Expressable

Role Description We are seeking a Patient Access Manager who will lead and scale the Patient Access function to ensure timely, accurate, and patient-centered access to care. This role provides strategic and operational leadership over patient access workflows including: - Insurance verification - Prior authorization - Scheduling readiness - Support and front-end revenue integrity The Patient Access Manager is responsible for overseeing a team of Patient Access Specialists that support patients across the entire journey from online enrollment to initial evaluation to recurring sessions and ongoing support. The role ensures individual and team metrics are consistently met and that Expressable’s client-facing non-clinical team members are successfully supporting patients through their entire care experience. What You Would Be Doing at Expressable: - Lead and manage the day-to-day operations of the Patient Access team/call center, ensuring timely, accurate completion of: - Insurance verification - Authorization - Support - Onboarding - Financial clearance workflows - Monitor team performance against SLAs, quality standards, and productivity targets, including: - Authorization turnaround time - Verification accuracy - Conversion readiness - Cancel rates - Client satisfaction - Financial clearance timelines - Develop, analyze, and communicate daily, weekly, and monthly performance reports; translate data trends into actionable improvement plans. - Serve as an escalation point for complex patient access issues. - Ensure consistent application of standardized workflows, documentation practices, and compliance requirements (HIPAA, PCI, payer rules). - Partner cross-functionally with all teams to resolve access-related barriers. - Identify recurring issues or inefficiencies in patient access workflows. - Provide structured onboarding, daily operational guidance, and ongoing skill development for Patient Access staff. - Maintain appropriate staffing coverage and workload balance. - Contribute operational insights, metrics, and frontline feedback to leadership. Qualifications - Bachelor’s degree in healthcare administration, business, or a related field or equivalent combination of education and experience. - More than 5 years of experience in patient access, healthcare operations, revenue cycle, or related healthcare administrative functions. - More than 3 years of people management experience, including direct supervision of frontline staff. - Demonstrated success managing teams in high-volume, metrics-driven healthcare call center environments. - Experience overseeing insurance verification, prior authorization, and front-end revenue workflows. - Experience in telehealth, multi-state healthcare, or remote operations strongly preferred. Requirements - Strong proficiency with EHR/CRM systems, payer portals, and workflow management tools. - Comfort analyzing operational metrics, dashboards, and performance trends. - Working knowledge of insurance concepts, authorization requirements, billing workflows, and payer rules. - Strong written and verbal communication skills. - Ability to balance operational detail with strategic perspective. Benefits - Exceptional paid time off policies that encourage and support life balance, including a winter break. - 401k matching to ensure our staff have what they need to enjoy their retirement. - Health insurance options that ensure well-being for the whole person and their family. - Company paid life, short-term disability, and long-term disability coverage. - Remote work environment that strives for connectivity through professional collaboration and personal connections.

• Respond to patient inquiries related to billing, insurance claims, payments, and statements via phone, email, and chat • Assist patients in understanding charges, EOBs, coverage, deductibles, co-pays, and payment plans • Collect and process patient payments accurately and securely • Collaborate with insurance verification and revenue cycle teams to resolve denied or delayed claims • Educate patients on financial policies, insurance processes, and available support options • Document all interactions in CRM/EHR systems with precision and compliance (HIPAA, PCI, etc.) • Identify patterns in billing issues and suggest process improvements to reduce patient friction

• Conduct occupational therapy sessions and evaluations for a diverse pediatric population. • Diagnose and develop care plans that address developmental needs, including fine motor, gross motor, sensory processing, and activities of daily living (ADLs). • Educate and empower caregivers on adaptive strategies, home programs, and the use of therapeutic tools to support carryover and long-term outcomes. • Monitor progress, adapt interventions, and ensure safe, effective care in the home environment. • Complete all documentation in accordance with Expressable’s quality and timeliness standards. • Fulfill all required training, licensing/credentialing tasks, and internal communications in a timely manner.

