Role Description Frogfoot is in search of a Customer Service Agent to join the Customer Experience team. This role is perfect for someone who enjoys providing exceptional customer service by showing empathy, actively listening, and offering effective solutions to customer queries. Success in this role requires excellent communication skills and a strong commitment to resolving customer issues promptly, professionally, and with a positive customer experience in mind. Key Responsibilities - Provide exceptional customer service by responding promptly and professionally to customer enquiries across phone, email, voice, and chat channels. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Acknowledge, investigate, and resolve customer complaints efficiently. - Deliver fast and effective resolutions while ensuring a smooth and supportive customer experience. - Build customer loyalty and act as a customer advocate and brand ambassador. - Inform customers about products, services, and solutions relevant to their needs. - Keep accurate records of customer interactions, queries, and complaints. - Collaborate and coordinate with colleagues and other departments to ensure customer issues are resolved effectively. - Provide feedback to help improve customer service processes and overall customer satisfaction. - Demonstrate attentiveness, empathy, and patience when serving customers, even in situations involving challenging or rude behaviour. Qualifications - Grade 12/ Matric. - Customer Service or Contact Centre certification (advantageous). - Technical or telecom-related short courses (advantageous), such as: - CompTIA A+ or N+. - Networking basics. - Fibre or ISP-related training. - Ability to learn product and service information quickly and confidently. - 1–2 years of customer service experience, preferably in a call centre, helpdesk, ISP, or telecommunications environment. - Experience dealing with customers across multiple channels (phone, email, chat, voice). - Experience handling customer complaints, escalations, or problem resolution. - Experience working in a performance-driven environment with customer satisfaction targets (e.g., CSAT, FCR). - Experience documenting customer interactions and following structured workflow processes. Skills That Will Help You Succeed - Excellent communication skills, including active listening and clear verbal and written communication. - Strong problem-solving skills with an ability to suggest effective solutions. - Service-oriented mindset with the ability to manage customer grievances professionally. - Ability to learn product and service information quickly. - Ability to stay calm, patient, and in control during challenging customer interactions. - Ability to document information accurately and follow processes consistently. - Persuasive speaking skills and the ability to use positive language to build trust. Qualities We Value at Frogfoot - A people-first attitude and genuine empathy for customers. - Strong problem-solving ability and a proactive approach. - High levels of personal and professional ethics. - Adaptability and willingness to adjust in a fast-paced environment. - Clear and confident communication skills. - Self-control, patience, and the ability to manage stressful or confrontational interactions. - Taking responsibility and ownership of customer issues from start to completion.

• Continuous learning of the product and its verticals (POS, Cashless, Box Office, etc.), as well as the context of each market, promoter, and venue. • Proactive management of relationships with promoters and venues to optimize their use of the platform. • Agile and efficient use of internal and external tools (Slack, Google Workspace, HubSpot, Aircall, Notion, etc.) guaranteeing compliance with the department's SLAs. • Analysis and optimization of client configurations to detect bottlenecks and improve performance and end-user experience. • Clear and documented internal communication to ensure correct escalation of incidents and continuity between shifts. • Active collaboration with Product and Engineering teams to report bugs, suggest improvements, and drive product evolution. • Accurate identification of customer needs and implementation of effective, simple, and scalable solutions.

Role Description Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to: - Race - Color - Creed - Religion - Sex - Sexual orientation - Gender identity or expression - Pregnancy - Age - National origin - Citizenship status - Disability status - Genetic information - Protected veteran status - Any other characteristic protected by law Company Description Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in: - Digital strategy - Experience design - Engineering We work with a wide range of clients across many industries including: - Financial services - Professional services - Telecommunications and media - Consumer products - Automotive - Industrial automation - Professional sports and entertainment - Life sciences - Ecommerce - Education

Role Description We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Vietnam, and Malaysia, with almost 2000 schools as customers. Our mission is to revolutionize early childhood education through technology and provide innovative, scalable solutions to our customers. With a team of 60 talented individuals, we are committed to transforming the way education is delivered in the Southeast Asian region and beyond. About the Position Title: Customer Support Executive Location: Thailand (Remote) Department: Pixies What You Will Be Doing - As our frontline technical support staff, you will be equipped with product software knowledge, ready to offer a helping hand and answer to customers' technical enquiries via multiple channels. - Update the website’s Frequently Asked Questions (FAQ) page. - Be a listening ear and gather feedback from the ground to be relayed to our competent team of Builders (Developers) for exciting product enhancements. - Propose your own creative projects (on operations, products, services etc!) and take charge of its growth. - Stay up to date with the latest product updates, technical knowledge, and industry trends to provide effective and accurate support. - You will be amazed by what you can achieve with us! What We Are Looking For - Be exposed to a multinational team and work closely with teammates from offices in Singapore, Malaysia, Vietnam, and Thailand. - Be part of the LittleLives Team that supports your personal and professional growth. - Enjoy the freedom and independence to kickstart your own initiatives for the betterment of the team and the company. - An opportunity to collaborate with various teams in the company and learn about the different aspects of running a business. Your Profile: - Exceptional communications skills in English & Thai. - Organised and has a knack at keeping things clear and in order. - You are patient and have imaginative ways to disseminate information to any group. - You possess an eye for detail and are eager to master intricate systems. - You are driven and work hard to achieve small successes every single day. - Experience in the early childhood or enrichment sectors is highly advantageous. Interview Process - HR Screening - Role Challenge - Interview with Head of Customer Support and CPO