• Authoring, editing, and maintaining procedural documentation for the Bank Operation business units • Supporting resources (e.g. job aids, forms, etc.) • Work closely with various members of the Bank Operations business units and support teams to complete analysis on business policies, procedures, job aids, and other resources • Create documentation solutions that support business needs and align with internal document standards, styles, and best practices • Coordinate review and testing of new documents to determine accurate content and appropriate usage of the templates, style guides, and systems • Assist with review of documents for format consistency and ease of understanding • Interface with stakeholders and SMEs to gather appropriate details related to policy, procedure, and job aid requirements • Prepare presentations and/or proposals related to assigned projects

• Works closely with Sales and Business Development and other members of the management team to mature and advance Barnes Aerospace’s competitive position with respect to target opportunities in anticipation of the final request for proposal (RFP). • Identifies and leads pursuit of qualified contract opportunities in Aerospace new and existing business pipeline. • Lead proposal preparation, including reviewing solicitation requirements; understanding of contract type and source selection methodology to advise on pursuit strategies; ensure compliance with proposal submission requirements; prepare integrated pricing model, tailored to specific RFP requirements. • Creates capture plans to complete all capture milestones, gate reviews, and other opportunity-specific tasks to ensure excellence throughout the commercial lifecycle. • Directs and manages the Contracts Team in the development and execution of overall win strategy - building a high-performance team and cultivating a work environment in alignment with the company values that promotes employee empowerment, engagement and retention. • Establishes and communicates strategies to ensure high value contractual terms and conditions, defines methodologies, tasks, and activities, and describes roles and responsibilities to ensure successful planning and execution by the cross-functional teams. • Ensures compliance with BA’s compliance program with particular focus on compliance with U.S. export / import controls, international trade regulations, and U.S. Government Contracts / Subcontracts & FAR/DFAR requirements. • Builds and shapes the analysis and metrics for contract performance improvements including collecting and developing cost data, analyzing and identifying trends and determining terms and conditions for cost and business proposals which support company direction and objectives. • Directs bids, specifications, tests, progress reports, and final bids strategies and goals. • Establishes and communicates strategies to ensure high value contractual terms and conditions, defines methodologies, tasks, and activities, and describes roles and responsibilities to ensure successful planning and execution by the cross-functional teams. • Manages the Sales process team to ensure on time delivery of proposals to customers while securing internal approvals in a coordinated. complete manner based on the preparation of consistent professional Gate Review packages.

• Assist in preparing materials for board meetings, ELT meetings and SLT meetings ensuring accuracy and timeliness in documentation. • Support the development and dissemination of company-wide messaging, ensuring alignment with organizational goals and values. • Collaborate with strategy working groups to monitor progress against key objectives to delivery our operating strategy. • Conduct research and analysis on industry trends, competitor activities, and emerging technologies to inform strategic decision-making. • Provide administrative support to the SVP of Strategic Operations as needed, including calendar management, scheduling meetings, and organizing files.

• Own operational outcomes for Model N’s production SaaS environments, including availability, performance, incident response, and service delivery. • Lead global Cloud Engineering, SaaS Operations, Cloud Engineering, Platform Engineering, NOC, and incident management teams, ensuring consistent execution across all regions. • Ensure effective 24/7 operational coverage, escalation paths, and on-call models. • Deliver against defined SLAs; monitor trends and drive corrective actions where needed. • Lead major incident response, post-incident reviews, and root cause remediation. • Oversee cost effective deployment and management of cloud technology at Model N with a strategic focus on cost efficiency, availability, and stability. • Implement and refine operational processes including change management, release readiness, capacity planning, and proactive monitoring. • Drive AI, automation and tooling improvements to reduce manual effort, operational risk, and time to resolution. • Establish and track operational KPIs to measure effectiveness, efficiency, and customer impact. • Serve as the primary Cloud Operations leader interfacing with Engineering, Product Management, Security, Customer Support, and Customer Success. • Participate in customer-facing engagements and executive escalations as needed, particularly for strategic accounts. • Communicate operational status, risks, and improvement plans to senior leadership with clarity and credibility. • Manage SaaS Operations budgets, including cloud consumption, tooling, and managed service providers. • Partner with Finance and Procurement to forecast spend and identify cost optimization opportunities. • Support vendor evaluation and operational governance, aligned to broader cloud and technology strategies. • Ensure SaaS operations consistently meet security, compliance, and audit requirements (SOC 2, ISO 27001, GDPR, etc.). • Partner with Security and Compliance teams to operationalize controls and maintain audit readiness. • Embed compliance requirements into operational processes and standard operating procedures.