Role Description The Patient Access Specialist provides advanced support across the client journey by independently resolving moderately complex insurance, authorization, billing, and care-readiness issues. This role serves as a knowledgeable resource for escalations, ensures accuracy across workflows that impact client outcomes, and partners closely with internal teams to prevent delays in care. The Specialist also contributes to process improvement, supports onboarding of new team members, and models high-quality standards in documentation, communication, and compliance. What You Would Be Doing at Expressable - Deliver an outstanding, responsive customer experience by supporting patient, family, referral source, and insurance inquiries across phone, email, text, and chat. - Manage high-complexity insurance workflows, including secondary coverage, nuanced benefit structures, and multi-step authorization requirements. - Manage inbound support requests and conduct proactive outreach to collect required documentation, close gaps in care, resolve concerns, schedule client appointments, and improve overall client outcomes. - Verify insurance benefits with accuracy, determine coverage/benefit limits, and ensure timely financial clearance prior to services. - Prepare, submit, and track prior authorizations using appropriate systems; communicate authorization status, issues, and requirements to clinicians, clients, and internal teams. - Support billing and financial inquiries by explaining charges, EOBs, deductibles, copays, payment plans, and financial policies; collect and process payments securely. - Partner closely with clinical, scheduling, and operations teams to ensure accurate treatment plan alignment, session readiness, and continuity of care. - Respond to internal inquiries about the status of in-process cases in a timely manner. - Partner with the Revenue Integrity and Payer Compliance teams to resolve front-end rejections and registration related denials which includes collecting and updating patient billing information to ensure accurate submission/resubmission of claims. - Maintain exemplary documentation quality in CRM/EHR systems, ensuring compliance with HIPAA, PCI, payer rules, and internal policies. - Identify recurring issues or inefficiencies and recommend updates to workflows, job aids, or scripts; support pilots and process-improvement initiatives. - Assist with onboarding and training of new team members by modeling strong communication, documentation, and case management practices. - Manage an independent caseload, consistently meeting SLAs, quality standards, and follow-through expectations across all assigned work. Qualifications - High school diploma or GED required. - Associate’s degree or coursework in healthcare administration, business, or a related field preferred. - 2–3+ years of experience in healthcare operations, patient access, insurance verification, prior authorization, medical billing, or revenue cycle support. - Demonstrated success meeting SLAs and quality metrics in a high-volume environment. - Experience resolving moderately complex payer issues, denied claims, or multi-step client cases. - Prior experience in telehealth or multi-state healthcare environments preferred. - Prior experience working in a fast-paced environment with measurable performance metrics (e.g., SLAs, quality standards). Requirements - Proficiency with EHR/CRM systems and payer portals; ability to navigate multiple systems simultaneously. - Strong data-entry accuracy and documentation discipline. - Working knowledge of insurance terminology (EOBs, COB, medical necessity, visit limits, tiered benefits, etc.). - Ability to recognize workflow issues and recommend improvements. - Strong written and verbal communication skills for both client-facing and internal collaboration. Core Competencies - Advanced Problem-Solving & Case Resolution: Independently resolves moderately complex insurance, billing or care-readiness issues using analytical thinking and informed judgement. Anticipates obstacles and proactively coordinates next steps. - Workflow Ownership & Accountability: Manages a personal caseload with minimal supervision, prioritizing effectively in a fast-paced environment. Ensures accuracy and timeliness in high-volume documentation and operational tasks. - Cross-Functional Collaboration: Works closely with Clinical, Operations and Revenue Cycle staff to address barriers and prevent delays. Influences process improvements through observed trends and consistent communication. - Client Experience Leadership: Models exceptional service and communication standards, including navigating difficult or sensitive conversations with confidence. Provides informal coaching and support to peers. - Compliance & Accuracy Mastery: Demonstrates consistent accuracy in documentation and internal controls, ensuring adherence to HIPAA, PCI and payer requirements. Recognizes and escalates compliance risks early. Benefits - Exceptional paid time off policies that encourage and support life balance, including a winter break. - 401k matching to ensure our staff have what they need to enjoy their retirement. - Health insurance options that ensure well being for the whole person and their family. - Company paid life, short-term disability, and long-term disability coverage. - Remote work environment that strives for connectivity through professional collaboration and personal connections.

