Role Description Join us! GoFundMe is searching for a Senior Specialist, Knowledge Management on the Trust and Safety (T&S) team. T&S manages significant institutional knowledge across policy, compliance, operations, and review functions, but that knowledge needs to be centralized and systematically maintained. The Knowledge Management role will own that work: auditing what exists, closing critical gaps, and building the systems and culture that ensure T&S knowledge is captured, current, and usable at scale. This is a stewardship, intelligence and systems role, as well as a change management role. T&S handles genuinely consequential decisions at volume, and the quality of the knowledge infrastructure underneath those decisions directly affects consistency, accuracy, and the team's ability to scale. You will inherit accumulated complexity and be responsible for making sense of it. You will also be responsible for shifting how teams across T&S think about and contribute to that infrastructure, which requires influence, judgment, and persistence. The Job - Audit and Triage: - Conduct a structured assessment of the T&S knowledge landscape: what exists, where it lives, how current it is, and what is missing. - Map the gaps between documented process and actual practice across policy, compliance, operations, and review functions. - Identify contradictions between documents and prioritize remediation based on operational risk and usage frequency, not comprehensiveness. - Design the Information Architecture: - Build the structural foundation of the knowledge system and the logic that governs how content is organized and retrieved. - Select and administer the tooling, set permissions structures, and maintain the integrity of the system as it scales. - Own the Foundation: - Design and implement the frameworks that make the knowledge base coherent across teams. - Create documentation templates by content type, versioning protocols, review cadences, content lifecycle rules, and quality criteria. - Oversee Downstream Propagation: - Maintain a dependency map of T&S knowledge: which source documents feed which downstream artifacts. - Update content when a source changes to prevent stale or superseded content from persisting in active use. - Capture Institutional Knowledge: - Develop and run structured methods for extracting undocumented knowledge from experienced team members. - Conduct documentation sprints, structured interviews with subject matter experts, and shadow sessions with reviewers and operations staff. - Close the Feedback Loop: - Maintain active signals from the frontline back to documentation owners. - Synthesize escalation patterns, reviewer improvisation, and recurring QA errors to identify knowledge system failures. - Own Ongoing Health: - Maintain the knowledge base as a living system through scheduled content reviews and proactive identification of drift. - Establish a clear process for submitting and resolving content gaps. - Enable the Team: - Serve as the connective layer between T&S functions regarding information flow. - Design systems that serve all teams without requiring each to manage its own silo. - Measure What Matters: - Define and track metrics that surface whether the knowledge program is working. - Metrics include search success rates, content utilization, coverage against active policies, and time-to-competency for new hires. Qualifications - 3-5 years experience working in knowledge management, content strategy, program management, or a closely related field, preferably within Trust and Safety. - Experience in a T&S, content moderation, or platform integrity environment is a meaningful advantage. - Demonstrated experience auditing and restructuring a messy knowledge environment. - Comfort operating with limited precedent and incomplete information. - Strong cross-functional communication skills. - Ability to work with ambiguity and thrive in a dynamic environment. - Work well with a distributed global workforce. - An ambitious self-starter with strong ownership and accountability. - Strong attention to detail with the ability to identify inconsistencies. - Fast learner who takes initiative and follows through on tasks. - Excellent organizational skills, with the ability to manage competing priorities effectively. Benefits - Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year. - Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. - Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together. - Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits. - Holistic Support: Enjoy financial assistance for hybrid work, family planning, generous parental leave, flexible time-off policies, and mental health resources. - Growth Opportunities: Participate in learning, development, and recognition programs. - Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives. - Community Engagement: Make a difference through our volunteering program.

