• Maintain visibility across active product initiatives, roadmap commitments, strategic projects, and major enhancements • Track progress against roadmap objectives and help ensure product initiatives remain aligned with organizational priorities • Identify risks, dependencies, competing priorities, and potential impacts to roadmap commitments • Facilitate roadmap reviews, planning discussions, and roadmap updates in partnership with Product leadership • Help ensure stakeholders have visibility into upcoming initiatives, timelines, and changes • Support quarterly, annual, and strategic product planning activities • Track progress against product goals, objectives, and key initiatives • Help ensure product efforts remain aligned with company priorities and desired outcomes • Assist in measuring initiative progress and reporting on roadmap execution • Provide visibility into areas requiring attention, adjustment, or escalation • Help develop and improve Product operating processes, planning frameworks, reporting structures, and governance practices • Maintain planning artifacts, status reporting, dashboards, and product operations documentation • Identify opportunities to improve efficiency, visibility, accountability, and collaboration • Support continuous improvement of Product team processes and operating rhythms

• Requirements Definition & Backlog Management: Deliver the Core Artifacts, Maintain the Backlog, Roadmap Slicing. • Feature Validation & QA Coordination: Functional Validation, Defect Triage, UAT Support. • Release Tracking & Communication: Schedule Ownership, Stakeholder Updates, Rollout Preparation, Cross-Team Communication. • Compliance & Operational Metrics: GxP Alignment, Performance Monitoring.

Role Description We have an exciting opportunity for a Senior Product Operations Analyst in Ireland. The Senior Product Operations Analyst owns the end‑to‑end demand intake and product operations approach across Product Ownership. Based in the PMO, the role brings structure, visibility and control to a complex backlog aligned to approved business cases, shaping how demand is raised, assessed and progressed. - Organise existing demand and define clear standards for intake, documentation, and prioritisation. - Ensure all work is complete, governed, and ready before entering the backlog. - Act as the single control point to rationalise inputs from multiple sources and maintain one trusted view of all demand and in‑flight work. - Drive accountability across Product Owners and stakeholders to keep data accurate and work moving. - Design and embed interim processes for intake, tracking, and reporting where tooling is still evolving. - Partner with IT and the Product Model Centre of Excellence to translate operational needs into system requirements. - Lead the transition to a fully system‑enabled operating model. - Provide clear reporting to highlight demand levels, backlog health, and delivery performance. - Operate with high autonomy and clear outcomes, requiring strong judgement, initiative, and confidence in ambiguous environments. Qualifications - Must be fluent in English, with excellent written and verbal communication skills. - Extensive experience in Product Operations, PMO, or delivery governance roles within complex, matrixed environments. - A proven record of designing, owning, and materially improving intake, backlog, and operational processes. - Confidence working effectively in environments with incomplete tooling, evolving operating models, or unclear structures. - Strong, hands-on knowledge of workflow and ticketing tools such as Jira, ServiceNow, or Azure DevOps. - The ability to drive accountability, persistence, and follow-through across diverse stakeholders without relying on formal authority. - A rigorous systems mindset, strong attention to detail and data integrity, with a clear focus on outcomes, visibility, and operational control. Requirements - Competitive salary taking into account skills, experience, and qualifications. - Pension Scheme. - Appropriate incentive (bonus) scheme. - Holiday allowance of 20 days plus bank holidays, increasing with service. - Tax Saver Travel Scheme. - Health Insurance Scheme. - Life Cover. - Employee assistance programme for employee wellbeing. - Group Income Protection. - Bike to Work Scheme. - Discounted onsite Gym Membership (Dublin 4). - Discounted onsite Montessori (Dublin 4). Next Steps Think we'd be a great match? Apply now – we want to hear from you. As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). Sedgwick is an Equal Opportunity Employer.

Role Description The Senior Product Operations Manager is a leader responsible for driving operational excellence, scalability, and continuous improvement across the product organization. This role partners closely with Product and Technology leadership as well as cross-functional leadership to identify, design, implement, and evolve processes that empower teams to deliver high-impact products efficiently and effectively. The Senior Product Operations Manager partners with stakeholders to shape how we plan, execute, and measure success across the product lifecycle. You are equally comfortable operating at strategic, operational, and tactical levels, influencing decision-making, leading change, and translating strategy into scalable systems that accelerate innovation. What You'll Do - Product Operations & Release Ownership: Own and improve release operations across all products to ensure consistent, high-quality delivery. Coordinate release planning and execution, managing dependencies, risks, and timelines across teams. Communicate release plans, risks, and changes clearly to ensure cross-functional alignment. - Product User Analytics & Engagement: Supports Pendo administration and tagging efforts across the platform, including creating/managing feature tags, validating implementation accuracy, and maintaining consistency in tracking standards and naming conventions. - Process Optimization & Workflow Governance: Refine product development and release processes to improve efficiency and scalability. Define and govern Product and Engineering Jira workflow standards, ticket hygiene requirements, and operational processes. Monitor enterprise-wide compliance across the ticket ecosystem, define Airfocus/Jira views, and analyze KPIs to measure adherence, data quality, and process effectiveness. - Operational Metrics & Insights: Track and analyze key metrics (e.g., predictability, cycle time) to drive continuous improvement. - Cross-Functional Coordination: Partners with Product, Engineering, and Analytics teams to troubleshoot tagging issues, QA instrumentation, and ensure product usage data is reliable for downstream reporting, adoption analysis, and user behavior insights. Will also align teams to ensure release readiness and smooth delivery. - Best Practices & Continuous Improvement: Apply and evolve product and release management best practices. - Leadership Through Influence: Drive alignment and improvements across teams without direct authority. Qualifications - 7+ years of experience in product management, program management, operations or owning and driving organizational processes. - Equally comfortable thinking about evolution of processes and rolling up your sleeves and getting into the weeds when needed. - Experience conceiving, developing, deploying, and owning new processes across product orgs and companies, and possessing strong change management skills. - Experience using JIRA as the system of record for product & engineering roadmap work. - Experience administering Pendo or other similar product experience package. - Possess strong organizational skills and the ability to lead and prioritize multiple projects and deadlines. - Process-driven with a focus on the details and data. You have the know-how to lead projects/initiatives and measure the results. - Enjoy building bridges and relationships with cross-functional partners and stakeholders to lead by influence. - Experience assessing and deploying new tools used across a product organization, such as a portfolio, roadmapping, or reporting & dashboarding tool. - Strong analytical & creative problem-solving skills and a positive ‘can-do’ demeanor. Requirements - Supports Pendo administration and tagging efforts across the platform, including creating/managing feature tags, validating implementation accuracy, and maintaining consistency in tracking standards and naming conventions. - Partners with Product, Engineering, and Analytics teams to troubleshoot tagging issues, QA instrumentation, and ensure product usage data is reliable for downstream reporting, adoption analysis, and user behavior insights. Benefits - Medical, Dental, and Vision: We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. - Wellness: Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members. - Flexible Time Off: Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays. - Paid Parental Leave: Adoptive parents are included. - Employee Resource Groups: Join our ERGs to connect and engage with colleagues, like Military Veterans. - Spending Accounts: We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. - 401(k) + Employer Match: Enjoy matching, immediate vesting and financial wellness resources. - Additional Benefits: Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents, Disability Coverage, Accident Insurance, Pet Insurance. - As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.