• Lead the end-to-end transition off our current PEO, including payroll integration and benefits enrollment • Implement and administer our core HR tech stack in partnership with our HRIS Lead: HRIS, benefits administration platform, and supporting tools • Build and own our employee handbook, HR policy library, and compliance documentation, keeping them current as we scale • Design and document repeatable people ops processes across the employee lifecycle • Serve as the primary point of contact for all leave requests — FMLA, state-specific programs, military leave, and personal leave • Manage the full leave lifecycle: intake, eligibility determination, documentation, payroll coordination, and return-to-work • Administer the ADA interactive process, coordinating reasonable accommodation requests and maintaining compliant documentation • Monitor federal and multi-state leave and accommodation regulations; proactively flag and address compliance gaps • Administer benefits programs day-to-day, including open enrollment, qualifying life events, and vendor management • Partner with brokers and carriers to ensure accurate, timely administration and a smooth employee experience • Support compensation processes including offer benchmarking, annual review cycles, and comp data integrity in the HRIS • Serve as the go-to resource for employee questions on benefits, pay, and total rewards • Maintain accurate, audit-ready employee records and ensure compliance with federal and multi-state recordkeeping requirements • Own people reporting and HR metrics — headcount, attrition, leave utilization, time-to-fill — and deliver regular insights to leadership • Partner with the Payroll Manager to administer I-9 compliance, EEO-1 reporting, and other regulatory filings • Support internal audits and partner with Legal on employment compliance matters as needed • Build trusted relationships with managers and team leads, providing proactive guidance on people processes, policies, and programs • Identify friction in the employee experience and drive operational improvements • Champion consistency and equity in how people programs are delivered across the organization

Job Title: Healthcare Revenue Integrity Specialist Status: Full-Time Non-Exempt Direct Hire Location: Remote (anywhere in the United States) Target Pay Rate: $25.00-$29.00 per hour We’re a fast-growing, fully remote healthcare organization on a mission to improve access to care—and we know our people make that possible. As we expand, we are adding a new role to our leadership team. We are seeking a Healthcare Revenue Integrity Specialist who will be responsible for reviewing daily payment batches, reconciling them against bank deposits, validating payer and claim accuracy, and supporting month-end close activities. The position ensures compliant documentation, supports audit readiness, and identifies opportunities to improve payment integrity and revenue cycle accuracy. ** NOTE: Preference given to any candidates that have their Certifications in Medical Billing & Coding. ** About Expressable Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential. The Healthcare Revenue Integrity Specialist is responsible for reviewing daily payment batches, reconciling them against bank deposits, validating payer and claim accuracy, and supporting month-end close activities. The position ensures compliant documentation, supports audit readiness, and identifies opportunities to improve payment integrity and revenue cycle accuracy. WORK AUTHORIZATION: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time. What You Would Be Doing at Expressable - Reconcile daily payment batches in Candid against bank deposits, resolving unapplied or unmatched items. - Audit claim and payment data for accuracy, proper denial status, and correct payer assignment. - Validate reimbursement amounts against contracted fee schedules and expected payments. - Monitor deposit aging, adjustment codes, and denial patterns; escalate discrepancies or unusual trends. - Maintain accurate reconciliation documentation and ensure audit readiness. - Prepare and share denial feedback and reconciliation summaries to support process improvements. - Verify reconciliations and reports for month-end close and financial accuracy. - Assist with payment integrity projects, such as underpayment reviews and payer audits. - Collaborate with Billing, Quality, and Compliance to refine processes and enhance revenue accuracy. - Present reconciliation findings and payer insights in revenue review meetings. What You Bring to Expressable - Education/Experience: Associate’s or bachelor’s degree in accounting, finance, healthcare administration, or related field preferred. - Experience: 2–3 years of experience in payment reconciliation, healthcare billing, or revenue cycle operations. - Technical Skills: Proficiency with EHR/RCM platforms (e.g., Candid, Availity, Waystar), Excel/Google Sheets, and payment posting systems. - Analytical Skills: Strong attention to numerical accuracy, ability to interpret payer remittance advice, and comfort with variance analysis. - Regulatory Knowledge: Understanding of HIPAA, PCI, and healthcare payer requirements. - Preferred: Experience in multi-state telehealth or large outpatient provider environment. Any Medical Billing/ Coding Certifications. Any Payment Posting experience is highly desired. KEY COMPETENCIES In addition to the competencies associated with our core values of empowerment, integrity, innovation, collaboration, and diversity, the Financial Clearance Coordinator should possess the following key competencies. - Analytical Accuracy – Demonstrates high attention to detail in reconciling complex financial data and identifying