• Lead the Underwriting, Processing, and Closing functions to consistently drive revenue through achievement of origination, quality, velocity, and homeowner experience goals while ensuring operational excellence across the production funnel. • Manage and develop a team of production leaders, building manager capability in performance management, coaching, resource planning, accountability, and employee development, creating a culture where managers effectively drive individual contributor performance, efficiency, and ownership. • Establish clear operational goals and performance expectations that align daily team activities with broader company objectives. Monitor key production metrics, identify trends and operational bottlenecks, and proactively implement solutions to improve outcomes. • Drive continuous improvement initiatives that increase production capacity, reduce operational friction, and enhance team effectiveness. Develop scalable processes, workflows, and operating models that enable individual contributors to handle greater volume with increased independence and efficiency. • Lead change management initiatives across production operations, ensuring teams successfully adopt new processes, technologies, policies, and organizational changes while maintaining performance and engagement. • Leverage data and analytics to forecast production performance, evaluate team capacity, identify operational risks, and inform strategic decision-making. Regularly present insights, recommendations, and performance updates to executive leadership. • Own Salesforce reporting and production analytics, partnering with Product and other stakeholders to develop dashboards, reporting frameworks, and operational visibility that support decision-making and business performance. • Own investment risk policy execution, including underwriting guideline updates, exception authority governance, and operational implementation of evolving business and risk strategies. • Execute workforce planning and organizational design strategies in partnership with Finance and People Operations to ensure appropriate staffing levels, leadership coverage, and scalability.

• Support Tool Administration & Tooling • You will build routing rules and automation, and leverage AI Tooling to ensure the support team runs like a well-oiled machine. You’re ready to do whatever it takes to streamline any friction slowing the team down from helping our customers. • Reporting & Analytics • You will design and maintain the dashboards and reports that surface what's actually happening in the queue: ticket volume trends, time-to-first-response, time-to-resolution, CSAT, and individual KPIs for our support team. • Capacity Planning • Own the staffing model. Translate ticket volume forecasts into headcount and other recommendations. • Workflow & Process Design • Identify where work gets stuck, slowed down, or done inconsistently, partnering with cross-functional teams to ensure there are the right systems in place for our team to work as collaboratively as possible.

• Governance and Rituals: Define and evolve essential rituals such as Design Reviews and Design Critiques, ensuring the product's evolution follows quality standards. • Process Standardization: Design, implement and iterate workflows that connect Design to the Product and Engineering lifecycle, eliminating communication and delivery bottlenecks. • Onboarding Excellence: Structure and manage the onboarding process for new designers, ensuring they become able to contribute quickly. • Documentation and Knowledge Management: Centralize the chapter's documentation in Confluence, keeping guides, playbooks and processes always up to date. • Technical Documentation: Collaborate on documenting guidelines, component behaviors and best practices for using the Design System, ensuring information is accessible and clear for designers and developers. • Success Metrics: Create and track KPIs for the design team's efficiency and the health of the operation. • Team Support: Act as the focal point for questions about tools (e.g., Figma, Jira, etc.), the use of Design System components and internal processes.

• Enter commercials into Wide Orbit upon receiving traffic instructions from various advertisers and apply copy rotations accordingly, making any necessary revisions upon agency request • Assist in building, optimizing, and downloading the daily broadcast log for Sundance Linear. • Senior Coordinator will need to maneuver commercial inventory in a logical manner to maximize our commercial inventory while adhering to advertisers’ restrictions, including content sensitivity. • Identify Inventory Code issues and oversold inventory categories and address with sales assistants. • Troubleshoot any on-air discrepancies with B&T in a timely and effective manner. • Identify and execute any necessary Day-of-Air creative changes with B&T • Manage copy validation process to ensure that all copy entries have been checked and verified for accuracy before log downloads. • Provide training on log building and copy entry as necessary.