Role Description The Senior Product Operations Manager is a leader responsible for driving operational excellence, scalability, and continuous improvement across the product organization. This role partners closely with Product and Technology leadership as well as cross-functional leadership to identify, design, implement, and evolve processes that empower teams to deliver high-impact products efficiently and effectively. The Senior Product Operations Manager partners with stakeholders to shape how we plan, execute, and measure success across the product lifecycle. You are equally comfortable operating at strategic, operational, and tactical levels, influencing decision-making, leading change, and translating strategy into scalable systems that accelerate innovation. What You'll Do - Product Operations & Release Ownership: Own and improve release operations across all products to ensure consistent, high-quality delivery. Coordinate release planning and execution, managing dependencies, risks, and timelines across teams. Communicate release plans, risks, and changes clearly to ensure cross-functional alignment. - Product User Analytics & Engagement: Supports Pendo administration and tagging efforts across the platform, including creating/managing feature tags, validating implementation accuracy, and maintaining consistency in tracking standards and naming conventions. - Process Optimization & Workflow Governance: Refine product development and release processes to improve efficiency and scalability. Define and govern Product and Engineering Jira workflow standards, ticket hygiene requirements, and operational processes. Monitor enterprise-wide compliance across the ticket ecosystem, define Airfocus/Jira views, and analyze KPIs to measure adherence, data quality, and process effectiveness. - Operational Metrics & Insights: Track and analyze key metrics (e.g., predictability, cycle time) to drive continuous improvement. - Cross-Functional Coordination: Partners with Product, Engineering, and Analytics teams to troubleshoot tagging issues, QA instrumentation, and ensure product usage data is reliable for downstream reporting, adoption analysis, and user behavior insights. Will also align teams to ensure release readiness and smooth delivery. - Best Practices & Continuous Improvement: Apply and evolve product and release management best practices. - Leadership Through Influence: Drive alignment and improvements across teams without direct authority. Qualifications - 7+ years of experience in product management, program management, operations or owning and driving organizational processes. - Equally comfortable thinking about evolution of processes and rolling up your sleeves and getting into the weeds when needed. - Experience conceiving, developing, deploying, and owning new processes across product orgs and companies, and possessing strong change management skills. - Experience using JIRA as the system of record for product & engineering roadmap work. - Experience administering Pendo or other similar product experience package. - Possess strong organizational skills and the ability to lead and prioritize multiple projects and deadlines. - Process-driven with a focus on the details and data. You have the know-how to lead projects/initiatives and measure the results. - Enjoy building bridges and relationships with cross-functional partners and stakeholders to lead by influence. - Experience assessing and deploying new tools used across a product organization, such as a portfolio, roadmapping, or reporting & dashboarding tool. - Strong analytical & creative problem-solving skills and a positive ‘can-do’ demeanor. Requirements - Supports Pendo administration and tagging efforts across the platform, including creating/managing feature tags, validating implementation accuracy, and maintaining consistency in tracking standards and naming conventions. - Partners with Product, Engineering, and Analytics teams to troubleshoot tagging issues, QA instrumentation, and ensure product usage data is reliable for downstream reporting, adoption analysis, and user behavior insights. Benefits - Medical, Dental, and Vision: We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. - Wellness: Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members. - Flexible Time Off: Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays. - Paid Parental Leave: Adoptive parents are included. - Employee Resource Groups: Join our ERGs to connect and engage with colleagues, like Military Veterans. - Spending Accounts: We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. - 401(k) + Employer Match: Enjoy matching, immediate vesting and financial wellness resources. - Additional Benefits: Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents, Disability Coverage, Accident Insurance, Pet Insurance. - As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.

