Model N

• Define and evolve a practical, forward-looking support operations roadmap aligned to company priorities and customer experience goals • Establish lightweight but effective operating cadences (weekly reviews, performance tracking, issue escalation visibility) • Balance short-term stabilization needs with longer-term improvements in systems, data, and processes • Own the structure and ongoing optimization of Salesforce Service Cloud as the core support platform • Partner in the implementation and refinement of AI-supported tools (e.g., knowledge generation, chat-based intake) to improve information capture and accessibility without compromising the quality of complex support interactions • Design and refine case lifecycle, fields, taxonomy, and routing logic to reflect real product issues and support workflows • Ensure the system remains simple, usable, and adaptable, avoiding unnecessary complexity • Partner with internal teams and external partners to maintain data integrity and system reliability • Partner closely with support engineers to understand how complex issues are diagnosed and resolved in practice • Improve case intake, categorization, and routing to better align with product areas and team expertise • Identify inconsistencies in how work is performed and introduce structure where it adds clarity and value • Define and implement a core set of support metrics that reflect both operational health and customer impact • Build reporting that provides visibility into support demand, trends, backlog, and recurring product or customer pain points • Translate support activity into actionable insights for Product and Engineering • Develop clear, practical documentation and playbooks that support consistent execution without over-constraining expert teams • Explore opportunities to leverage AI to better capture, structure, and surface knowledge from complex support cases • Identify opportunities to reduce friction in workflows while respecting the complexity of the work • Introduce improvements incrementally, with a focus on adoption and real impact • Act as a bridge between Support, Product, and Engineering to ensure support insights are visible and actionable • Help establish feedback loops that connect customer issues to product improvements • Partner with leadership on prioritization of operational and product-related improvements • Stand up and scale the Support Operations function, building foundational processes and capabilities to support long-term growth • Provide clarity, prioritization, and direction in an evolving environment • Build, develop, and lead a high-performing team, setting clear expectations, coaching for growth, and fostering a culture of accountability, continuous improvement, and strong business partnership • Drive cross-functional collaboration by enabling teams with tools, insights, and scalable processes.

• Own the RIG's product roadmap and sprint output — Define what the team builds, in what order, and why. Translate customer pain and market opportunity into clear, testable product increments. Be accountable for what ships. • Operate as a player-coach — Lead by doing. Write requirements, run standups, unblock engineering, and get in front of customers in the same week. This is a lean team where the leader sets the pace. • Drive the two founding initiatives — Lead product execution on Gross-to-Net automation and IRA Navigator (340B ceiling price management, MFP effectuation, and duplicate discount detection). Develop deep domain expertise in government pricing compliance; become Model N's internal authority on these workflows. • Define the RIG's operating model — In close partnership with the CPO and the broader product organization, establish the RIG's charter, ceremonies, and interface with core product squads. Design for speed without sacrificing quality or alignment. • Integrate agentic development methods — Champion the use of AI-assisted and agentic development tools within the team. Model N is actively building its BMAD (agentic development) capability; the RIG is the proving ground. You do not need to write code, but you need to understand what these tools can do and how to structure work to take advantage of them. • Maintain a tight customer feedback loop — Identify and engage design partners for each RIG initiative. Bayer is an active design partner on IRA Navigator. Build the relationships and processes to get real customer signal before, during, and after each release. • Coordinate with the core product organization — Ensure RIG output integrates cleanly with Model N's product platform and roadmap. Communicate what the team is building, what it has learned, and what is coming next — keeping the CPO and cross-functional stakeholders aligned without creating bureaucratic overhead. • Represent RIG initiatives externally — Join customer and prospect conversations to validate product direction, communicate the roadmap, and build market credibility for new capabilities.

