Ellevation Education

• Serve as a strategic partner to district leaders • Build trusted relationships and guide successful implementation • Provide consultative support that aligns Ellevation's solutions with district priorities • Help partners navigate challenges, remove barriers, and drive long-term success • Advocate for partner needs and continuously enhance the partner experience

• Renew and expand partnerships with existing customers. • Monitor district and educator engagement. • Drive product adoption. • Identify opportunities to strengthen and grow managed partnerships. • Collaborate with cross-functional teams to build trusted relationships with district leaders. • Foster long-term customer success and deliver an exceptional customer experience. • Increase district adoption and expand existing partnerships to contribute to company revenue goals.

• Deliver prepared educational content clearly and confidently using established materials, agendas, and facilitation frameworks. • Demonstrate strong facilitation fundamentals and manage standard partner sessions effectively across live and online formats. • Build fluency facilitating core Ellevation product workflows and respond appropriately to partner questions. • Manage challenging facilitation moments with professionalism and partner focus. • Incorporate feedback and coaching to continuously improve facilitation skills. • Own assigned training tasks and sessions, delivering consistently high-quality work on time. • Collaborate effectively within Partner Education and support cross-functional work as directed. • Build and maintain strong working knowledge of Ellevation’s complete ELD solution. • Facilitate foundational use cases accurately and confidently. • Stay current on product releases through team learning and internal resources.

• Build and ship product features across React, .NET Core/Python, and supporting infrastructure • Bring concrete tradeoffs to design discussions • Close open questions by spiking, scripting, or prototyping • Operate what you build: instrument it, respond to alerts • Review code thoughtfully and welcome feedback

• Partner with district teams via calls and screen shares to configure data extracts from SIS platforms. • Configure data connections with vendor partners, including SSO setup for new partners. • Communicate data issues clearly to district contacts, asking the right questions to gather the information needed to resolve them. • Guide partners through the data sourcing process, helping them understand what’s needed and why. • Confirm that data extracts meet quality standards before handoff to the Partner Success Team, validating file headers, record counts, and that important values are not missing. • Conduct basic data analysis on incoming data to identify issues early. • Monitor incoming data jobs to proactively diagnose and respond to failures. • Respond to Jira tickets, taking a first attempt at diagnosing issues before escalating. • Document new discoveries and processes related to extracting data from SIS platforms, contributing to team playbooks.

Over the last 10+ years, Ellevation Education has built a thriving business serving the administrators, teachers, and specialists who support English Learners at public schools across the U.S. Today, nearly 2,000 school districts use our software to manage their EL programs. We are a successful, rapidly growing business with a real mission: helping English Learners achieve their highest aspirations. We’re making major investments in how our platform supports the communication, data, and workflow needs of educators — and we’re beginning to explore how AI can accelerate, enhance, and reimagine these experiences. As we scale, we’re looking for engineering leaders who want to do more than manage systems — people who want to help shape the internal platforms and paved paths that enable our teams to build, ship, and operate high-quality software. About the Role As a Senior Engineering Manager for CloudOps, you’ll lead the team responsible for the internal platforms, tools, and paved paths that power engineering at Ellevation. Your team’s mission is to build the golden paths that make it easy — and fast — for product teams to build, deploy, observe, and operate services reliably on AWS. You’ll be accountable for evolving our cloud foundations, developer tooling, CI/CD pipelines, observability defaults, and internal developer experience. You’ll help transform a landscape that includes legacy systems and “pets-style” infrastructure into a modern, scalable, well-supported platform that enables safe velocity across engineering. In the near term, you’ll also shepherd improvements to our Cloud Development Environment (CDE) — the Windows-based workflow required for legacy .NET Framework development — while leading the organization toward long-term modernization and eventual retirement of those systems. Above all, this role is about shaping culture: moving CloudOps from a reactive, security-centric posture to a platform mindset grounded in enablement, thoughtful tradeoffs, and “making the right way the easy way.” You’ll help the team grow its confidence, challenge assumptions, and build for the future. About You - Think beyond infrastructure. You approach platform work with a product mindset, focusing on developer experience, reliability, and ease of adoption. - Believe in paved paths. You want to create delightful, opinionated workflows that reduce cognitive load and empower teams to move quickly and safely. - Are energized by modernization. Whether it’s legacy infrastructure, brittle workflows, or old deployment patterns, you’re excited to bring clarity, challenge status quo decisions, and lead change. - Balance tradeoffs well. Security, reliability, cost, and velocity all matter — and you know