Torq Interface

Role Description Torq Interface is seeking a detail-oriented Clinical Operations & Vendor Support Specialist to support hospital teams, surgery centers, and vendor representatives using our platform. This role is a strong fit for a Certified Surgical Technologist (CST), OR team member, or perioperative professional who is looking to move outside of the operating room while still using their clinical knowledge, attention to detail, and understanding of surgical workflows. You will help customers resolve support issues, support surgical case workflows, review documentation, and contribute to quality assurance for our Billing Verification product. This role is currently part-time however as business needs change, there may be an opportunity to increase to a full-time role. - Serve as a primary support contact for hospital users, surgery centers, and vendor representatives - Manage customer support tickets, phone calls, and helpdesk emails - Create and manage user accounts for hospital staff and vendor reps - Support surgical case workflows within the Torq platform - Build and maintain rules that match vendor companies and reps to the correct surgical cases - Review case details, purchase orders, and billing documentation for accuracy and completeness - Identify missing information, discrepancies, or workflow issues requiring follow-up - Provide remote training and support to new and existing customers - Help create support documentation and improve internal processes - Share customer feedback with internal operations, product, and engineering teams Qualifications - Strong written and verbal communication skills - Excellent attention to detail - Customer-first mindset and professional communication style - Comfortable learning new software tools and workflows - Ability to manage multiple priorities independently - Strong problem-solving skills - Experience in a healthcare, surgical, customer support, or operations environment Requirements - Certified Surgical Technologist (CST) certification strongly preferred - Experience in an operating room, surgery center, sterile processing, medical device, or perioperative support role - Familiarity with surgical cases, surgical vendor reps, implants, instruments, trays, or hospital documentation - Experience with hospital purchasing, billing, purchase orders, or vendor management - Experience with Zendesk, HubSpot, Google Sheets, or similar tools Benefits - Use your surgical experience in a role outside the OR - Help hospitals improve surgical workflows and vendor coordination - Work remotely with a flexible part-time or full-time schedule - Join a growing healthcare technology startup - Contribute directly to product improvements using real-world clinical insight - 401(k), healthcare plans, and other benefits available for full-time employees To Apply Please submit your resume and a brief cover letter explaining your interest in healthcare technology and customer support.

Role Description The Junior Sales Associate is a pipeline generation role with a strong focus on outbound prospecting and identifying new business opportunities. You'll be responsible for researching potential customers, initiating conversations, engaging directly with prospects, qualifying leads, and booking meetings for the sales team. This role is ideal for someone who thrives in a fast-paced environment. - Prospecting & Lead Generation (Primary Focus) - Identify and research target accounts across hospitals, health systems, and ASCs - Build and maintain lists of key decision-makers and influencers - Execute high-volume outbound outreach via cold calls, email, and LinkedIn - Initiate conversations with prospective customers and generate interest in Torq's platform - Continuously test and refine messaging to improve engagement and response rates - Develop a strong understanding of target personas and their pain points - Prospect Engagement & Qualification - Engage directly with prospects through calls and meetings to uncover needs and challenges - Ask thoughtful, structured questions to assess fit, urgency, and potential value - Qualify leads based on key criteria (need, timing, stakeholders, and alignment with Torq's solution) - Clearly communicate Torq's value proposition in a compelling and concise way - Build early-stage relationships and establish credibility with potential customers - Pipeline Development - Schedule qualified meetings and product demos for the sales team - Maintain a consistent flow of high-quality opportunities for sales team - Track and manage a healthy pipeline while meeting activity and conversion targets - CRM & Sales Operations - Accurately log all activities, contacts, and notes in CRM (HubSpot) - Track outreach performance and pipeline metrics - Maintain organized and up-to-date prospect data - Collaboration & Growth - Partner closely with sales team to ensure smooth handoff of qualified opportunities - Collaborate with marketing to refine messaging and targeting - Learn Torq's product, value proposition, and the healthcare landscape - Continuously improve prospecting, communication, and qualification skills - Proactively identify new outreach approaches, messaging ideas, and prospecting opportunities - Take ownership of activity goals and pipeline outcomes with minimal day-to-day supervision - Operate with urgency and initiative in a high-growth startup environment - Comfortable operating in a fast-moving startup environment with evolving processes Qualifications - 2–5 years of experience in sales, business development, or customer-facing roles - Strong interest in sales, prospecting, and building a career in SaaS or health tech - Comfortable speaking with new people daily and conducting high-volume outreach - Strong curiosity and ability to ask good questions to uncover customer needs - Excellent communication skills (written and verbal) - Strong organizational skills and attention to detail - Self-motivated with a willingness to learn and adapt quickly Requirements - Experience with CRM tools (Salesforce, HubSpot, etc.) - Exposure to SaaS, healthcare, or medtech industries - Familiarity with LinkedIn Sales Navigator or prospecting tools Career Growth Opportunity This role is designed as a launchpad into a long-term sales career at Torq. High performers will have the opportunity to grow into more senior roles, where they will take on greater responsibility in managing deals, running demos, and closing business. Logistics & Compensation - Location: Remote - Compensation: Competitive base + commission - Benefits: Competitive benefits package