Role Description Ready for a career glow up? As Product Operations Manager , you'll be a strategic operator and systems thinker at the heart of Sephora's digital product ecosystem. The work you do will impact beauty, as you design, run, and continuously improve the operating model that enables Product Management and UX teams to do their best work. You'll manage a team that's united in beauty, supported by those who are equally passionate about delivering modern, scalable, and inclusive digital experiences across web, mobile, and in-store platforms. - Own the Product & UX Operating Model. - Drive clarity, consistency, and scale across product ways of working by owning operating rhythms, workflows, governance, standardized artifacts, release enablement, onboarding, training, and communications. - Lead AI-Enabled Process Improvements. - Identify and apply AI tools and practices to reduce manual effort, improve information quality, increase team productivity, and support faster, better product and operational decisions — while maintaining trust, governance, and compliance. - Manage Systems of Record. - Own platforms such as SharePoint, Teams, Confluence, and JIRA integrations to ensure information is discoverable, current, and reliable across all teams. - Drive Cross-Functional Adoption. - Communicate, document, and reinforce standardized ways of working across Product, UX, Engineering, Program Management, Finance, Business, and Governance partners through practical examples and operational support. - Act as Connective Tissue Across Teams. - Serve as a key alignment partner, clearly communicating intent, value, and impact to drive shared understanding and adoption of operational improvements. - Strengthen Team Culture. - Champion a strong, inclusive team environment through thoughtfully designed onboarding experiences, training programs, shared rituals, and recognition celebrations. Qualifications - 6–8 Years of Operational Experience. - A strong background in Product Operations, Business Operations, Program Management, or similar roles, ideally supporting Product, UX, or Engineering teams in a product-led organization. - AI Fluency with Sound Judgment. - Demonstrated ability to responsibly apply AI tools to improve productivity, strengthen synthesis and decision support, streamline workflows, and deliver higher-quality business outcomes. - Systems Thinking & Cross-Functional Influence. - Strong end-to-end process orientation with the ability to align cross-functional teams around clear operating practices — influencing without formal authority through credibility, clarity, and compelling narratives. - Outcome-Oriented Mindset. - Ability to define clear success criteria, execute against desired outcomes, and measure the impact of operational improvements using relevant qualitative and quantitative signals. - Strong Communication Skills. - A relationship-driven communicator who builds trust across teams and can effectively engage both technical and business audiences. - Bachelor's Degree or Equivalent Professional Experience. Benefits - The annual base salary range for this position is $121,320.00 - $149,800.00. - Individuals employed in this position may also be eligible to earn bonuses. - Caring Community: Collaborate with teammates who are equally passionate about innovating and driving the industry forward – together, united in beauty. - Fulfilling Path: Your career transformation starts here, with opportunities that will challenge, stretch and develop your skills. - Meaningful Work: Make an impact on beauty and see the positive change that your individual voice is a part of. - Health: Choose a healthcare plan with medical, dental, and vision coverage. Sephora fully covers employees’ disability and life insurance. - Wealth: Competitive 401k with 4% match, FSA and HSA programs, and a Student Debt Retirement plan. - Balance: Empowerment to find the perfect blend of work/life balance with PTO, flexibility, protected leave, and more. - Growth: Access to training, development, and tuition reimbursement. - Perks: 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products. - Support: Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse, plus volunteer and donation matching.