• Partner with FP&A business partners to roll up company-wide budgets, forecasts, and actuals into a consolidated enterprise view. • Maintain and enhance the enterprise financial model serving as the foundation for consolidated reporting and capital planning. • Ensure alignment of revenue, expense, and cash flow assumptions in collaboration with Accounting and BI. • Own and continuously refine the company's multi-year long-range planning model. • Develop scenario and sensitivity analyses to evaluate growth, margin expansion, capital allocation, and risk trade-offs. • Translate strategic initiatives into financial outcomes within the LRP framework. • Lead financial modeling for acquisition opportunities, including valuation analysis and pro forma impact assessment. • Support due diligence and integration planning from a financial perspective. • Incorporate acquired entities into consolidated forecasts and long-range planning.

• Develop and execute strategic account plans across parent and subsidiary organizations. • Drive cross-sell and upsell opportunities for Model N’s SaaS product suite. • Build trusted relationships with senior stakeholders to promote solution adoption. • Collaborate with internal teams (Solutions, Partners, Support, Services) to deliver value throughout the sales cycle. • Lead quarterly business reviews and strategic planning sessions with customers. • Advocate for customer needs internally to improve product and service outcomes. • Maintain accurate pipeline and account data in Salesforce. • Consistently meet or exceed ARR and funnel targets. • Utilize the “Model N Way” sales methodology and tools. • Support renewal processes and customer retention efforts.

• Provide global leadership and oversight for accounting close, internal control and consolidation processes • Own payroll function, including international subsidiaries, global accounts payable, fixed assets, prepaids, accounts payable, accruals and equity administration. • Develop relationships with auditors and tax service providers in US and internationally • Provide thought leadership for systems implementation and integration (ERP, Expense Reports, PR/PO systems, AP module, equity accounting and administration for private sector, payroll) • Works cross functionally to update and maintain operational policies, such as Travel and Expenses • Keep accounting policies up-to date (e.g. Fixed Assets and Prepaids etc.) • Continuously strive to increase productivity in accounting organization, encourage use of AI in business processes and as work efficiency tools. • Review, interpret and develop diverse policies to ensure compliance with company policies and US GAAP. • Manage and comply with local, state, federal and international government reporting requirements and tax filings. • Develop and document business processes and accounting policies to maintain and strengthen internal controls. • Design financial statements flow and work closely with FP&A team to support the preparation of monthly and quarterly group financial statements to be included in Model N’s periodic reporting packages including balance sheets, statements of operations and statement of cashflows. • Drive to continuously improve the accounting and reporting process, identify and implement efficiency and automation across the accounting function. • Work with business teams, FP&A, IT, Legal and other departments to further develop policies and processes surrounding the operations and capital expenditures. • Work with business partners to improve accuracy and timeliness of inputs for key financial processes • Lead Model N’s Accounting team of 4 US and 4 offshore employees, enhancing a high-performance team and culture. • Project manage special projects as necessary.

• Define and execute go-to-market strategies in partnership with Product Management, Revenue Operations, and Sales Enablement. • Develop compelling positioning, value messaging, and launch plans to drive adoption and growth. • Refine and optimize messaging to support customer satisfaction and retention. • Create impactful content for demand generation, product initiatives, and brand awareness. • Deliver messaging and collateral including persona value frameworks, website copy, webinars, case studies, and thought leadership content. • Prepare executive-level presentations for sales, strategy, Customer Advisory Boards, and industry events. • Equip Sales, Solutions Engineering, Customer Success, and Professional Services with the right tools and training to win deals and expand accounts. • Own the go-to-market execution of new product introductions.

