Role Description This role will be responsible for ongoing management of quality & Risk Adjustment medical record collection. The Retrieval Associate will perform record retrieval with the goal to increase HEDIS®, CMS STARs, and state-specific measure performance scores by planning, performing, coordinating, and monitoring medical record collection activities to meet or exceed quality and Risk standards, contractual requirements, and pay for performance incentives. - Highly organized with demonstrated professional maturity and emotional resilience. - Day-to-day work mainly involves retrieval via remote EMR access to increase collection of member compliant information resulting in improved HEDIS® or other quality or Risk program rates. - Building and maintaining provider group relationships. - Understanding and detailed documentation of provider group relationships and medical record collection requirements. - Mining and reviewing data for project quality assurance. - Utilization of multiple claims systems, medical record collection tracking tools, electronic medical record systems, secure FTP, external lab portals, and immunization registries. Qualifications - High School Diploma/GED. - 2+ years of healthcare industry OR managed care experience. - 1+ years of direct HEDIS® and/or Risk Adjustment and/or medical record review experience. - Intermediate level of proficiency with Microsoft Word, Excel, Outlook, and PowerPoint. - Ability to travel up to 10% of the time. - Ability to work full-time, Monday - Friday, during normal business hours of 8:00am - 5:00pm, including occasional overtime. - Must be 18 years of age OR older. Requirements - Overall HEDIS® and other quality and Risk Adjustment program knowledge. - Develop an understanding of HEDIS® and Risk Adjustment including project timelines to improve HEDIS® scores, CMS Star Ratings, and other metrics. - Completion of all required measure-level training to ensure adequate medical record collection. - Understanding of Risk adjustment and additional quality programs. - Basic working understanding of billing and claims coding as well as medical record terminology. - Ability to meet timelines associated with project tasks. - Build trust and form effective relationships with providers. - Research and outreach to understand provider group roll-ups. - Consistently maintain an accurate repository of provider relationships. - Attend and participate in team meetings to ensure processes are well understood. - Develop an in-depth understanding of multiple collection methods. - Coordinates and performs medical record collection using various methodologies. - Ability to sort and format data via Excel. - In-depth knowledge of and complete adherence to HIPAA guidelines. - Effectively operate equipment such as laptop, multiple monitors, scanner, fax, and headset. - Utilize multiple systems for medical record collection. - Strong Microsoft Office knowledge and skills. - Knowledge of Adobe Acrobat. - Ability to navigate multiple electronic medical record (EMR) systems. Benefits - 4 weeks of on-the-job training. - Flexibility to telecommute from anywhere within the U.S. - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution. - Hourly pay for this role will range from $24 - $43 per hour based on full-time employment. Soft Skills - Strong, professional, and effective interpersonal and communication skills. - Energy, motivation, and commitment to drive results. - Diplomatic with strong negotiation and conflict resolution skills. - Demonstrated ability to meet commitments and build consensus. - Demonstrates adaptability in a highly changing environment. - Presentation skills with ability to present to various stakeholders. - Exhibits creative problem-solving skills. - Ability to effectively manage time and large workloads. - Ability to work independently with minimal intervention. - Effective organizational skills. - Ability to stay on task while working independently in a telecommute setting.

Engage with Medicare members to conduct Comprehensive Medication Reviews, enhance medication adherence, collaborate with providers to address care gaps, and deliver patient-centered medication counseling for optimal health outcomes.

Role Description The Global Site Start-up (SSU) Lead is accountable for the global execution of site activation for assigned clinical trials, performing responsibilities with moderate oversight. The Global SSU Lead is accountable for ensuring site start-up is efficient, timely and in accordance with the sponsor Standard Operating Procedures (SOPs) and ICH/GCP. This role applies to internally sourced studies and studies outsourced to Clinical Research Organizations (CROs) and the balance of direct leadership versus oversight will vary accordingly. Contributes to ongoing process improvement initiatives. CORE JOB RESPONSIBILITIES: - Site Start-up Strategy: - Develop the site start up strategy for each study, outlining all dependencies impacting site activation and actively mitigating and escalating risks. - Oversee the tracking and analysis of study metrics, including risks and mitigation strategies and to evaluate CRO performance and implement corrective actions. - Advocate for optimized site selection strategies, leveraging data-driven insights to guide cross-functional teams toward effective decision-making. - Lead the development, assessment, and alignment of site activation projections, ensuring cross-functional and CRO collaboration to meet strategic objectives. - Ensure comprehensive and compliant documentation of site start-up materials in the Trial Master File (TMF) to maintain inspection readiness. - Country Start-up: - Partner with cross functional and CRO partners (where applicable) to develop a comprehensive global country start up strategy, outlining all dependencies impacting country start up and actively mitigating and escalating risks cross functionally. - Monitor and maintain country intelligence data to support informed decision-making and develop accurate startup projections and strategic plans. - Support regulatory submissions as needed, including activities such as providing required site documentation, coordinating submissions to Central Institutional Review Boards (CIRBs), supporting sites with Local Institutional Review Board (LIRB) submissions, and handling or supervising Clinical Research Organization (CRO) insurance requests, etc. - Ensure timely country submission deliverables (ensure task completion; all roles clarity, identification of critical path items, effective communication pathway). - Site Start up Management: - Lead and oversee all aspects of site start-up activities, including fast-track site initiation, site calls, document collection, and milestone tracking, ensuring timely and efficient completion of processes. - Serve as the subject matter expert for essential site documents, providing training, guidance, and support to teams and sites on regulatory requirements, document management, and TMF filing. - Oversee CRO site start up management or in house site facing regional SSU team, where applicable. - Lead the collection and analysis of site intelligence to support strategic site selection and site start-up. - Oversee the preparation and approval of site regulatory package, ensuring compliance with country-specific requirements, TMF standards, and ICH-GCP guidelines, while supporting inspection readiness and maintaining high-quality site documentation. - Team Interactions: - Represent SSU on cross-functional teams, providing updates, escalating challenges, and proposing mitigation strategies for site start-up issues. - Act as the escalation point for CRO and internal team to ensure timely SSU issue resolution. - Process Improvement: - Recommends and participates in cross functional and department process improvements. Qualifications - Demonstrates vendor management experience. - Technical proficiency in trial management systems (CTMS, TMF) and MS applications including (but not limited to) Project, PowerPoint, Word, Excel. - Knowledge of ICH/GCP and regulatory guidelines/directives. - Effective project management skills, cross-functional team interaction and organizational skills. - 4-6 years of experience. Requirements - May require up to 25% travel.

