Role Description Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to: - Race - Color - Creed - Religion - Sex - Sexual orientation - Gender identity or expression - Pregnancy - Age - National origin - Citizenship status - Disability status - Genetic information - Protected veteran status - Any other characteristic protected by law Company Description Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in: - Digital strategy - Experience design - Engineering We work with a wide range of clients across many industries including: - Financial services - Professional services - Telecommunications and media - Consumer products - Automotive - Industrial automation - Professional sports and entertainment - Life sciences - Ecommerce - Education

Role Description We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Vietnam, and Malaysia, with almost 2000 schools as customers. Our mission is to revolutionize early childhood education through technology and provide innovative, scalable solutions to our customers. With a team of 60 talented individuals, we are committed to transforming the way education is delivered in the Southeast Asian region and beyond. About the Position Title: Customer Support Executive Location: Thailand (Remote) Department: Pixies What You Will Be Doing - As our frontline technical support staff, you will be equipped with product software knowledge, ready to offer a helping hand and answer to customers' technical enquiries via multiple channels. - Update the website’s Frequently Asked Questions (FAQ) page. - Be a listening ear and gather feedback from the ground to be relayed to our competent team of Builders (Developers) for exciting product enhancements. - Propose your own creative projects (on operations, products, services etc!) and take charge of its growth. - Stay up to date with the latest product updates, technical knowledge, and industry trends to provide effective and accurate support. - You will be amazed by what you can achieve with us! What We Are Looking For - Be exposed to a multinational team and work closely with teammates from offices in Singapore, Malaysia, Vietnam, and Thailand. - Be part of the LittleLives Team that supports your personal and professional growth. - Enjoy the freedom and independence to kickstart your own initiatives for the betterment of the team and the company. - An opportunity to collaborate with various teams in the company and learn about the different aspects of running a business. Your Profile: - Exceptional communications skills in English & Thai. - Organised and has a knack at keeping things clear and in order. - You are patient and have imaginative ways to disseminate information to any group. - You possess an eye for detail and are eager to master intricate systems. - You are driven and work hard to achieve small successes every single day. - Experience in the early childhood or enrichment sectors is highly advantageous. Interview Process - HR Screening - Role Challenge - Interview with Head of Customer Support and CPO

• Manage inbound contacts across phone, email and social, resolving queries efficiently and with care. • Handle general questions, missing orders, prescription concerns, or more complex issues requiring collaboration across teams. • Own and see through all inquiries received. • Gradually take on additional responsibilities as part of the role.

• Conduct outbound calls to patients in a professional and empathetic manner. • Build and maintain positive relationships with patients. • Support patient retention initiatives through proactive outreach. • Generate and send follow-up emails and communications. • Gather patient feedback and accurately record information in company systems. • Meet individual and team performance targets. • Resolve basic patient queries and escalate issues where appropriate. • Maintain accurate records of all interactions and communications. • Collaborate with internal teams to ensure a positive patient experience.