• Manage a portfolio of Top Accounts, ensuring adoption, engagement and continuous value realization; • Conduct business diagnostics and uncover customer pain points, defining and executing success plans aligned with each account's strategic objectives; • Master the Omie ecosystem and identify opportunities to expand the use of our solutions; • Serve as the primary customer contact, building relationships across multiple stakeholder levels; • Lead executive meetings, maintain close contact and regular interactions to deliver a personalized, high-quality experience; • Act as the portfolio guardian by anticipating risks, mitigating potential churns and identifying upsell and expansion opportunities; • Monitor health, engagement and usability metrics, turning data into action plans and strategies for customer success; • Work closely with Product, Sales and other internal teams to continuously improve the customer experience.

Job Scope: As the Sr Client Service Rep, you will serve as the client advocate and will be responsible for the client satisfaction based on task ownership and accurate resolution in a fast-paced environment. You will manage a high volume of tasks that require you to leverage various resources to identify the client's need, clarify and communicate information, research issues, and provide effective resolution while keeping the client satisfaction at the core of every decision and behavior. Key Responsibilities: - Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible - Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data - Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy - Manage high volume of tasks in a timely and efficient manner - Identify client needs, research issue and provide solutions and/or alternatives - Build sustainable relationships and engage clients by providing best-in-class service - Meet and/or exceed established key performance criteria - Provide excellent client service and advocacy - Work across the organization as needed to resolve client requests - Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions - Dispatch available vehicles to clients across all regions on an inbound basis - Effectively communicate to the client how to use any of our client facing tools - Perform other duties as deemed necessary by management Qualifications - High School Diploma or GED required; College degree preferred (or equivalent experience) - Minimum of 4 years of customer service experience or the equivalent - Auction and/or logistics/transportation knowledge a strong plus - Excellent oral and written communications skills, particularly in a phone or email context - Attention to detail and follow-through - Demonstrated ability to adapt in a changing environment, - Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment - Demonstrated experience being a customer-focused, service-oriented professional USD 22.02 - 33.08 per hour Compensation: Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

Role Description Wir sind die ABS Group – seit über 30 Jahren Dein Partner für Outsourcing-Dienstleistungen. Unsere Tochterfirma, die CST energy services GmbH ist auf Kundenservice-Projekte in der Energiewirtschaft spezialisiert und sucht Verstärkung! Die CST energy services GmbH ist der Ansprechpartner für Stadtwerke und Energieversorger. Egal ob Zählerstände erfassen oder Abrechnungen klären – mit über 20 Jahren Erfahrung sind wir die Profis in der Energiewirtschaft! - Zählerstandserfassung sowie Korrektur - Pflege und Aktualisierung von Stammdaten - Rechnungserstellung und -korrekturen - Beratung zu Strom-, Gas- und Wärmeprodukten und Tarifänderungen - Kommunikation mit Marktpartnern sowie Endkund:innen Qualifications - Idealerweise mindestens ein Jahr Erfahrung im telefonischem Kundenservice - Ausgeprägte Kunden- und Serviceorientierung sowie sehr gute kommunikative Fähigkeiten in Wort und Schrift - Selbstständige, strukturierte und zugleich flexible Arbeitsweise - Hohes Qualitätsbewusstsein und Sorgfalt Benefits - Ein unbefristetes Arbeitsverhältnis - Möglichkeit zum 100 % Home-Office - 26 Urlaubstage (Erhöhung mit wachsender Betriebszugehörigkeit) - ein attraktives Entgelt zwischen 2.461 € – 2.582 € pro Monat - Umfassende Einarbeitung durch unsere interne Akademie - Vielfältige Mitarbeiterrabatte sowie ein Empfehlungsprogramm - Betriebliche Altersvorsorge und Maßnahmen im Gesundheitsmanagement Company Description

Role Description We are seeking a dependable and customer-focused English/Farsi Bilingual Customer Service Representative to provide exceptional support via phone, email, and text. The ideal candidate will assist customers with scheduling, enrollments, payment processing, and general inquiries while delivering a positive customer experience. Core Responsibilities - Customer Support & Communication - Handle inbound and outbound customer calls professionally - Respond to customer inquiries via email and text - Provide timely and accurate information regarding services, appointments, and general inquiries - Scheduling & Enrollment Support - Schedule and reschedule appointments using the company scheduling system - Assist customers with enrollments and payment processing - Administrative Support - Maintain accurate customer records and prepare evaluation reports - Coordinate with instructors and support daily administrative operations Qualifications - Fluent in English and Farsi (spoken and written) - Strong customer service, communication, and call handling skills - Excellent written communication skills for email and text support - Highly organized, detail-oriented, and able to multitask - Proficient in Microsoft Outlook and comfortable learning new systems - Self-motivated with the ability to work independently in a remote environment Requirements - Knowledge of driving school operations, scheduling processes, or DMV-related procedures Tools & Systems - Scheduling System - Ooma Phone System or other related phone systems - Microsoft Outlook