• Lead and manage multiple revenue cycle projects, ensuring timely delivery and alignment with business goals • Develop project plans, timelines, and resource allocations • Coordinate cross-functional teams to achieve project deliverables • Monitor progress, track KPIs, and resolve risks or issues • Drive process standardization and ensure adherence to project management best practices • Mentor junior team members and support continuous improvement initiatives • Conduct post-project reviews to identify and implement improvements

Role Description The Digital & Technical Learning Business Partner supports digital adoption and technical learning initiatives across DNOW. Working with business teams, Organizational Development, and IT, this role helps drive employee adoption of systems, tools, and processes through scalable learning solutions. The position combines facilitation, learning support, and operational coordination to improve user adoption, process consistency, and business performance, reporting to the Digital & Technical Learning Manager. - Partner with business stakeholders, SMEs, IT teams, and Organizational Development to support digital adoption and technical learning initiatives. - Support the development, deployment, and maintenance of digital adoption and technical learning content across enterprise systems such as OMS+, Salesforce, and other technologies. - Build and maintain in-system learning assets including walkthroughs, smart tips, launchers, and knowledge resources that support users in the flow of work. - Assist with the design, facilitation, and delivery of technical, systems, and process training programs that support onboarding, upskilling, and user adoption. - Facilitate or support training sessions, workshops, stakeholder meetings, and working sessions related to systems, processes, and digital adoption initiatives. - Coordinate and manage multiple learning and enablement initiatives simultaneously while supporting project timelines, deliverables, and stakeholder needs. - Support User Acceptance Testing (UAT) efforts by validating workflows, documenting changes, identifying training impacts, and creating supporting learning materials. - Translate technical processes and system functionality into clear, practical, and user-friendly learning experiences and documentation. - Help identify process gaps, training opportunities, and user adoption challenges through feedback, collaboration, and system usage insights. - Support communication and change management efforts related to system enhancements, process updates, and training initiatives. - Monitor adoption metrics and learning effectiveness data to identify opportunities for continuous improvement. - Maintain strong working relationships with internal stakeholders and external vendors to support project execution and learning delivery. - Remain actively engaged in understanding business operations, workflows, and system processes to improve learning effectiveness and user support. - Support broader Organizational Development and Learning initiatives as needed. - Other duties as assigned. Qualifications - Bachelor’s degree or equivalent experience in Organizational Development, Learning & Development, Business, HR, Information Systems, or a related field. - 1–3 years of experience in business systems support, technical training, process improvement, operations support, learning support, or related areas preferred. - Familiarity with digital adoption tools (e.g., WalkMe), LMS platforms, system support, or end-user enablement concepts is a plus, but not required. - Demonstrated ability to learn complex systems and translate information into practical, user-friendly guidance. - Strong communication and interpersonal skills with the ability to collaborate across teams and functions. - Strong organizational and project coordination skills with the ability to manage multiple priorities in a fast-paced environment. - Analytical mindset with the ability to identify trends, process gaps, and improvement opportunities. - Proficiency in Microsoft Office and familiarity with learning technologies and documentation tools preferred. - Detail-oriented, adaptable, and solutions-focused. - Self-motivated with a strong sense of ownership and accountability. - Ability to work independently while collaborating effectively within a team environment. - Willingness to travel as needed. Benefits - Competitive Salary + bonus - 401(k)/Retirement savings - Comprehensive Benefits (medical, dental, vision, life and disability coverage) - Career growth opportunities - Paid vacation/holidays

• Turn business needs into clear, actionable requirements for teams • Create and maintain product documentation (requirements, workflows, use cases) • Work closely with Product Managers, technical teams, and vendors • Gather requirements and confirm vendor and hardware capabilities • Track vendor requirements, constraints, and timelines that may impact delivery • Evaluate vendor solutions based on performance and business fit • Support hardware launch readiness by aligning processes, systems, and teams • Document setup, configuration, logistics, and deployment needs • Partner with Operations and Hardware teams to prepare for launches and upgrades • Identify risks, gaps, and dependencies across teams and partners • Support issue tracking, root cause analysis, and resolution • Support testing to ensure solutions meet business needs • Assist with the documentation of deployment requirements, including configuration, provisioning, logistics, certification, and support considerations • Partner with Hardware Services and Operations teams to validate readiness for device launches and upgrades, identifying risks and gaps • Assist in coordinating activities for large-scale enterprise rollouts, including pilot planning, phased deployments, and issue tracking • Assist with user acceptance testing (UAT), validation, and post-release reviews to ensure delivered solutions meet defined requirements and business objectives