how to weigh them in context, not as absolutes. - Lead with clarity and heart. You communicate well, mentor effectively, build trust, and help teams navigate ambiguity and cultural shifts. - Bring technical depth. You understand cloud-native architecture, AWS, IaC, CI/CD, observability, and modern DevEx practices, even if you’re not hands-on every day. - Embrace our mission. You believe deeply in helping educators and students succeed, and you’re excited to build the platforms that help us reach them. What You’ll Do - Lead and grow the CloudOps (Platform & DevEx) team, providing clarity, coaching, mentorship, and a strong sense of purpose. - Build and evolve paved paths for service creation, deployment, observability, and operations — defining “the Ellevation way” to build software. - Improve developer experience across the stack: container workflows, repo templates, CI/CD automation, observability defaults, and internal tooling. - Stabilize and enhance the Cloud Development Environment (CDE) for .NET Framework development while guiding the organization toward long-term modernization and retirement of legacy systems. - Drive modernization of legacy infrastructure and help the team shift from “pets vs. cattle” to scalable, reliable, well-automated patterns. - Partner with product engineering teams to understand friction, remove obstacles, and co-create better workflows and tools. - Define and measure DevEx outcomes using frameworks like SPACE, focusing on satisfaction, flow, clarity, and feedback loops. - Collaborate with Security on guardrails and secure defaults while ensuring CloudOps remains an enablement-focused team, not a gatekeeper. - Promote platform thinking and cultural change — helping the team build confidence, question assumptions, and engage proactively with partners across engineering. - Manage vendor relationships, infrastructure costs, and resourcing for the platform surface areas you own. What You’ll Bring - 8+ years of engineering experience, including 3+ years leading platform, cloud infrastructure, SRE, or DevOps teams. - Strong experience with AWS (compute, networking, IAM, storage, databases) and Infrastructure as Code (Terraform, CloudFormation, CDK). - Experience designing and operating CI/CD pipelines and secure deployment workflows (GitHub Actions, OIDC, artifact management). - Familiarity with modern observability practices (metrics, logs, traces; OpenTelemetry; CloudWatch, Datadog, or Grafana). - Practical knowledge of containerized applications (Docker, ECS/EKS) and developer workflows on Mac/Linux. - Hands-on understanding of balancing security, reliability, and developer experience through guardrails and risk-based tradeoffs. - Experience modernizing legacy systems or shepherding large technical transitions is a strong plus. - A track record of building strong teams, mentoring engineers, and leading through ambiguity and change. - Curiosity and excitement about how AI can enhance developer workflows, observability, and tooling — even if you’re still learning. Why Ellevation? At Ellevation, we believe in the power of education and the educators who make it possible. Joining our team means: - Working on meaningful challenges that directly impact English Learners. - Helping define and build the future of internal platforms and developer experience at a mission-driven company. - Collaborating in a supportive, cross-functional environment. - Growing personally and professionally as part of a high-performing team. - Exploring how AI can responsibly accelerate how engineers build, test, and operate systems. - Playing a leadership role in modernizing the foundations that power Ellevation’s platform. Are you passionate about growth and eager to learn? Do you possess a drive to excel and make a difference? Ellevation values diversity, creativity, and a hunger for new perspectives. While our job postings outline preferred qualifications, we believe that talent comes in various forms. If you're motivated, adaptable, and ready to contribute, we encourage you to apply. We welcome candidates from all backgrounds and experiences, recognizing that unique skills and fresh outlooks are invaluable assets to our team. Don't let a checklist of requirements deter you – take the leap, and let's explore the possibilities together! About Us: At Ellevation, we develop world-class software to help educators serve the fastest growing population of K-12 students: English Learners (ELs). Ellevation helps school districts transform their Multilingual Learner programs and ensure all students can achieve their highest aspirations. Our product suite includes a best-in-class data and instructional planning platform, resources to build teacher capacity, and student-facing programs to teach academic language. We are a fast-growing, mission-driven technology company partnering with over 1,500 school districts and more than 2 million current and former English Learners. Over the next five years, we plan to double the number of ELs we serve and drive measurable outcomes for students. Ellevation merged with Curriculum Associates in 2021 to accelerate impact for Multilingual Learners. Our company continues to operate independently and is well-capitalized to support our ambitious social and financial objectives. Why Ellevation? In addition to our great benefits and competitive salaries, here are some things that make us unique: + Mission-driven organization where team members are empowered to make a significant impact + Opportunities to join Employee Resource Groups and support building a culture of belonging + Professional development and growth opportunities + Company and team offsites in various cities across the United States + Collaborative workspace in the heart of Boston - a stone's throw from many central T stops (Downtown