Role Description The Pharmacy Technician is an important colleague of ArchWell Health Pharmacy Team. Reporting to the Clinical Pharmacist, the Pharmacy Technician will be providing direct patient care and collaborating with other healthcare team members in a virtual environment to optimize the pharmaceutical care for our patients. This individual will conduct patient outreaches per existing protocols and assist patients with navigating the medication use aspects, including reviewing components of their plan benefits. An ideal candidate will have a deep understanding of Medicare Advantage prescription benefits, possess strong attention to detail, and be driven by a passion for providing quality care to seniors. Duties/Responsibilities - Conduct telephonic outreaches and answer incoming calls regarding member’s medication use, including but not limited to medication adherence, refill requests, and medication clarification. - Obtain member’s permission and place refill requests with pharmacies via phone or web systems. - Access medication adherence gap portals or lists and review member’s medical chart notes to determine appropriate action. - Review and process pharmacy refill requests, either via faxes, EMR routes, or direct incoming calls, per established protocol while meeting the expected turnaround time. - Collaborate with other pharmacy staff, providers, and their care teams as needed to resolve any issues or discrepancies related to medication use. - Ensure that all tasks are completed timely, documented accurately, and in accordance with regulations (including HIPAA) and organizational standards. - Attend staff meetings and provide input into current trends, process evaluation, and quality improvement. - Assist with other pharmacy departmental initiatives as they become available. - Additional duties, as assigned. Qualifications - Excellent customer service and communication skills, including telephone etiquette skills, active listening skills, and the ability to follow-through with patients or staff members. - Ability to work effectively and respectfully with colleagues and diverse populations including members, staff, providers, and family members. - High degree of emotional intelligence and integrity, resilient and focused work ethic, with adaptability to handle frequent changes with a positive attitude. - Self-starter with the ability to think creatively and work effectively. - Strong attention to detail and possessing good alpha/numeric data entry skills with minimal errors. - Intermediate proficiency in Microsoft Office Suite products including Word, Outlook, and Excel plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software. - Ability to travel on occasion for company meetings. Requirements - High school diploma or equivalent education (GED) required. - Registered Pharmacy Technician with a state board of pharmacy. - A minimum of 2 years of experience in operational pharmacy benefits (health plan or PBM), clinic setting, high volume call center, or retail pharmacy. - eClinicalWorks or similar EMR experience. - Experience working with geriatric patients or a medication adherence program is a plus. - Bilingual in English/Spanish highly desired. Company Description ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

• Determines the suitability of individual patients for home care • Collects and organizes all patient-specific information needed to determine the suitability of patients for home care • Assesses patients' suitability for home care in accordance with Option Care policies • Designs, recommends, monitors and evaluates patient-specific pharmacy care plans for the pharmacotherapy of home care patients • Provides medication-use education to Option Care staff, other professionals, home care patients and/or their caregivers • Participates in the process for assessing, managing, and reporting medication-related incidents and equipment error and/or failures • Maintains confidentiality of patient and proprietary information

• Serve as a pharmacy domain expert in enterprise sales meetings, supporting complex deals with large health systems and pharmacy organizations. • Lead or support conversations focused on 340B operations and/or intake and prior authorization workflow. • Provide value and partnership with pharmacy executives by speaking fluently about operational realities, regulatory considerations, and workflow pain points. • Collaborate with Sales to shape deal strategy, respond to detailed pharmacy-specific questions, and support late-stage deal acceleration. • Partner with our SVP Pharmacy on strategy and prioritization of new offerings and solutions

• Complete remote order entry, order verification, and drug verification. • Provide patient counseling when needed. • Navigate multiple pharmacy information systems (PIS). • Provide drug information and therapeutic guidance to providers. • Assess medication appropriateness, dosing (including renal/hepatic adjustments), interactions, and compatibilities. • Support specialized populations such as pediatrics, geriatrics, pregnant/nursing patients, and those with renal/hepatic impairment. • Maintain knowledge of IV therapies, cardiac/narcotic drips, IV antibiotics, and more. • Document interventions and clinical actions accurately and promptly. • Communicate effectively with physicians, nurses, and patients. • Ensure compliance with HIPAA, pharmacy laws, and client policies. • Work across VPNs, automation systems, and multiple PIS platforms. • Use applications such as Google Suite/Microsoft Office and Snagit. • Maintain required licenses, credentials, and system access. • Participate in ongoing training (clinical, PIS, and policy updates). • Meet productivity and quality standards.