• Fachliche und disziplinarische Führung eines Teams von ca. 50 Mitarbeitenden, inklusive 3 Führungskräfte auf Head-Level • Gesamtverantwortung für die Weiterentwicklung der globalen Product-Operations-Funktion sowie Sicherstellung effizienter und regulatorisch konformer Qualitätsprozesse • Verantwortung für die Steuerung und kontinuierliche Optimierung qualitätsrelevanter End-to-End-Prozesse entlang des Produktlebenszyklus • Überwachung und Steuerung von Marktbeanstandungen, Reklamationen und Rückrufaktivitäten unter Berücksichtigung regulatorischer Anforderungen und wirtschaftlicher Auswirkungen • Zentrale Ansprechperson für qualitätsrelevante Eskalationen sowie Koordination bereichsübergreifender Lösungs- und Entscheidungsprozesse • Durchführung und Bewertung von Risikoanalysen sowie Ableitung geeigneter Maßnahmen zur Risikominimierung • Sicherstellung der Einhaltung internationaler regulatorischer Anforderungen sowie relevanter GMP- und GDP-Richtlinien • Entwicklung und Implementierung nachhaltiger Maßnahmen zur kontinuierlichen Verbesserung von Prozessen, Strukturen und Qualitätsstandards • Verantwortung für Budgetplanung, Ressourcensteuerung und Priorisierung innerhalb des Verantwortungsbereichs • Enge Zusammenarbeit mit den Bereichen Quality Assurance, Regulatory Affairs, Pharmacovigilance, Supply Chain, Manufacturing sowie weiteren internationalen Schnittstellen • Aufbau und Pflege langfristiger Beziehungen zu internen und externen Stakeholdern, Dienstleistern und Behörden • Förderung innovativer Ansätze sowie Nutzung moderner digitaler Lösungen zur weiteren Professionalisierung und Effizienzsteigerung der Organisation

Role Description Ready for a career glow up? As Product Operations Manager, you'll be a strategic operator and systems thinker at the heart of Sephora's digital product ecosystem. The work you do will impact beauty, as you design, run, and continuously improve the operating model that enables Product Management and UX teams to do their best work. You'll manage a team that's united in beauty, supported by those who are equally passionate about delivering modern, scalable, and inclusive digital experiences across web, mobile, and in-store platforms. - Own the Product & UX Operating Model. - Drive clarity, consistency, and scale across product ways of working by owning operating rhythms, workflows, governance, standardized artifacts, release enablement, onboarding, training, and communications. - Lead AI-Enabled Process Improvements. - Identify and apply AI tools and practices to reduce manual effort, improve information quality, increase team productivity, and support faster, better product and operational decisions — while maintaining trust, governance, and compliance. - Manage Systems of Record. - Own platforms such as SharePoint, Teams, Confluence, and JIRA integrations to ensure information is discoverable, current, and reliable across all teams. - Drive Cross-Functional Adoption. - Communicate, document, and reinforce standardized ways of working across Product, UX, Engineering, Program Management, Finance, Business, and Governance partners through practical examples and operational support. - Act as Connective Tissue Across Teams. - Serve as a key alignment partner, clearly communicating intent, value, and impact to drive shared understanding and adoption of operational improvements. - Strengthen Team Culture. - Champion a strong, inclusive team environment through thoughtfully designed onboarding experiences, training programs, shared rituals, and recognition celebrations. Qualifications - 6–8 Years of Operational Experience. - A strong background in Product Operations, Business Operations, Program Management, or similar roles, ideally supporting Product, UX, or Engineering teams in a product-led organization. - AI Fluency with Sound Judgment. - Demonstrated ability to responsibly apply AI tools to improve productivity, strengthen synthesis and decision support, streamline workflows, and deliver higher-quality business outcomes. - Systems Thinking & Cross-Functional Influence. - Strong end-to-end process orientation with the ability to align cross-functional teams around clear operating practices — influencing without formal authority through credibility, clarity, and compelling narratives. - Outcome-Oriented Mindset. - Ability to define clear success criteria, execute against desired outcomes, and measure the impact of operational improvements using relevant qualitative and quantitative signals. - Strong Communication Skills. - A relationship-driven communicator who builds trust across teams and can effectively engage both technical and business audiences. - Bachelor's Degree or Equivalent Professional Experience. Benefits - The annual base salary range for this position is $121,320.00 - $149,800.00. - Individuals employed in this position may also be eligible to earn bonuses. - Caring Community: Collaborate with teammates who are equally passionate about innovating and driving the industry forward – together, united in beauty. - Fulfilling Path: Your career transformation starts here, with opportunities that will challenge, stretch, and develop your skills. - Meaningful Work: Make an impact on beauty and feel the positive change that your individual voice is a part of. - Health: Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance. - Wealth: Competitive 401k with 4% match as well as FSA and HSA programs. Student Debt Retirement plan available. - Balance: Empowered to find the perfect blend of work/life balance with PTO, flexibility, protected leave, and more. - Growth: Career growth is built into every role, with access to training, development, and tuition reimbursement. - Perks: Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products. - Support: Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Volunteer and donation matching available.