• Own the end-to-end attendee journey for the 1:1 Meetings program, including recruitment support, onboarding, scheduling, and post-event follow-up • Develop and refine standard operating procedures (SOPs) for the program to ensure scalability across the CRA event portfolio • Collaborate with internal Sales and Marketing teams to ensure meeting targets are met and attendee personas align with sponsor needs • Manage the "tech stack" for the program, including registration platforms, mobile event apps, and specialized 1:1 matchmaking software (e.g., Grip) • Ensure data integrity across all platforms to facilitate accurate meeting schedules and reporting • Create and manage communication flows (emails, push notifications, calendar invites) to maximize meeting "show rates" • Lead the onsite delivery of the 1:1 program, serving as the "face" of the experience for VIP attendees and sponsors • Manage onsite help desks, meeting zones, and check-in logistics • Track and report on program KPIs, including participation rates, meeting completion rates, and satisfaction scores (NPS)

• Hiring, training, motivating and coaching Implementation Managers (IMs) • Accomplishing team results by communicating job expectations; planning, monitoring, and appraising job results • Defining objectives, identifying and evaluating trends and options, and evaluating outcomes • Maintaining quality service by enforcing quality and customer service standards • Analyzing and resolving quality and customer service problems, and recommending system improvements • Organizing and overseeing team training needs in collaboration with engineering and the Directors of Implementation and Support • Troubleshooting, overseeing and supporting/escalating issues in the implementation process

• You'll develop detailed cost plans in collaboration with clients, considering site layout, conditions, and constraints. • You'll prepare and present cost estimates, high-level cost advice, and budget updates to senior leadership. • You'll drive value engineering efforts and provide strategic cost insights to support decision-making. • You'll manage RFP documentation and oversee both pre- and post-contract processes. • You'll perform bid evaluations, cost negotiations, and maintain quality assurance across team deliverables. • You'll liaise with site managers, clients, contractors, and subcontractors to ensure smooth project execution. • You'll prepare and maintain reports, contracts, budgets, risk assessments, and other key project documents. • You'll coordinate and update the project risk register and record design changes impacting budgets. • You'll lead client meetings, monitor internal resource allocation, and ensure follow-through on meeting actions. • You'll review landlord leases for compliance with client requirements and advise on strategic improvements.

• Appropriate communication and collaboration with relevant cross-functional colleagues (KADs, KAD Leadership, National Customer Group Leadership, Marketing, PCA/SAS, Legal, Contracting, Field Sales, et al) to support effective pricing/contracting strategy/discussions with Oncology Key Accounts. • Work closely with KADs to ensure development/execution of focused and strategic account plans for all assigned accounts, with specific focus on effective/compliant contracting discussions, and contract pull through. • Work closely with KADs to co-lead Cross Functional Team (AcT) at local level to maximize pull through within assigned accounts. • Where needed/appropriate, and as directed by KAM Regional Team Lead, effectively and compliantly engage appropriate customer targets (executive and administrative level personnel within accounts) with respect to pricing/value messages in support of the full Oncology portfolio (inclusive of assigned products). • Support the development/execution of effective contracting strategy on behalf of full Oncology portfolio, by representing needs/perspectives of accounts to appropriate HQ-based functions/personnel. • Complies with all Corporate Policies and Procedures, while conducting all job-related activities with integrity and adherence to Pfizer’s high standards of business conduct.