• Draft, negotiate, and manage technology transactions and commercial contracts, including Master Subscription Agreements, SaaS Order Forms, Statements of Work, Data Processing Agreements, OEM agreements, technology licensing agreements, and vendor/partner agreements. • Lead and support complex negotiations with enterprise customers and strategic partners in the life sciences (pharma, medtech) industries. • Collaborate with the General Counsel and outside counsel on complex matters across practice areas, and help manage Model N Legal Operations team members as the department scales. • Leverage AI tools and legal technology to drive efficiency across contract lifecycle management, legal research, and document review; champion automation and self-service solutions to scale legal support without proportional headcount growth. • Develop and maintain contract templates, playbooks, and standardized processes to improve consistency and reduce cycle times. • Serve as a trusted advisor to Sales, Customer Success, Finance, Product, HR, and other stakeholder leadership, advising on deal structuring and risk allocation, translating legal risk into business terms, and helping find creative paths forward. • Partner with Product and Engineering teams on new product launches, feature development, terms of service, and go-to-market legal requirements. • Support the company’s privacy program in partnership with the DPO, including advising on GDPR, CCPA, and other data protection requirements, reviewing customer data commitments, and assisting with privacy impact assessments. • Support IP strategy and protection of Model N's technology platform and proprietary tools and assets. • Play a key role in acquisition due diligence, transaction execution, and post-close integration; support preparation for a potential strategic transaction or exit, including data room organization, disclosure schedules, and buyer diligence. • Assist with commercial disputes, customer escalations, and pre-litigation resolution. • Advise HR on employment-related matters, including offer letters, separation agreements, employee policies, workplace investigations, and compliance with federal and state employment laws. • Partner with the General Counsel to oversee the procurement function, including supervising a procurement team member and managing day-to-day procurement operations. • Partner with the General Counsel to manage the ESG function, including supervising a dedicated ESG team member and assisting in day-to-day program operations. Scope includes policy development, reporting and disclosure, supply chain diligence, and cross-functional coordination to advance Model N's environmental, social, and governance objectives.

• Proven ability to build relationships with customers/systems integrators on complex implementation projects. • Prior consulting experience with business process mapping and solution definitions for system implementations. Prior experience with ERP and CRM systems. • Conduct business requirements workshops, perform fit/gap analysis and work with solution architect to estimate effort. Convert requirements into a design for system processes and necessary configurations. Work closely with Solution Architect and other team members on design, data gathering and testing activities • Document requirements in the Model N format to be understood by the customer and Model N team members • Identify process improvements and guide customer through functional and business changes • Assist with data mapping and basic application configuration • Define system property and resource changes based on customer specifications • Create, plan, and execute unit tests with assistance from other team members • Train customer users as required on the system • Plan, facilitate, and assist customer with user acceptance testing • Provide input to improve the process of delivering solutions to customers • Share suggestions and knowledge with team members to optimize implementation methodology • Maintain accurate and timely written and oral communication with customer and project team • Deliver quality project tasks and deliverables on time and within budget

• Model N is hiring a Regional Sales Manager in our Life Sciences organization, reporting to the Sales Director, Life Sciences and Medical Technology. • The Regional Sales Manager (RSM) will be responsible for prospecting and closing new business within a designated set of named accounts. • The Regional Sales Manager (RSM) will act as a business leader, manage own book of business/territory, run business meetings remotely and in person when needed, and close complex deals.

• Execution of Established Strategic Partnership Framework • Categorization, scoring and tiering of our existing partner ecosystem • Prioritized engagement designed to maximize revenue impact • Program design and partnership agreement optimization • Partner Identification & Development • Proactively identify, research, and engage potential alliance and partnership opportunities. • Act as a “hunter,” initiating new conversations and building pipeline for strategic partnerships. • Relationship Management • Build and maintain strong, trusted relationships with partner stakeholders. • Serve as a primary point of contact, ensuring partners feel supported, informed, and aligned. • Program & Project Management • Coordinate cross-functional efforts to launch, manage, and optimize partner initiatives. • Track milestones, deliverables, and outcomes to ensure partnerships move forward effectively and drive revenue results. • Strategic Support • Contribute thoughtful, data-informed insights to help shape the evolving partnerships strategy. • Identify opportunities to improve partner engagement, performance, and scalability. • Collaboration & Communication • Work closely with Sales, Marketing, and other internal teams to align partner efforts with commercial goals. • Communicate clearly and consistently with both internal and external stakeholders.