Role Description We are seeking a detail-oriented Customer Support Associate to serve as the primary point of contact for our hospital and vendor representative users. This role combines hands-on customer service (via Zendesk ticketing and phone), operational support for our core platform, and quality assurance for our new Billing Verification product. You'll play a vital role in ensuring smooth daily operations while contributing to process improvements across our growing customer base. This is currently could be a part-time or full-time position. Primary Responsibilities - Customer Support & Communication - Manage and resolve customer support tickets in Zendesk, serving as first point of contact for technical issues, user questions, and system requests. - Create and manage user accounts for vendor reps and hospital staff. - Build and maintain system rules for matching vendors with the correct surgical cases. - Handle inbound customer phone calls, providing real-time troubleshooting and support. - Monitor and respond to helpdesk emails with timely, professional communication. - Escalate complex issues appropriately while maintaining ownership of ticket resolution. - Customer Onboarding and Training - Provide remote training sessions and support to new or existing customers. - Engage with existing customers on a regular basis to support customer success using Torq software. - Identify and escalate customer issues to internal stakeholders. - Billing Verification & Quality Assurance - Review and validate hospital purchase orders (POs) submitted through our helpdesk. - Verify billing documentation for accuracy and completeness. - Conduct case reviews to ensure compliance with hospital and vendor requirements. - Identify and flag discrepancies or issues requiring follow-up. - Collaborate with internal teams to resolve billing issues. - Process Improvement & Projects - Assist with special projects and system optimizations assigned by leadership. - Identify opportunities to streamline support processes and improve customer experience. - Collaborate with cross-functional teams on initiatives to enhance product functionality. - Technology & Tools - Zendesk: Primary platform for ticket management and customer support. - Phone System: Handle inbound customer calls and support requests. - HubSpot: CRM for task management and customer relationship tracking. - Google Sheets: Data organization, reporting, and workflow documentation. - ChatGPT: Research support for vendor products and technical solutions. Qualifications - Excellent written and verbal communication skills with a customer-first mindset. - Tech-savvy and quick to learn new platforms and workflows. - Strong attention to detail and ability to review documentation for accuracy. - Comfortable managing multiple priorities in a fast-paced environment. - Proficiency with help desk software, CRM systems, and data management tools. - Ability to work independently with minimal supervision. Preferred Qualifications - Experience in healthcare operations, particularly in operating room or surgery center settings. - Certified Surgical Technologist (CST) certification. - Familiarity with hospital purchasing, billing, or vendor management processes. - Prior experience with Zendesk or similar ticketing platforms. - Background in customer support or account management roles. Benefits - Make a meaningful impact in healthcare by supporting hospitals and improving surgical workflows. - Flexible remote work environment with part-time schedule. - Opportunity to grow with a fast-scaling startup. - Work directly with hospital systems and contribute to product development. - Collaborative team culture focused on continuous improvement. - 401k, healthcare plans, and other benefits available for full-time employees.