Role Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Legal Technology Expert Type: Contract Compensation: $1,750–$2,150/task Location: Remote Role Responsibilities - Build a realistic digital workspace centered on the Drive folders you use daily, including: - Process maps - Intake forms - Matter-management reports - CLM rollouts - E-discovery plans - Vendor-evaluation decks - Email threads - Design multi-step tasks grounded in real workflows, navigating multiple apps, files, and stakeholders to meaningfully challenge frontier AI agents. - Collaborate with other legal-operations and legal-tech experts to design the environment, shape task scope, and review scenarios for realism and rigor. - Work asynchronously with research teams to refine task designs and evaluation criteria for legal-tech agent benchmarks. - Contribute to frontier AI research and benchmarking, directly informing how leading labs train and evaluate the next generation of AI systems. Qualifications - Must-Have: - 3+ years of full-time experience in legal operations or legal technology at an AmLaw 100 firm, Fortune 500 in-house legal department, or major legal-tech vendor. - Background in legal operations, process improvement, and legal-spend management. - Experience with e-discovery and review workflows. - Knowledge of contract lifecycle management and matter management. - Day-to-day use of Relativity, Icertis, HotDocs / Contract Express, and Clio / MyCase. - Strong analytical thinking and writing skills. - Preferred: - CLOC / ACC Legal Ops involvement. Requirements - Competitive compensation based on task quality (~ $1,750 – $2,150 per completed task, subject to change as the project evolves). - Performance Bonus: Top performers receive a weekly bonus incentive on top of their per task rate. - Hourly Opportunity: Top performers may be invited to transition to an hourly compensation model based on sustained quality and throughput. Application Process - Upload resume - AI interview based on your resume - Submit form For details about the interview process and platform information, please check: Interview Process For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Role Description Responsible for handling real estate transactions by establishing new escrow accounts, managing funds, processing documents for closings, and completing settlements in accordance with established policies and procedures. Acts as a neutral liaison between file parties, adheres to company policy, and monitors and mitigates risk to the company. - Manages more complex and larger dollar size transactions. - Able to recognize complexity within a transaction and knows how to manage various components of a transaction due to depth and breadth of experience. - Completes real estate escrow transactions by determining requirements; clearing titles; assembling, preparing, and reviewing closing documents; disbursing funds. - Determines closing requirements by studying and clarifying buyer, seller, and lender instructions. - Orders title reports for issuing title insurance, resolving title defects; satisfying existing liens and encumbrances against property or principals. - Establishes escrow account by depositing funds; maintaining records. - Prepares transaction documents by completing forms and statements; collecting and reviewing existing documents. - Completes calculations by prorating taxes and interest. - Completes closing transaction documents by assembling documents; reviewing papers with parties; explaining provisions and procedures; answering questions; checking documents for completeness and accuracy; obtaining signatures. - Completes closing by recording and filing documents; preparing and distributing final closing statements and title. Prepares settlement statement by utilizing lender instructions. - Closes escrow account by balancing and disbursing funds. - Complies with regulatory requirements and company policy by adhering, and enforcing adherence, to requirements. - Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Qualifications - High School diploma or equivalent - 4-6 years’ experience as an Escrow Officer - Specialized knowledge in one or more escrow product areas - Valid Licensing/Certification as required by applicable state Requirements - Knowledge of standard concepts, practices, and procedures within the escrow/title industry field - Knowledge of Microsoft Office applications - Good client relations and organizational skills - Ability to write reports and correspondence - Ability to speak effectively before groups of customers or employees of organization - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume - Detail-oriented and professional; able to handle confidential information - Ability to deal with multiple types of roles such as real estate sellers, buyers, agents and brokers Benefits - Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave - Employee stock purchase plan Pay Range $35.53 - $47.36 Hourly, Remote. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Role Description We are seeking a detail-oriented and analytically driven Planner to support hours planning and workforce modeling across our fulfillment and pharmacy operations. This role is responsible for ensuring that labor plans are not only accurate, but actionable and effectively executed across the network. The Planner will translate forecasted demand into weekly hours targets using established frameworks, while owning visibility into plan performance and driving follow-through with cross-functional partners. The Planner will play a critical role in connecting planning outputs to real-world execution—tracking performance, identifying gaps, and contributing to continuous improvements in planning models, assumptions, and processes over time. - Support development and communication of network demand forecasts to operational stakeholders. - Monitor capacity across fulfillment and pharmacy operations, identifying potential constraints, imbalances, and execution risks. - Partner with Operations and Business Analytics to align forecast, capacity, and labor plans across the network. - Support the conversion of forecasted demand and production volume into labor hours using established planning frameworks. - Calculate and publish weekly hours targets by department and site. - Monitor Planned vs. Actual hours performance, identifying variances, risks, and opportunities. - Differentiating between model gaps and execution issues to support effective decision-making. - Drive execution-level alignment and accountability across Operations, Recruiting, HR, Learning, and Finance. - Coordinate planning cadences and follow-ups to ensure plans are executed consistently. - Identify opportunities to improve planning assumptions, workflows, and processes. - Maintain labor models, including productivity assumptions and operational constraints. - Partner with Business Analytics to develop standardized reporting and scalable planning tools. - Maintain clear documentation of planning assumptions, outputs, and model updates. Qualifications - 3+ years of experience in one or more of the following: Workforce planning, Capacity planning, Production planning, Supply planning, Demand planning, or Operations analytics. - Bachelor’s degree required, preferably in Supply Chain, Business, or a related field. - Strong Excel or Google Sheets proficiency, including data analysis (Lookups, PivotTables, scenario modeling, and structured logic). - Familiarity with ERP, planning systems, or reporting tools is a plus. - Basic SQL or BI tool experience (Looker, Tableau, etc.) is a plus. - Strong analytical and problem-solving skills, with the ability to interpret data, identify root causes, and drive insights. - Effective communication skills, with the ability to work cross-functionally and drive alignment across multiple stakeholders. - Ability to manage multiple priorities and operate in a fast-paced, evolving environment. - Strong organizational skills and attention to detail, with the ability to drive structured processes and follow-through. Benefits - Competitive salary & equity compensation for full-time roles. - Unlimited PTO, company holidays, and quarterly mental health days. - Comprehensive health benefits including medical, dental & vision, and parental leave. - Employee Stock Purchase Program (ESPP). - 401k benefits with employer matching contribution. - Offsite team retreats.