• Act as a subject matter expert in assigned task(s) and/or functions • Providing an exceptional customer service experience each day in a phone-based environment • Enter a high volume of data; processing prescription information with speed and accuracy • Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers • Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks • Requiring outbound calls to patients • Working through current case queues to problem-solve for patient care issues • Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf • Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare • Maintaining patient records with strong attention to detail and confidentiality • Accurate retrieval of all prescription information and verifying through doctor calls • Placing welcome calls to newly onboarded patients and establish a trusted point of contact • Placing outbound calls to patients to create, maintain or update their medication profiles • Serve as backup support for times of higher patient call volume • Effectively assist with patient questions over the phone • Performing in a high volume, fast-paced environment to support ExactCare’s nationwide patient base • Embody AnewHealth’s Core Values in all communications and interactions • Other duties as assigned

• The Pharmacy Technician Lead serves as the subject matter expert of their designated pharmacy team. • They will work alongside the Pharmacy Supervisors and Managers to drive and support department efficiencies. • In this role, the expectation is to lead by example and support company and department goals as well as demonstrate their ability to drive results and achieve a consistent standard of work from the team. • High level of contribution in front line, day to day work as assigned by leadership • Provide training on department tasks to new hires, cross trainees and existing team members requiring additional support • Help coordinate the completion of cross training through communication and scheduling with designated trainees • Provide a high level of subject matter expertise to the department in supporting continuous improvement projects including training guides and SOP development • Support leadership in diagnosing and improving performance of team members • Embody AnewHealth’s Core Values in all communications and interactions.

• The Pharmacy Technician Lead serves as the subject matter expert of their designated pharmacy team. • They will work alongside the Pharmacy Supervisors and Managers to drive and support department efficiencies. • In this role, the expectation is to lead by example and support company and department goals as well as demonstrate their ability to drive results and achieve a consistent standard of work from the team. • High level of contribution in front line, day to day work as assigned by leadership. • Provide training on department tasks to new hires, cross trainees and existing team members requiring additional support. • Help coordinate the completion of cross training through communication and scheduling with designated trainees. • Provide a high level of subject matter expertise to the department in supporting continuous improvement projects including training guides and SOP development. • Support leadership in diagnosing and improving performance of team members. • Embody AnewHealth’s Core Values in all communications and interactions. • Other duties as assigned.

Evaluate pharmacotherapy for high-risk patients, collaborate with healthcare professionals to optimize care, execute clinical protocols, and engage in quality improvement initiatives to enhance medication safety and efficacy.