Role Description Torq Interface is seeking a detail-oriented Clinical Operations & Vendor Support Specialist to support hospital teams, surgery centers, and vendor representatives using our platform. This role is a strong fit for a Certified Surgical Technologist (CST), OR team member, or perioperative professional who is looking to move outside of the operating room while still using their clinical knowledge, attention to detail, and understanding of surgical workflows. You will help customers resolve support issues, support surgical case workflows, review documentation, and contribute to quality assurance for our Billing Verification product. This role is currently part-time however as business needs change, there may be an opportunity to increase to a full-time role. - Serve as a primary support contact for hospital users, surgery centers, and vendor representatives - Manage customer support tickets, phone calls, and helpdesk emails - Create and manage user accounts for hospital staff and vendor reps - Support surgical case workflows within the Torq platform - Build and maintain rules that match vendor companies and reps to the correct surgical cases - Review case details, purchase orders, and billing documentation for accuracy and completeness - Identify missing information, discrepancies, or workflow issues requiring follow-up - Provide remote training and support to new and existing customers - Help create support documentation and improve internal processes - Share customer feedback with internal operations, product, and engineering teams Qualifications - Strong written and verbal communication skills - Excellent attention to detail - Customer-first mindset and professional communication style - Comfortable learning new software tools and workflows - Ability to manage multiple priorities independently - Strong problem-solving skills - Experience in a healthcare, surgical, customer support, or operations environment Requirements - Certified Surgical Technologist (CST) certification strongly preferred - Experience in an operating room, surgery center, sterile processing, medical device, or perioperative support role - Familiarity with surgical cases, surgical vendor reps, implants, instruments, trays, or hospital documentation - Experience with hospital purchasing, billing, purchase orders, or vendor management - Experience with Zendesk, HubSpot, Google Sheets, or similar tools Benefits - Use your surgical experience in a role outside the OR - Help hospitals improve surgical workflows and vendor coordination - Work remotely with a flexible part-time or full-time schedule - Join a growing healthcare technology startup - Contribute directly to product improvements using real-world clinical insight - 401(k), healthcare plans, and other benefits available for full-time employees To Apply Please submit your resume and a brief cover letter explaining your interest in healthcare technology and customer support.

Role Description This role will be responsible for ongoing management of quality & Risk Adjustment medical record collection. The Retrieval Associate will perform record retrieval with the goal to increase HEDIS®, CMS STARs, and state-specific measure performance scores by planning, performing, coordinating, and monitoring medical record collection activities to meet or exceed quality and Risk standards, contractual requirements, and pay for performance incentives. - Highly organized with demonstrated professional maturity and emotional resilience. - Day-to-day work mainly involves retrieval via remote EMR access to increase collection of member compliant information resulting in improved HEDIS® or other quality or Risk program rates. - Building and maintaining provider group relationships. - Understanding and detailed documentation of provider group relationships and medical record collection requirements. - Mining and reviewing data for project quality assurance. - Utilization of multiple claims systems, medical record collection tracking tools, electronic medical record systems, secure FTP, external lab portals, and immunization registries. Qualifications - High School Diploma/GED. - 2+ years of healthcare industry OR managed care experience. - 1+ years of direct HEDIS® and/or Risk Adjustment and/or medical record review experience. - Intermediate level of proficiency with Microsoft Word, Excel, Outlook, and PowerPoint. - Ability to travel up to 10% of the time. - Ability to work full-time, Monday - Friday, during normal business hours of 8:00am - 5:00pm, including occasional overtime. - Must be 18 years of age OR older. Requirements - Overall HEDIS® and other quality and Risk Adjustment program knowledge. - Develop an understanding of HEDIS® and Risk Adjustment including project timelines to improve HEDIS® scores, CMS Star Ratings, and other metrics. - Completion of all required measure-level training to ensure adequate medical record collection. - Understanding of Risk adjustment and additional quality programs. - Basic working understanding of billing and claims coding as well as medical record terminology. - Ability to meet timelines associated with project tasks. - Build trust and form effective relationships with providers. - Research and outreach to understand provider group roll-ups. - Consistently maintain an accurate repository of provider relationships. - Attend and participate in team meetings to ensure processes are well understood. - Develop an in-depth understanding of multiple collection methods. - Coordinates and performs medical record collection using various methodologies. - Ability to sort and format data via Excel. - In-depth knowledge of and complete adherence to HIPAA guidelines. - Effectively operate equipment such as laptop, multiple monitors, scanner, fax, and headset. - Utilize multiple systems for medical record collection. - Strong Microsoft Office knowledge and skills. - Knowledge of Adobe Acrobat. - Ability to navigate multiple electronic medical record (EMR) systems. Benefits - 4 weeks of on-the-job training. - Flexibility to telecommute from anywhere within the U.S. - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution. - Hourly pay for this role will range from $24 - $43 per hour based on full-time employment. Soft Skills - Strong, professional, and effective interpersonal and communication skills. - Energy, motivation, and commitment to drive results. - Diplomatic with strong negotiation and conflict resolution skills. - Demonstrated ability to meet commitments and build consensus. - Demonstrates adaptability in a highly changing environment. - Presentation skills with ability to present to various stakeholders. - Exhibits creative problem-solving skills. - Ability to effectively manage time and large workloads. - Ability to work independently with minimal intervention. - Effective organizational skills. - Ability to stay on task while working independently in a telecommute setting.