Crossing, Government Center, and Aquarium). Free snacks, beverages, and local organic fruit provided + Remote and in-person engagement opportunities, including happy hours, themed events, and competitions + Remote and in-person wellness programming to support team’s mental and physical wellbeing Learn more about our team in our Culture Deck. Here at Ellevation, we champion diversity, inclusion, equity, and belonging. We strive to build a team that reflects the diverse communities we serve. We are committed to creating an inclusive workplace that promotes and values a range of ideas and opinions. We believe in building a culture where productivity can flourish, one that is empathetic, respectful, and inclusive. We are proud to have been recognized in prior years as “Best Tech Workplace for Diversity” by the Timmy Awards for investing in training around inclusive behaviors, microaggressions, unconscious bias, and fostering a culture of continuous learning and feedback across the company. We are encouraged by our progress, but there’s more work to be done. Benefits – Benefits eligible employees (and qualifying dependents) are covered by medical, dental, vision, and basic life insurance. Employees can enroll in our company's 401(k) retirement plan and receive an employer match up to 50% on the first 7% of your contribution, with pre-tax and Roth options. Employees have access to flexible paid time off for vacations, sick and disability policy, additional 10 paid company holidays, 2 floating holidays and a winter office closure between Christmas and New Year's. In addition, we provide a generous parental leave benefit, back-up childcare or eldercare, and a variety of other perks to support the health and well-being of our employees. Additional Information: Ellevation operates under Curriculum Associates, LLC, an Equal Opportunity Employer. Curriculum Associates, LLC will not discriminate against any employee or applicant for employment because of race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. Curriculum Associates, LLC will grant employment, without regard to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. Such action shall include, but not be limited to, the following: employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff or termination, rates of pay or other forms of compensation. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.uscis.gov/e-verify. Information that you provide when applying for employment with Curriculum Associates, LLC may be subject to the California Privacy Rights Act. Click here for more information about our data-collection practices and your rights related to that data. #LI-REMOTE

• Design, develop, maintain, and troubleshoot data integration pipelines and workflows that support organizational data needs and align with broader company goals • Investigate and resolve complex data issues by using SQL and internal tools to validate imports, analyze transformation logic, and ensure data fidelity within Ellevation’s platform • Evaluate data sources and integration requirements to determine effective technical solutions, applying sound judgment within established processes and procedures • Communicate technical data issues clearly to non-technical stakeholders, translating findings into actionable insights and next steps • Own assigned projects and tasks independently by proactively managing timelines, adapting to shifting priorities, and escalating blockers or risks when needed • Build collaborative relationships across teams and contribute to cross-functional initiatives by actively learning how integration work connects to broader company operations • Contribute to team knowledge-sharing efforts through clear documentation of integration processes, data flows, troubleshooting steps, and technical decisions • Participate thoughtfully in team discussions by asking informed questions, sharing insights, and exercising good judgment in collaborative settings

Over the last 14 years, Ellevation Education has built a thriving business serving the educators who support English Learners. Today, nearly 2,000 districts across the country use Ellevation software to drive English Language Development (ELD) in their schools. We are a successful, growing business with a real mission: helping ELLs achieve their highest aspirations. We're hiring a Director of Product Design to lead this function as we pursue our goal of being the premier and most impactful ELD solution on the market. This role reports to our Chief Product & Technology Officer and serves on the R&D Leadership team, where Design sits alongside Product and Engineering as an equal partner in developing strategy and setting direction. As we evolve from a suite of point solutions into an integrated ELD platform, design plays a central role in defining what the experience should be, not just what it looks like. You'll inherit a team of four product designers (with one to two open roles to fill) supporting work across four product domains. The core challenge is how to is how to connect our compliance, instruction, and assessment tools into a set of unified workflows that drive impact in the classroom and across the district. Doing this requires a design leaders who can think strategically, scale design craft, and influence peers across R&D. The right candidate will bring a sharp recruiting eye, strong people leadership, and enough hands-on judgment to set the bar. The job requires not only the ability to identify and nurture talent, but also to build belonging and deliver through others. Product CultureWe are organized into small, durable product teams that develop solutions in specific domains. Our teams are cross-functional—product, design, and engineering work so closely together that we call ourselves DevPro and rarely meet in functional