• Provide Staff-level technical configuration and, in some cases, programming as required • Provide process, data and object modeling in a variety of application and database environments • Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications • Provide technical architecture leadership, analysis, design, development, and enhancement • Maintain Staff-level expertise and currency in industry leading contact center technologies • Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects • Develop costing proposals for projects, perform risk analysis, and manage change control • Provide business analysis, business area assessment, user needs analysis and business systems design for major projects • Conduct comprehensive cost/benefit analysis and prepare business cases for projects • Present a professional image in conduct, attitude and attire • Assist with the development of client information management standards and evaluation of technology trends • Contribute to business area assessment, user needs analysis and business systems design • Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects • Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team

Role Description BioRender is expanding with our new Graphing product and we need someone to own the launch experience end-to-end. As our first Implementation Specialist, you’ll be the dedicated expert ensuring every organization that adopts Graphing gets up and running quickly, confidently, and successfully. This is a high-impact, customer-facing role sitting within BioRender’s Customer Education team. You’ll design and deliver the onboarding programs, migration support, and training resources that make Graphing adoption frictionless while also scaling those programs across our full-serve customer base. This role is critical because: - Successful implementation is critical to long-term adoption and success. - You directly support positive renewal outcomes by setting customers up for success through successful activation and change management support. What You’ll Do: - Lead Graphing & New Product Launches - Own tiered post-sales launch support for new graphing accounts - including dedicated onboarding sessions, product guidance, and admin support. - Serve as the primary implementation point of contact for Graphing customers, from contract close through first meaningful activation. - Migration & Technical Onboarding - Lead migration support for customers transitioning from other graphing tools, ensuring a smooth and confidence-inspiring switch. - Set up and customize templates for new Graphing customers. - Build & Scale Onboarding Resources - Develop customized onboarding resources by user type, skill level, and product area (e.g., quick-start guides, training decks, video walkthroughs). - Create plug-and-play templates and setup assets that reduce time-to-value for every new Graphing user. - Scale effective onboarding across all accounts. - Optimize Internal Collaboration - Build standardized resources for CSMs to support effective onboarding like plug and play training decks and email templates. - Partner with CSMs to support effective Graphing launch onsites, where applicable. Qualifications - 3+ years in a customer-facing implementation, onboarding, solutions engineering, or technical CSM role at a SaaS company. - Experience with data analysis tools (Prism, R/ggplot, Python/matplotlib, SPSS, etc.) or a background in life sciences, biology, or a scientific discipline. - Proven track record of owning complex product launches or onboarding programs from design through delivery. - Strong ability to translate technical product features into clear, accessible training and documentation. - Excellent written and verbal communication — you can explain a complex concept clearly to a PhD researcher and a department admin. - Highly organized, self-directed, and comfortable operating in ambiguous, fast-moving environments. - Demonstrated empathy for the customer experience and a bias toward proactive, anticipatory support. Requirements - Bonus Points: - We love our users! Have experience using BioRender’s app. - Familiarity with Customer.io, Gainsight, Intercom, or similar CS/lifecycle platforms. - Experience building train-the-trainer programs or champion enablement models. - Comfort working cross-functionally with CSM’s, Product, Marketing, and Sales. Benefits - Mission-driven work: every customer you activate is a scientist who can now communicate their research more effectively. - High-ownership, high-impact role — you’re building something new, not inheriting a playbook. - Collaborative culture with strong CS leadership and cross-functional support. - Competitive compensation, benefits, and remote-first flexibility. - A product customers genuinely love — and a company on an extraordinary growth trajectory. Company Description BioRender is on a mission to accelerate the world’s ability to learn, discover, and communicate science. We build software for scientists — from academics to biotech enterprises — to create professional-grade scientific figures, presentations, and data visualizations. Trusted by over 2 million scientists across 200+ countries, BioRender is where the world’s best science gets communicated.

Role Description We are seeking a highly organized, data-driven, and client-focused Implementation Consultant to join our growing Customer Success team at AlphaSense. This role will manage the onboarding and rollout of our solutions for both new and existing enterprise clients, serving as the bridge between the pre-sale discussions and the onboarding experience for accounts. This role is foundational to our clients’ success and will be focused on executing large deployments, building processes that have scale in mind, and translating client needs into actionable implementation plans. Qualifications - At least 4+ years of experience as a client-facing Implementation Consultant or Professional Services Consultant in a B2B SaaS environment - Experience with change management best practices, ensuring a successful transition for client organizations after deployment - Strong sense of seeing a project through completion and managing tasks - Familiarity with project management tools (Linear, Jira, Asana, Rocketlane, etc.) and CRM software (Salesforce) for tracking deployments and client information - Proficient in Microsoft Excel/Google Sheets (pivot tables, complex formulas, data validation) - Interest in identifying operational inefficiencies and driving organizational change through the development of scalable processes and documentation - Excellent communication skills to persuade both senior client leadership and internal stakeholders to keep projects on track and mitigate risk Requirements - Own the entirety of the deployment phase, including the development of detailed project plans, defining critical milestones, and proactively mitigating risks to ensure a successful deployment - Serve as the main point of contact for deployment activities, leading regular project status meetings, aligning resources (e.g., Sales, Marketing, Product, etc), and communicating progress, risks, and deployment status - Act as a resource for analyzing implementation trends, potential bottlenecks, and translating data into clear, actionable insights for both internal teams and external stakeholders - Actively identify areas for improvement in our existing deployment methodologies, develop and document best practices and standardized playbooks, and implement scalable solutions to ensure a smoother, faster onboarding experience for all future clients - Develop a strong understanding of the product, the persona of customers, the reason for investment, and how this maps back to the customer lifecycle Benefits - Base Compensation Range: $100,000 — $125,000 USD - Performance-based bonus - Equity - A generous benefits program

• Lead customers through onboarding and implementation, from early discovery through to launch. • Build on early discovery carried out with our solution specialists, capturing functional requirements and existing processes, so customers experience a seamless transition into onboarding. • Configure systems to support customer needs, working calmly through complexity where required. • Support customers through change, recognising that new systems and processes can feel daunting. • Design and maintain clear, practical learning and implementation resources (guides, walkthroughs, solution definitions, SOPs). • Turn recurring customer questions and challenges into reusable documentation, learning collateral and system improvements. • Reduce reliance on live granular training by enabling customers to self-serve confidently, freeing up more time to focus on more complex areas of the implementation. • Continuously improve onboarding materials based on customer feedback, usage patterns, and evolving product capabilities. • Deliver tailored training sessions where they add the most value, focusing on outcomes, not just features. • Provide thoughtful support during critical moments, using good judgment to resolve, escalate, or enable as appropriate. • Work alongside the wider Customer Success Team to triage and respond to support requests, always aiming to empower customers rather than create dependency. • Work closely with internal teams, including business analysis, engineering and product, to surface trends, risks, and opportunities for improvement. • Translate customer experience into clear insights that help improve our products, processes, and learning materials. • Contribute to a calm, collaborative team culture that values ownership, clarity, and continuous improvement.