discrepancies. - Problem Solving & Initiative – Investigates root causes and recommends proactive resolutions to prevent recurring issues. - Accountability & Organization – Manages daily workflows and meets reconciliation deadlines with minimal oversight. - Collaboration & Communication – Works effectively with finance, billing, and compliance teams to ensure transparency and resolution. - Integrity & Compliance – Maintains confidentiality and upholds strict adherence to internal controls and regulatory standards. Physical Requirements and Work Environment This is a sedentary, remote position that primarily involves working at a computer or tablet for telecommunications and documentation. The role requires the ability to remain seated for extended periods, operate standard office equipment, communicate effectively via video and audio platforms, and review electronic information. Occasional light lifting of up to 10 pounds may be necessary. Work is performed in a home office environment with minimal exposure to environmental hazards. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Why Join Us? - Exceptional paid time off policies that encourage and support life balance, including a winter break. - 401k matching to ensure our staff have what they need to enjoy their retirement - Health insurance options that ensure well being for the whole person and their family - Company paid life, short-term disability, and long-term disability coverage - Remote work environment that strives for connectivity through professional collaboration and personal connections NOTE Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. More about Expressable Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone - clients, caregivers, speech-language pathologists, and team members - can achieve their highest potential. We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transforming therapy happens through the steady and iterative problem solving of an interdisciplinary team. Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that represents a broad tapestry of backgrounds, perspectives, and skills. Expressable is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Expressable will take the steps to ensure people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at hr@expressable.io. E-Verify Federal law requires all employers to verify the identity and employment eligibility of all person hired to work in the United States. Expressable participates in E-Verify. E-Verify Participation Poster E-Verify Right to Work Poster

Job Title: Medical Billing Resolution Specialist Status: Full-Time Non-Exempt Direct Hire Location: Remote (must be able to work Pacific Time Zone/PST Hours 8am-5pm PST) Target Pay Rate: $23.00-$26.00 per hour We’re a fast-growing, fully remote healthcare organization on a mission to improve access to care—and we know our people make that possible. As we expand, we are adding a new role to our leadership team. We are seeking a Medical Billing Resolution Specialist who will be responsible for end-to-end claim resolution to ensure timely, accurate reimbursement and a clear, professional client billing experience. ** NOTE: Must be able to work Pacific Time Zone/PST Hours of 8am-5pm PST ** About Expressable Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential. The Medical Billing Resolution Specialist owns end-to-end claim resolution to ensure timely, accurate reimbursement and a clear, professional client billing experience. This role resolves denied, rejected, and held claims; supports medical necessity and authorization reviews; partners cross-functionally to prevent recurring issues; supports client invoicing during accounts receivable review; and engages directly with clients on escalated billing questions or concerns. WORK AUTHORIZATION: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time. What You Would Be Doing at Expressable - Own the end-to-end resolution of rejected, denied, and held claims, including medical necessity, eligibility, authorization, and coding-related issues, through final payment or closure. - Research, correct, refile, and appeal denied claims, ensuring appropriate clinical documentation and medical necessity support. - Perform medical necessity reviews for continued services, partnering with clinical teams to validate documentation and payer criteria. - Research payer medical policies, coverage determinations, and contract terms; communicate with insurance plans as needed. - Maintain accountability for assigned claim inventories, including documentation, tracking, and system updates in billing platforms, EHR, and CRM tools. - Identify denial trends and root causes and recommend process or documentation improvements to prevent future issues. - Manage invoicing, accounts receivable, client payments, and balance reconciliation, including applicable discounts. - Serve as a client-facing resource for billing and insurance inquiries, resolving issues related to benefits, claim status, invoices, and payments. - Collaborate with internal teams and external revenue cycle partners to support coordinated claim research and appeals. - Escalate complex or high-risk issues appropriately while ensuring compliance with HIPAA, payer, and company requirements. What You Bring to Expressable - High school diploma or equivalent required. - Associate degree or coursework in healthcare administration, medical billing, health information management, or a related field preferred. - 2–4 years of experience in medical billing, revenue cycle, or claims resolution in a healthcare setting. - Demonstrated experience resolving denied, rejected, or held claims, including eligibility, authorization, coding, and medical necessity