silos. We focus on outcomes over output, which means we engage users early, validate hypotheses through research and prototyping, and iterate rapidly toward high-confidence solutions. While we work in separate teams, we prioritize integration and consistency of our solutions meaning consistency isn’t a nice-to-have, it’s a critical part of our end goal. We expect AI tools like Claude Cowork and Claude Code to be central to designers’ workflows as on-demand collaborators that can help explore ideas quickly: generating variations, stress-testing concepts, and moving from problem to prototype faster than traditional methods allow. This isn't about replacing craft; it's about using AI to expand what's possible within constraints. We value Product Designers who think strategically and are able to look at problems from multiple angles, weigh tradeoffs, and articulate how a solution meets the needs of both users and the business. We celebrate accountability to outcomes: conducting experiments, adjusting strategy based on learnings, and delivering products that change behavior and drive real value. Impact: - 1 month: Build a clear picture of Ellevation's strategy and the role design plays in success. Internalize our approach to People Leadership and the Product Design Career Matrix. Develop rapport with direct reports, R&D leadership peers, and key commercial stakeholders. Understand our operating rhythm, team rituals, and shape-up planning cadence (shaping, betting, and cycle delivery). - 3 months: Spend time with our customers and develop a clear sense of how they use Ellevation products. Develop a deep understanding of the feedback loops within the product. Understand Ellevation's approach to recruiting and begin sourcing for open roles. Establish high-trust relationships with other R&D and functional leaders. Partner with the Principal Product Designer to assess the current state of Backpack and the craft bar across the team. - 6 months: Steward the overall direction of Product Design. Ensure designers are participating meaningfully in upstream shaping, not just downstream delivery. Partner with the Principal Product Designer to set and pursue the team's craft, systems, and AI fluency goals. Work closely with R&D Leadership to calibrate on performance and resource allocation across Product, Engineering, and Design. Continue to grow influence across the organization. - 12 months: Take full ownership of Product Design at Ellevation. Expand the team's capacity through hiring, mentorship, and the rituals that let design scale across four domains. Work with Product and Engineering leadership to define healthy collaboration patterns from shaping through delivery. Partner with the Principal Product Designer to drive Backpack adoption as a competitive advantage. About You: - 8+ years managing Product Designers, with a track record of building resilient teams, growing talent, and developing leaders. - A clear communicator who can articulate design decisions to non-design audiences and earn trust through how you frame trade-offs. - Raises the bar on craft. Gives honest feedback, pairs with designers on hard problems, and sets a clear standard for what good looks like. - Bias to action. Tests ideas in the world, iterates on what ships, doesn't get stuck debating. - AI-fluent. Has a developed perspective on AI in the design craft, builds LLM-assisted workflows, teaches others to do the same. - Designs with empathy for users unlike themselves and brings diverse perspectives into the process. Nice to Haves: - Enterprise SaaS builder background, with experience delivering for both key decision-makers and end-users. - Personally goes to the source on user research and brings the team along. - Thinks in systems and creates coherent experiences across workflows rather than isolated features. - Loves to win with great people. Builds influence across functions, shares credit broadly, brings out the best in others. Travel Expectations: - Boston-area preferred - Role requires in-person presence in Boston minimum of 10 times per year for monthly 2-day scheduled onsites Are you passionate about growth and eager to learn? Do you possess a drive to excel and make a difference? Ellevation values diversity, creativity, and a hunger for new perspectives. While our job postings outline preferred qualifications, we believe that talent comes in various forms. If you're motivated, adaptable, and ready to contribute, we encourage you to apply. We welcome candidates from all backgrounds and experiences, recognizing that unique skills and fresh outlooks are invaluable assets to our team. Don't let a checklist of requirements deter you – take the leap, and let's explore the possibilities together! About Us: At Ellevation, we develop world-class software to help educators serve the fastest growing population of K-12 students: English Learners (ELs). Ellevation helps school districts transform their Multilingual Learner programs and ensure all students can achieve their highest aspirations. Our product suite includes a best-in-class data and instructional planning platform, resources to build teacher capacity, and student-facing programs to teach academic language. We are a fast-growing, mission-driven technology company partnering with over 1,500 school districts and more than 2 million current and former English Learners. Over the next five years, we plan to double the number of ELs we serve and drive measurable outcomes for students. Ellevation merged with Curriculum Associates in 2021 to accelerate impact for Multilingual Learners. Our company continues to operate independently and is well-capitalized to support our ambitious social and financial objectives. Why Ellevation? In addition to our great benefits and competitive salaries, here are some things that make us