Role Description The Manager is responsible for the oversight of a team or group. This includes ensuring successful performance and delivery of his/her direct report’s project deliverables, on time with high quality. The Manager is responsible to resource client projects with suitably developed professionals and to retain and develop these professionals within Parexel. The Manager may also be part of a project team and be responsible for successful delivery of his/her own project deliverables, on time with high quality. The Manager is responsible to promote new business by participating in project bids and client presentations as appropriate. The Manager is responsible to provide clinical consultation to project teams as needed. The Manager works independently, under supervision of the Senior Manager, Associate Director or Director. Key Accountabilities - Project Delivery Management and Oversight - Monitor performance by close interaction with project leadership/functional leadership and ensure that ongoing/revised project documentation and correspondence is accurate and complete. - May be responsible for own assignments as project team member, including taking the role of a senior level contributor on a project team. - Ensure high quality and timely delivery of own deliverables, generating study specific status reports for study teams, Sponsors and/or management. - Attend project team meetings as required at the project level. - Provide consultation, facilitate metrics collection and develop action plans in conjunction with Management/Project Leadership/Leads to keep project on time and within budget. - Manage and oversee team activities including appropriate resourcing of staff, staff assignments, quality control and efficiency of project deliverables. - Produce accurate resourcing plans in conjunction with appropriate Project Team Members. - Serve as an ongoing liaison with Project Team, Sponsor and management regarding performance of direct reports. - Performance Management, Staff Development and Talent Management - Provide technical support to staff to ensure that they have the required knowledge to fulfill their duties. - Ensure direct reports meet departmental and project productivity and quality metrics by efficient execution of their project in line with project plan. - Conduct quality checks of deliverables and take appropriate remedial action. - Meet and aim to exceed client expectations by recruiting, retaining and developing a skilled, experienced and motivated team. - Manage and develop the staff to ensure their performance meets and or exceeds both the business and their own personal goals/objectives. - Support staff to improve their efficiency and effectiveness at prioritizing work and improving performance. - Participate in formal staff review processes e.g. performance and salary reviews to corporate standards and timescales. - Client Management and Business Development - May be tasked to support efforts for generating business leads (client networking, public speaking, etc.). - May participate in and contribute to Project bids, including client presentations. - May be responsible to coordinate client or account activities for department or function. - Take appropriate action following regular feedback sessions from client’s technical groups. - General Operations and Functional/Business Unit Management - Participate in and/or champion the implementation of Parexel and department system/standards improvement activities. - Maintain an agreed level of productivity/billability and staff turnover. - Complete routine administrative tasks in a timely manner (e.g. timesheets, training, travel expense claims). - Maintain a positive, results oriented work environment, building partnerships and modeling teamwork. - Maintain a working knowledge of, and assure compliance with, applicable ICH Guidelines, Good Clinical Practices, Regulatory Agency requirements, Parexel SOPs, and where applicable, sponsor SOPs. - General Administration, Manage Personal Competencies and Role Modeling - May manage employees from multiple disciplines and act as role model for location. - Demonstrate leadership within department, function or location. - Take an active role in departmental, functional or location activities. Qualifications - Demonstrated ability to manage and motivate direct reports. - Competent in local language and written English; oral English competency is preferred. Knowledge and Experience - Substantial monitoring/data management experience or equivalent experience in clinical research with strong understanding & knowledge of clinical trials environment. Education - Educated to degree level (biological science, pharmacy, or other health-related discipline preferred) or equivalent nursing qualification or relevant clinical other equivalent experience. EEO Disclaimer Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.