Engage with Medicare members to conduct Comprehensive Medication Reviews, enhance medication adherence, collaborate with providers to address care gaps, and deliver patient-centered medication counseling for optimal health outcomes.

Role Description The Global Site Start-up (SSU) Lead is accountable for the global execution of site activation for assigned clinical trials, performing responsibilities with moderate oversight. The Global SSU Lead is accountable for ensuring site start-up is efficient, timely and in accordance with the sponsor Standard Operating Procedures (SOPs) and ICH/GCP. This role applies to internally sourced studies and studies outsourced to Clinical Research Organizations (CROs) and the balance of direct leadership versus oversight will vary accordingly. Contributes to ongoing process improvement initiatives. CORE JOB RESPONSIBILITIES: - Site Start-up Strategy: - Develop the site start up strategy for each study, outlining all dependencies impacting site activation and actively mitigating and escalating risks. - Oversee the tracking and analysis of study metrics, including risks and mitigation strategies and to evaluate CRO performance and implement corrective actions. - Advocate for optimized site selection strategies, leveraging data-driven insights to guide cross-functional teams toward effective decision-making. - Lead the development, assessment, and alignment of site activation projections, ensuring cross-functional and CRO collaboration to meet strategic objectives. - Ensure comprehensive and compliant documentation of site start-up materials in the Trial Master File (TMF) to maintain inspection readiness. - Country Start-up: - Partner with cross functional and CRO partners (where applicable) to develop a comprehensive global country start up strategy, outlining all dependencies impacting country start up and actively mitigating and escalating risks cross functionally. - Monitor and maintain country intelligence data to support informed decision-making and develop accurate startup projections and strategic plans. - Support regulatory submissions as needed, including activities such as providing required site documentation, coordinating submissions to Central Institutional Review Boards (CIRBs), supporting sites with Local Institutional Review Board (LIRB) submissions, and handling or supervising Clinical Research Organization (CRO) insurance requests, etc. - Ensure timely country submission deliverables (ensure task completion; all roles clarity, identification of critical path items, effective communication pathway). - Site Start up Management: - Lead and oversee all aspects of site start-up activities, including fast-track site initiation, site calls, document collection, and milestone tracking, ensuring timely and efficient completion of processes. - Serve as the subject matter expert for essential site documents, providing training, guidance, and support to teams and sites on regulatory requirements, document management, and TMF filing. - Oversee CRO site start up management or in house site facing regional SSU team, where applicable. - Lead the collection and analysis of site intelligence to support strategic site selection and site start-up. - Oversee the preparation and approval of site regulatory package, ensuring compliance with country-specific requirements, TMF standards, and ICH-GCP guidelines, while supporting inspection readiness and maintaining high-quality site documentation. - Team Interactions: - Represent SSU on cross-functional teams, providing updates, escalating challenges, and proposing mitigation strategies for site start-up issues. - Act as the escalation point for CRO and internal team to ensure timely SSU issue resolution. - Process Improvement: - Recommends and participates in cross functional and department process improvements. Qualifications - Demonstrates vendor management experience. - Technical proficiency in trial management systems (CTMS, TMF) and MS applications including (but not limited to) Project, PowerPoint, Word, Excel. - Knowledge of ICH/GCP and regulatory guidelines/directives. - Effective project management skills, cross-functional team interaction and organizational skills. - 4-6 years of experience. Requirements - May require up to 25% travel.