unique: + Mission-driven organization where team members are empowered to make a significant impact + Opportunities to join Employee Resource Groups and support building a culture of belonging + Professional development and growth opportunities + Company and team offsites in various cities across the United States + Collaborative workspace in the heart of Boston - a stone's throw from many central T stops (Downtown Crossing, Government Center, and Aquarium). Free snacks, beverages, and local organic fruit provided + Remote and in-person engagement opportunities, including happy hours, themed events, and competitions + Remote and in-person wellness programming to support team’s mental and physical wellbeing Learn more about our team in our Culture Deck. Here at Ellevation, we champion diversity, inclusion, equity, and belonging. We strive to build a team that reflects the diverse communities we serve. We are committed to creating an inclusive workplace that promotes and values a range of ideas and opinions. We believe in building a culture where productivity can flourish, one that is empathetic, respectful, and inclusive. We are proud to have been recognized in prior years as “Best Tech Workplace for Diversity” by the Timmy Awards for investing in training around inclusive behaviors, microaggressions, unconscious bias, and fostering a culture of continuous learning and feedback across the company. We are encouraged by our progress, but there’s more work to be done. Benefits – Benefits eligible employees (and qualifying dependents) are covered by medical, dental, vision, and basic life insurance. Employees can enroll in our company's 401(k) retirement plan and receive an employer match up to 50% on the first 7% of your contribution, with pre-tax and Roth options. Employees have access to flexible paid time off for vacations, sick and disability policy, additional 10 paid company holidays, 2 floating holidays and a winter office closure between Christmas and New Year's. In addition, we provide a generous parental leave benefit, back-up childcare or eldercare, and a variety of other perks to support the health and well-being of our employees. Additional Information: Ellevation operates under Curriculum Associates, LLC, an Equal Opportunity Employer. Curriculum Associates, LLC will not discriminate against any employee or applicant for employment because of race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. Curriculum Associates, LLC will grant employment, without regard to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. Such action shall include, but not be limited to, the following: employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff or termination, rates of pay or other forms of compensation. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.uscis.gov/e-verify. Information that you provide when applying for employment with Curriculum Associates, LLC may be subject to the California Privacy Rights Act. Click here for more information about our data-collection practices and your rights related to that data.

• Onboard and learn about Ellevation, and the work we do to improve outcomes for EL students. • Become familiar with our product offerings, and our customer landscape. • Understand the Partner Success Organization (PSO) approach and how we work within the PSO Department, as well as in close collaboration with the Revenue teams. • Learn the various tools and processes that Customer Success Managers use to facilitate new partner implementation and ongoing engagement. • Shadow Customer Success meetings/calls (i.e. Kickoff, Design, Planning, etc.), as well as online training on all of Ellevation’s products. • Take on your first new partner implementation(s) and begin managing your full caseload partners in Success. • Build relationships with the Account Managers you work closely with to learn more about your partners. • Continue to gain proficiency with the Ellevation product suite and deepen product knowledge. • Begin using the Partner Health Dashboards to better understand partner usage, engagement, satisfaction and other health metrics. • Support partners to understand and adopt new products/features as they are rolled out by sending emails suggesting webinars, links to RC articles, videos, working sessions, etc. • Grow your knowledge and skills as a Customer Success Manager and facilitate the implementation of Ellevation’s suite of products for multiple partners simultaneously. • Deepen your ability to analyze data to monitor partner health, and develop confidence in determining which mitigating saving actions and plays to apply for which partners in a timely manner. • Collaborate with other PSMs and other internal teams (Product Support, Professional Services, etc.) to continually refine our approach to engaging and supporting our district partners. • In collaboration with Account Management, engage with administrators in partner districts to conduct Account Review and Reflection Meetings to ensure districts are set up for expansions and renewals. • Maintain high levels of partner health, including data freshness, Platform usage, Strategies usage, and overall partner satisfaction, while also managing partner expectations. • Listen and learn from partners on current compliance and instructional challenges, and ideate on how the product can best meet district needs. • Act as a subject matter expert for our Product Education team as it relates to the development of Resource Center and Webinar content, and offer suggestions and ideas to improve our resources. • Surface learnings/observations/feedback from our district partners to Ellevation’s Product and Engineering Teams to help inform future product development efforts, and participate in dogfooding and other feedback exercises with the Product team.

