position will be deployed to new and existing locations to support the implementation of new projects and assist established sites, as needed. • Facilitates onsite activities at client location, in relation to the handling, processing, storage, transportation and disposal of hazardous and non-hazardous wastes, and other related services following federal, state & local regulations. • Maintains pre-established standards for safety and environmental issues. • Expected travel >80%. • Assist with operational aspects of new customer launches and existing project sites until the location has all necessary trained headcount to support the operation. • May provide support or direction to less experienced staff on WM and customer responsibilities and expectations. • Participate with Implementation Team in the establishment of waste storage procedures and related profiles for all managed waste streams, and the initial set-up of transportation logistics at new client site locations. • Facilitate and execute deliverables for the customer or WM, as required, on a variety of topics including cost savings, waste diversion, productivity dashboards, and others as assigned. • Contribute to the creation of documentation for business processes, key activities, and technical records for wastestream management. • Coordinate logistics for transportation of hazardous waste, universal waste, and non-hazardous waste including profiling, scheduling, and manifesting shipments. • Ensure compliance with applicable environmental, safety, and transportation regulations. • Perform necessary inspections and reporting. Resolve all issues in a timely manner. • Participate and cooperate in safety process, including following written procedures, wearing required personal protective equipment, and attending required training and scheduled meetings. • Participate in Implementation Team meetings and client meetings, when necessary. • Perform labor intensive activities such as container or drum collection, drum bulking, sorting trash for recyclables, and loading trucks.