denials. - Experience reviewing payer medical policies and working directly with insurance plans on claim status, appeals, and reimbursement issues. - Prior responsibility for accounts receivable follow-up, invoicing, and patient/client billing support. - Experience collaborating with clinical or utilization management teams preferred. - Working knowledge of medical billing and reimbursement processes, including claim submission, denial management, and appeals. - Proficiency with ICD-10 coding validation and basic understanding of medical necessity requirements. - Experience using electronic health records (EHR), billing systems, and CRM or ticketing tools. - Strong documentation and data entry skills with attention to accuracy and audit readiness. - Proficiency with Microsoft Excel and/or Google Sheets for tracking, reconciliation, and reporting. KEY COMPETENCIES In addition to the competencies associated with our core values of empowerment, integrity, innovation, collaboration, and diversity, the Financial Clearance Coordinator should possess the following key competencies. - Claims Resolution & Follow-Through – Takes ownership of issues through final resolution, manages competing priorities, and ensures timely outcomes. - Medical Necessity & Payer Policy Acumen – Interprets payer policies, coverage criteria, and documentation requirements to support reimbursement and continued services. - Analytical Problem Solving – Investigates denials, identifies root causes, and applies structured thinking to resolve complex billing issues. - Attention to Detail & Compliance Orientation – Maintains high standards for accuracy, documentation, and adherence to HIPAA, payer, and internal requirements. - Client & Payer Communication – Communicates clearly and professionally with clients, payers, and internal stakeholders to resolve issues and set expectations. - Continuous Improvement Mindset – Identifies trends, recommends process improvements, and contributes to reducing future denials and rework. Physical Requirements and Work Environment This is a sedentary, remote position that primarily involves working at a computer or tablet for telecommunications and documentation. The role requires the ability to remain seated for extended periods, operate standard office equipment, communicate effectively via video and audio platforms, and review electronic information. Occasional light lifting of up to 10 pounds may be necessary. Work is performed in a home office environment with minimal exposure to environmental hazards. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Why Join Us? - Exceptional paid time off policies that encourage and support life balance, including a winter break. - 401k matching to ensure our staff have what they need to enjoy their retirement - Health insurance options that ensure well being for the whole person and their family - Company paid life, short-term disability, and long-term disability coverage - Remote work environment that strives for connectivity through professional collaboration and personal connections NOTE Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. More about Expressable Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone - clients, caregivers, speech-language pathologists, and team members - can achieve their highest potential. We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transforming therapy happens through the steady and iterative problem solving of an interdisciplinary team. Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that represents a broad tapestry of backgrounds, perspectives, and skills. Expressable is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Expressable will take the steps to ensure people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at hr@expressable.io. E-Verify Federal law requires all employers to verify the identity and employment eligibility of all person hired to work in the United States. Expressable participates in E-Verify. E-Verify Participation Poster E-Verify Right to Work Poster

This role is 100% remote. It is required to hold a state license in NJ (or be open to obtaining that license). Compensation: This is a non-exempt, W2 hourly position. While annual compensation can vary based on the total number of hours an SLP desires to work, our clinical rates range from $40-$54 per hour. The clinical rate compensates for both direct care and indirect documentation. Clinicians who commit to designated high-demand hours (weekday evenings after 5pm and/or weekend daytime hours) are eligible for a sign-on bonus of $150 per eligible hour of availability, paid in two installments at 3 and 6 months of employment. Total bonus amount varies based on availability. Availability: SLPs have the flexibility to design a schedule that fits their needs; however, all schedules must include availability after 9:00am Saturday and Sunday. A minimum of 7 hours of total availability per week is required. About Expressable At Expressable, our mission is to expand access to family-led online speech therapy, empowering caregivers to be active participants in their loved one’s communication journey. Certified by The Joint Commission and backed by 3,000+ 5-star reviews, Expressable is redefining how speech therapy is delivered. Our secure telehealth platform and clinician-built AI assistant, Scout, streamline documentation and administrative tasks—allowing SLPs to spend more meaningful time connecting with clients and delivering high-quality care. We know that exceptional care starts with exceptional clinicians—and we’re committed to creating an unmatched experience for our remote speech-language pathologists (SLPs) nationwide. Responsibilities • Provide remote speech therapy