Ideal candidate will be located in the Central Time Zone. If you are looking for an opportunity to positively impact school district English Language programs by developing relationships with district leaders and helping them optimize their use of Ellevation, we have a position for you! We are looking to add a proactive, innovative, and results-oriented Customer Success Manager who will serve as the main onboarding contact and act as a key relationship manager responsible for account health, ongoing adoption, and engagement with Ellevation. Working closely with our Account Management team, you will seek to understand district priorities and regularly monitor district health to ensure partners are set up for successful renewals and expansions. This role will include delivering services to our partner districts, focused on driving adoption and long-term engagement with the product. You will collaborate with our Customer Success and Product Education teams to better understand district needs and refine Ellevation’s onboarding approach to ensure active engagement with the platform and instructional products. Most importantly, you will help thousands of educators leverage a software solution that supports English Language Learners in achieving their highest aspirations. You will become an expert in our product and best practices, consulting with partners on how to effectively implement and maximize Ellevation in their districts. This role requires strong organizational and relationship management skills, a service-oriented mindset, and an entrepreneurial approach. We are looking for someone who thrives in a scaling organization, communicates effectively, and is proactive and self-driven. As a Customer Success Manager, you will build the skills necessary to maintain high levels of partner satisfaction and health, while serving as a trusted thought partner to school districts in maximizing their use of Ellevation’s compliance and instructional products. Within 1 month, you will: - Onboard and learn about Ellevation, and the work we do to improve outcomes for EL students. - Become familiar with our product offerings, and our customer landscape. - Understand the Partner Success Organization (PSO) approach and how we work within the PSO Department, as well as in close collaboration with theRevenue teams. - Learn the various tools and processes that Customer Success Managers use - to facilitate new partner implementation and ongoing engagement. - Shadow Customer Success meetings/calls (i.e. Kickoff, Design, Planning, - etc.), as well as online training on all of Ellevation’s products. Within 3 months, you will: - Take on your first new partner implementation(s) and begin managing your full caseload partners in Success; - Build relationships with the Account Managers you work closely with to learn more about your partners; - Continue to gain proficiency with the Ellevation product suite and deepen product knowledge; - Begin using the Partner Health Dashboards to better understand partner usage, engagement, satisfaction and other health metrics; - Support partners to understand and adopt new products/features as they are rolled out by sending emails suggesting webinars, links to RC articles, videos, working sessions, etc. Within 6 months, you will: - Grow your knowledge and skills as a Customer Success Manager and facilitate the implementation of Ellevation’s suite of products for multiple partners simultaneously; - Deepen your ability to analyze data to monitor partner health, and develop confidence in determining which mitigating saving actions and plays to apply for which partners in a timely manner; - Collaborate with other PSMs and other internal teams (Product Support, Professional Services, etc.) to continually refine our approach to engaging and supporting our district partners; - In collaboration with Account Management, engage with administrators in partner districts to conduct Account Review and Reflection Meetings to ensure districts are set up for expansions and renewals. Within 12 months, you will: - Maintain high levels of partner health, including data freshness, Platform usage, Strategies usage, and overall partner satisfaction, while also managing partner expectations. - Listen and learn from partners on current compliance and instructional challenges, and ideate on how the product can best meet district needs. - Act as a subject matter expert for our Product Education team as it relates to the development of Resource Center and Webinar content, and offer suggestions and ideas to improve our resources. - Surface learnings/observations/feedback from our district partners to Ellevation’s Product and Engineering Teams to help inform future product development efforts, and participate in dogfooding and other feedback exercises with the Product team. About you: - Must be located in the Central Time Zone - Strong preference for candidates with direct experience in Texas and a deep understanding of the Texas EL landscape (e.g., TELPAS, LPAC processes, and state compliance requirements) - Experience supporting or managing districts within the Central region strongly preferred - Ideally 3+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, Educational Administration, or another client-facing role - Strong leadership, analytical, and organizational skills - Outstanding verbal and written communication skills with audiences at all