• Take charge and focus on how we can meet critical needs to help clients deliver better health and human services outcomes. • Coordinate workstreams and teams on IT projects to align solutions with client business priorities. • Demonstrate your knowledge as MMIS SME and liaison for clients and internally between technical and non-technical workers to transform requirements into real results. • Delegate work across teams, and coach and monitor project team members to plan, design and improve complex business processes and modifications. • Streamline workflows across clients and technical personnel to determine, document and oversee carrying out system requirements. • Support quality control as you approve and validate test results to verify that all requirements have been met. • Serve as a trusted advisor and proxy to the functional lead, ensuring alignment of priorities, risks, and execution across all provider initiatives. • Act as the operational backbone for the Provider workstream, driving day-to-day execution while enabling leadership to focus on strategic priorities. • Partner closely with leadership to translate strategic direction into actionable plans, timelines, and deliverables. • Provide leadership continuity, stepping in to lead discussions, decisions, and escalations when required.

• Lead and manage multiple revenue cycle projects, ensuring timely delivery and alignment with business goals • Develop project plans, timelines, and resource allocations • Coordinate cross-functional teams to achieve project deliverables • Monitor progress, track KPIs, and resolve risks or issues • Drive process standardization and ensure adherence to project management best practices • Mentor junior team members and support continuous improvement initiatives • Conduct post-project reviews to identify and implement improvements

Role Description The Digital & Technical Learning Business Partner supports digital adoption and technical learning initiatives across DNOW. Working with business teams, Organizational Development, and IT, this role helps drive employee adoption of systems, tools, and processes through scalable learning solutions. The position combines facilitation, learning support, and operational coordination to improve user adoption, process consistency, and business performance, reporting to the Digital & Technical Learning Manager. - Partner with business stakeholders, SMEs, IT teams, and Organizational Development to support digital adoption and technical learning initiatives. - Support the development, deployment, and maintenance of digital adoption and technical learning content across enterprise systems such as OMS+, Salesforce, and other technologies. - Build and maintain in-system learning assets including walkthroughs, smart tips, launchers, and knowledge resources that support users in the flow of work. - Assist with the design, facilitation, and delivery of technical, systems, and process training programs that support onboarding, upskilling, and user adoption. - Facilitate or support training sessions, workshops, stakeholder meetings, and working sessions related to systems, processes, and digital adoption initiatives. - Coordinate and manage multiple learning and enablement initiatives simultaneously while supporting project timelines, deliverables, and stakeholder needs. - Support User Acceptance Testing (UAT) efforts by validating workflows, documenting changes, identifying training impacts, and creating supporting learning materials. - Translate technical processes and system functionality into clear, practical, and user-friendly learning experiences and documentation. - Help identify process gaps, training opportunities, and user adoption challenges through feedback, collaboration, and system usage insights. - Support communication and change management efforts related to system enhancements, process updates, and training initiatives. - Monitor adoption metrics and learning effectiveness data to identify opportunities for continuous improvement. - Maintain strong working relationships with internal stakeholders and external vendors to support project execution and learning delivery. - Remain actively engaged in understanding business operations, workflows, and system processes to improve learning effectiveness and user support. - Support broader Organizational Development and Learning initiatives as needed. - Other duties as assigned. Qualifications - Bachelor’s degree or equivalent experience in Organizational Development, Learning & Development, Business, HR, Information Systems, or a related field. - 1–3 years of experience in business systems support, technical training, process improvement, operations support, learning support, or related areas preferred. - Familiarity with digital adoption tools (e.g., WalkMe), LMS platforms, system support, or end-user enablement concepts is a plus, but not required. - Demonstrated ability to learn complex systems and translate information into practical, user-friendly guidance. - Strong communication and interpersonal skills with the ability to collaborate across teams and functions. - Strong organizational and project coordination skills with the ability to manage multiple priorities in a fast-paced environment. - Analytical mindset with the ability to identify trends, process gaps, and improvement opportunities. - Proficiency in Microsoft Office and familiarity with learning technologies and documentation tools preferred. - Detail-oriented, adaptable, and solutions-focused. - Self-motivated with a strong sense of ownership and accountability. - Ability to work independently while collaborating effectively within a team environment. - Willingness to travel as needed. Benefits - Competitive Salary + bonus - 401(k)/Retirement savings - Comprehensive Benefits (medical, dental, vision, life and disability coverage) - Career growth opportunities - Paid vacation/holidays

• Turn business needs into clear, actionable requirements for teams • Create and maintain product documentation (requirements, workflows, use cases) • Work closely with Product Managers, technical teams, and vendors • Gather requirements and confirm vendor and hardware capabilities • Track vendor requirements, constraints, and timelines that may impact delivery • Evaluate vendor solutions based on performance and business fit • Support hardware launch readiness by aligning processes, systems, and teams • Document setup, configuration, logistics, and deployment needs • Partner with Operations and Hardware teams to prepare for launches and upgrades • Identify risks, gaps, and dependencies across teams and partners • Support issue tracking, root cause analysis, and resolution • Support testing to ensure solutions meet business needs • Assist with the documentation of deployment requirements, including configuration, provisioning, logistics, certification, and support considerations • Partner with Hardware Services and Operations teams to validate readiness for device launches and upgrades, identifying risks and gaps • Assist in coordinating activities for large-scale enterprise rollouts, including pilot planning, phased deployments, and issue tracking • Assist with user acceptance testing (UAT), validation, and post-release reviews to ensure delivered solutions meet defined requirements and business objectives