sessions and evaluations for a diverse pediatric population • Diagnose and develop care plans using Expressable’s custom technology platform and clinical tools • Deliver care focused on measurable outcomes, caregiver education, and engagement • Complete all documentation accurately and on time in accordance with quality standards • Maintain active participation in required trainings, communications, and compliance tasks • Provide coverage for PTO and sick leave to ensure care continuity Required Qualifications: • ASHA Certification / Certificate of Clinical Competence (CCC-SLP) and individual NPI number • NJ state license (or willingness to obtain prior to start date) • Reliable internet connection and comfort with teletherapy platforms • Minimum 1 year of post-CF experience in pediatric settings •Experience conducting assessments • Strong computer literacy and ability to learn new systems independently • Familiarity with insurance-based or Medicaid populations Preferred Qualifications: • Experience in teletherapy or remote clinical care environments • Experience with adult clinical care and assessments • Bilingual or multilingual skills (Spanish or other languages) Benefits and Perks: •Benefits such as health, dental and vision insurance options for employees and families if qualified • 401(k) with employer match • Company-provided hardware for clinical care • Paid subscriptions for Super Duper, plus free in-house ASHA-approved CEUs • Dedicated support teams to minimize administrative burden • Clinician-built telehealth platform with our proprietary AI assistant, Scout, streamlining documentation and administrative tasks • Access to an active therapist community of 200+ SLPs nationwide • Monthly Grand Rounds and specialty clinical groups More About Expressable Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that reflects a broad range of backgrounds and perspectives. We ensure full inclusion for all qualified individuals, including those with disabilities. If you require a reasonable accommodation during the application process or to perform the essential functions of this position, please contact hr@expressable.io. Expressable participates in E-Verify to confirm employment eligibility for all hires. Please note, we also thoughtfully incorporate AI tools within our recruitment process to enhance efficiency and consistency; however, all applications and hiring decisions are reviewed and made by people. #LI-CB1

Role Description This role is 100% remote. It is required to hold a state license in NJ (or be open to obtaining that license). Compensation: - This is a non-exempt, W2 hourly position. - Annual compensation can vary based on the total number of hours an SLP desires to work; clinical rates range from $40-$54 per hour. - The clinical rate compensates for both direct care and indirect documentation. - Clinicians who commit to designated high-demand hours (weekday evenings after 5pm and/or weekend daytime hours) are eligible for a sign-on bonus of $150 per eligible hour of availability, paid in two installments at 3 and 6 months of employment. - Total bonus amount varies based on availability. Availability: - SLPs have the flexibility to design a schedule that fits their needs; however, all schedules must include availability after 3:30 p.m. on weekdays and/or on weekends. - A minimum of 7 hours of total availability per week is required. Responsibilities - Provide remote speech therapy sessions and evaluations for a diverse pediatric population. - Diagnose and develop care plans using Expressable’s custom technology platform and clinical tools. - Deliver care focused on measurable outcomes, caregiver education, and engagement. - Complete all documentation accurately and on time in accordance with quality standards. - Maintain active participation in required trainings, communications, and compliance tasks. - Provide coverage for PTO and sick leave to ensure care continuity. Qualifications - ASHA Certification / Certificate of Clinical Competence (CCC-SLP) and individual NPI number. - NJ state license (or willingness to obtain prior to start date). - Reliable internet connection and comfort with teletherapy platforms. - Minimum 1 year of post-CF experience in pediatric settings. - Experience conducting assessments. - Strong computer literacy and ability to learn new systems independently. - Familiarity with insurance-based or Medicaid populations. Preferred Qualifications - Experience in teletherapy or remote clinical care environments. - Experience with adult clinical care and assessments. - Bilingual or multilingual skills (Spanish or other languages). Benefits - Benefits such as health, dental and vision insurance options for employees and families if qualified. - 401(k) with employer match. - Company-provided hardware for clinical care. - Paid subscriptions for Super Duper, plus free in-house ASHA-approved CEUs. - Dedicated support teams to minimize administrative burden. - Clinician-built telehealth platform with our proprietary AI assistant, Scout, streamlining documentation and administrative tasks. - Access to an active therapist community of 200+ SLPs nationwide. - Monthly Grand Rounds and specialty clinical groups. Company Description At Expressable, our mission is to expand access to family-led online speech therapy, empowering caregivers to be active participants in their loved one’s communication journey. Certified by The Joint Commission and backed by 3,000+ 5-star reviews, Expressable is redefining how speech therapy is delivered. We know that exceptional care starts with exceptional clinicians—and we’re committed to creating an unmatched experience for our remote speech-language pathologists (SLPs) nationwide.