levels - Ability to guide and support users with varying levels of comfort with technology - Driven, self-motivated, and proactive with a “can-do” attitude - Experience and knowledge of the ELL landscape and instructional practices - Ability to produce results in a fast-paced, sometimes ambiguous environment - Strong project management skills and ability to break down complex challenges into actionable steps - Proven ability to identify value-based opportunities and advocate for partner needs - Passion for driving change in education - Willingness to travel to support onboarding and user gatherings as needed Are you passionate about growth and eager to learn? Do you possess a drive to excel and make a difference? Ellevation values diversity, creativity, and a hunger for new perspectives. While our job postings outline preferred qualifications, we believe that talent comes in various forms. If you're motivated, adaptable, and ready to contribute, we encourage you to apply. We welcome candidates from all backgrounds and experiences, recognizing that unique skills and fresh outlooks are invaluable assets to our team. Don't let a checklist of requirements deter you – take the leap, and let's explore the possibilities together! About Us: At Ellevation, we develop world-class software to help educators serve the fastest growing population of K-12 students: English Learners (ELs). Ellevation helps school districts transform their Multilingual Learner programs and ensure all students can achieve their highest aspirations. Our product suite includes a best-in-class data and instructional planning platform, resources to build teacher capacity, and student-facing programs to teach academic language. We are a fast-growing, mission-driven technology company partnering with over 1,500 school districts and more than 2 million current and former English Learners. Over the next five years, we plan to double the number of ELs we serve and drive measurable outcomes for students. Ellevation merged with Curriculum Associates in 2021 to accelerate impact for Multilingual Learners. Our company continues to operate independently and is well-capitalized to support our ambitious social and financial objectives. Why Ellevation? In addition to our great benefits and competitive salaries, here are some things that make us unique: + Mission-driven organization where team members are empowered to make a significant impact + Opportunities to join Employee Resource Groups and support building a culture of belonging + Professional development and growth opportunities + Company and team offsites in various cities across the United States + Collaborative workspace in the heart of Boston - a stone's throw from many central T stops (Downtown Crossing, Government Center, and Aquarium). Free snacks, beverages, and local organic fruit provided + Remote and in-person engagement opportunities, including happy hours, themed events, and competitions + Remote and in-person wellness programming to support team’s mental and physical wellbeing Learn more about our team in our Culture Deck. Here at Ellevation, we champion diversity, inclusion, equity, and belonging. We strive to build a team that reflects the diverse communities we serve. We are committed to creating an inclusive workplace that promotes and values a range of ideas and opinions. We believe in building a culture where productivity can flourish, one that is empathetic, respectful, and inclusive. We are proud to have been recognized in prior years as “Best Tech Workplace for Diversity” by the Timmy Awards for investing in training around inclusive behaviors, microaggressions, unconscious bias, and fostering a culture of continuous learning and feedback across the company. We are encouraged by our progress, but there’s more work to be done. Benefits – Benefits eligible employees (and qualifying dependents) are covered by medical, dental, vision, and basic life insurance. Employees can enroll in our company's 401(k) retirement plan and receive an employer match up to 50% on the first 7% of your contribution, with pre-tax and Roth options. Employees have access to flexible paid time off for vacations, sick and disability policy, additional 10 paid company holidays, 2 floating holidays and a winter office closure between Christmas and New Year's. In addition, we provide a generous parental leave benefit, back-up childcare or eldercare, and a variety of other perks to support the health and well-being of our employees. Additional Information: Ellevation operates under Curriculum Associates, LLC, an Equal Opportunity Employer. Curriculum Associates, LLC will not discriminate against any employee or applicant for employment because of race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. Curriculum Associates, LLC will grant employment, without regard to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. Such action shall include, but not be limited to, the following: employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff or termination, rates of pay or other forms of compensation. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.uscis.gov/e-verify. Information that you provide when applying for employment with Curriculum Associates, LLC may be subject to the California Privacy Rights Act. Click here for more information about our data-collection practices and your rights related to that data. #LI-REMOTE