Role Description - Conduct regular vulnerability scanning of networks, servers, endpoints, cloud environments, and applications using approved tools. - Analyze scan results to identify false positives, determine exploitability, and assess business and regulatory risk. - Prioritize vulnerabilities based on CVSS scores, threat intelligence, asset criticality, and financial institution risk impact. - Track vulnerabilities through remediation, validation, and closure using ticketing or governance platforms. - Perform re-scans to validate remediation effectiveness. - Ensure vulnerability management practices align with: - FFIEC Cybersecurity Assessment Tool (CAT) - NCUA or banking regulatory guidance - GLBA Safeguards Rule - Internal Information Security and Risk Management policies - Prepare documentation, metrics, and evidence for internal audits, regulatory exams, and third-party assessments. - Support risk acceptance decisions by documenting compensating controls and residual risk. - Partner with IT infrastructure, application development, cloud, and network teams to remediate identified risks. - Translate technical vulnerabilities into clear business risk language for leadership and non-technical stakeholders. - Provide guidance on secure configuration, patching, and vulnerability mitigation strategies. - Participate in security incident response activities when vulnerabilities are exploited or pose imminent risk. - Monitor emerging threats, zero-day vulnerabilities, and industry advisories relevant to financial services. - Contribute to vulnerability management policies, standards, and procedures. - Assist with penetration testing coordination and result analysis. - Collect, organize, and maintain security control evidence and artifacts for monthly continuous monitoring deliverables and assessment/authorization activities, ensuring alignment with required frameworks. - Maintain accurate system inventory and authorization boundary documentation to ensure scanning scope aligns with approved system boundaries. - Analyze scan results for false positives, document justifications, and prepare deviation requests with supporting risk assessments. - Participate in change management processes to ensure continuous monitoring activities align with system changes and maintain compliance posture. - Support and maintain enterprise vulnerability management tools (such as Tenable, Nessus, Burp, Qualys, Rapid7, Wiz, Prisma, Microsoft Defender), ensuring timely updates and patches. - Run regular and on-demand scans across operating systems, databases, web applications, and containers, then work with technical teams to create tickets for remediation. - Track and document vendor dependencies, operational requirements, and open vulnerabilities, producing clear monthly reports and updates. - Contribute to improving internal standards and processes, including maintaining documentation, training materials, and standard operating procedures. - Run the daily vulnerability management program operations, work closely with the patch management analyst in identifying and patching vulnerabilities, and actively participate in weekly vulnerability management team meetings. - Comply with all Federal Regulations as they pertain to your job duties, including BSA. Qualifications - Bachelor's degree in Information Security, Computer Science, Information Technology or commensurate experience is Required. - 3+ years professional work experience in vulnerability management, security operations, or IT risk within a regulated environment is Required. - The GIAC (GSEC or GEVA) certification is preferred upon hire although required to be completed within 6 months of hire. - Prior financial industry regulations and frameworks (FFIEC, NCUA, GLBA, NIST) is Required. - Hands-on experience with vulnerability scanning tools, such as: Tenable (Nessus, Tenable.io), Qualys, Rapid7 or similar platforms is Required. - Strong understanding of network, operating system, and application vulnerabilities, patch management processes, and secure configuration standards (CIS Benchmarks) is Required. - Strong knowledge of vulnerability scanning technologies and methods, including scoring systems (CVSS, CMSS) and risk prioritization frameworks is Required. - Experience delivering monthly or periodic vulnerability status reports and tracking remediation efforts with internal and external teams is Required. Benefits - 25 days of paid time off and 10 paid holidays - 16 hours of paid Volunteer Time Off - 401K Retirement with up to 6% employer match - Excellent Health, Dental, Vision insurance, including multiple plan options - Health Savings Account with generous employer contributions - Employer paid Life insurance, Short-Term and Long-Term Disability - Tuition Reimbursement from $4,000 - $7,000 per calendar year - Robust Learning and Development program that includes an annual professional development stipend