This role is 100% remote. It is required to reside and hold a state license in TX or GA. Availability: This position requires at least 40 hours of availability, and all scheduling options include some afternoon and evening availability to best support client needs. About Expressable At Expressable, our mission is to expand access to family-led online occupational therapy, empowering caregivers to be active participants in their loved one’s journey. Certified by The Joint Commission and backed by 3,000+ 5-star reviews, Expressable is redefining how occupational therapy is delivered. Our secure telehealth platform and clinician-built AI assistant, Scout, streamline documentation and administrative tasks—allowing OTs to spend more meaningful time connecting with clients and delivering high-quality care. We know that exceptional care starts with exceptional clinicians—and we’re committed to creating an unmatched experience for our remote therapists nationwide. About the Role: The Clinical Supervisor role is a full time, exempt position and serves as a first-line clinical and operational leader for a team of treating Occupational Therapists. They provide day-to-day coaching, support, and supervision to ensure quality of care, therapist success, and client satisfaction. This role is also inclusive of oversight of clinical quality, and active involvement in performance improvement, client satisfaction, and strategic cross-functional initiatives. Clinical Supervisors are directly accountable for monitoring, managing, and driving key performance indicators (KPIs) to ensure team success and alignment with organizational goals. This role is also accountable for direct treatment commiserate with the needs of the organization, including recurring treatment, evaluation, and PTO coverage. This position is highly dedicated to increasing and maintaining clinical excellence, while prioritizing bidirectional communication to ensure organizational priorities are successfully implemented. Responsibilities Supervisor Duties (35%): OT Management: - Manage a team of OTs through regular one-on-one meetings focused on clinical coaching, skill refinement, mentorship, and career development. - Ensure the OT team is confident and effective in navigating Expressable tools (Cue, Slack, Reach, Guru, etc.) and identify areas for improvement or training. - Ensure team’s timely completion of Expressable internal/external training and compliance. - Serve as a guide for navigating the knowledge-base for his or her team of OTs on Expressable’s policies, procedures and best practices. - Manage and resolve clinical escalations in partnership with other organizational leaders as needed. - Effectively communicate organizational information, ensuring comprehension and transmission of key messages for OT awareness and action. - Host monthly team meetings to facilitate engagement and collaboration among OT base, with an emphasis on clinical excellence and the implementation of Expressable’s model of client care. - Foster a positive and supportive environment by building strong relationships with treating OTs, and promoting a culture of collaboration, growth, and bidirectional feedback Performance and KPI Ownership - Own and track key performance indicators (KPIs) for assigned team members, including OT efficiency, quality of care, documentation compliance, and client satisfaction/engagement - Analyze trends at the individual level to identify performance strengths and areas for improvement, collaborating with leadership based on data insights - Identify and implement data-driven performance intervention, inclusive of standards goals, intervention plans, and counseling records Communication and Team Engagement - SServe as the primary contact for OTs on change communication, and encouraging productive feedback and improvement opportunities while simultaneously ensuring effective information comprehension and transmission. - Engage in interdepartmental collaboration in support of Expressable strategy and initiatives - Conduct first-round interviews of OT candidates to aid in continued growth of provider base Direct Clinical Care (65%): - Conduct evaluations and sessions with appropriate clinical caseload, flexibly with the needs of the organization. - Model clinical excellence and maintain updated knowledge of best practices in the field Qualifications: - Experience in pediatric and/or school-based setting - Experience with pediatric assessments - Previous leadership experience required Licenses and Certifications: - Full licensure in state of residence - Individual NPI number Benefits and Perks: - Day-1 health, dental, and vision insurance options for employees and families - 401(k) with employer match - 12 weeks of company-paid parental leave - Generous and flexible PTO policies promoting work-life balance - Reimbursement for state license renewal fees - Company-provided hardware for clinical care - Dedicated support teams to minimize administrative burden - Clinician-built telehealth platform with our proprietary AI assistant, Scout, streamlining documentation and administrative tasks - Access to an active therapist community