• Conduct a structured assessment of the T&S knowledge landscape • Build the structural foundation of the knowledge system • Design and implement the frameworks that make the knowledge base coherent across teams • Maintain a dependency map of T&S knowledge • Develop and run structured methods for extracting undocumented knowledge from experienced team members • Maintain active signals from the frontline back to documentation owners • Maintain the knowledge base as a living system through scheduled content reviews • Serve as the connective layer between T&S functions • Define and track metrics that surface whether the knowledge program is working

• Own end-to-end administration of leave of absence programs globally • Serve as the primary point of contact for employees and managers navigating leaves • Manage the workplace accommodations process, partnering with HR Business Partners and Legal • Monitor regulatory changes affecting leave entitlements globally • Partner with Payroll, Benefits, and HR Ops to ensure leave pay calculations, benefit continuations, and system updates are handled accurately • Identify gaps in existing leave and accommodations infrastructure

• Build and manage staff schedules while monitoring real-time service levels and queue performance. • Make intra-day staffing adjustments and coordinate coverage for call-offs, PTO, and operational needs. • Develop staffing forecasts and workload projections to support daily operations and long-term planning. • Analyze workforce data and trends to improve efficiency and support budgeting, projects, and special initiatives. • Maintain workforce schedules, calendars, and staffing systems while coordinating trainings and non-contact activities. • Create and distribute workforce reports and provide guidance to leaders and staff on WFM processes and schedules. • Troubleshoot workforce management and scheduling system issues while partnering with leadership and vendors on resolutions. • Support a collaborative, mission-driven environment through effective communication, confidentiality, and special project support.

• Maintain individual provider files to include up to date information needed to complete the required governmental and commercial payer credentialing applications. • Maintain accurate provider profiles on CAQH, NPPES and any other applicable profiles • Complete credentialing applications to add current and new providers to commercial, Medicaid, and Medicare payers • Work closely with current and onboarding providers to obtain all necessary information to complete the credentialing and enrollment process • Audit provider information in various systems • Follow up with payers as it relates to credentialing, enrollment, and demographic updates • Research payer processes as it relates to credentialing, enrollment, and demographic updates • Assist in identifying and resolving any denials or authorization issues related to provider credentialing