• Engage with Kyriba's US customers to drive and accelerate their value realization and ensure business outcomes are met through consumption of their purchased solutions and success service entitlements — achieving mutual success across the customer lifecycle • Manage a broad portfolio of customers across the United States, delivering consistent, high-quality engagement across all accounts • Proactively engage customers to ensure they adopt full product functionality and realize maximum value from Kyriba — anticipating needs before customers raise them • Facilitate regular customer meetings, including executive touchpoints, that measure progress and business impact • Take a strong outcome-focused approach, driving value delivery in support of profitable growth and retention goals • Establish success and engagement metrics, annual goals, and key objectives with each customer; leverage data and tools to track and deliver against them • Forecast risk of revenue loss in your account base by anticipating and proactively planning for customer needs • Develop and document account strategies in Customer Engagement Plans; deliver success through value and insight that is relevant and unique to each customer • Identify expansion opportunities to grow Kyriba's footprint through additional services and capabilities • Establish, maintain, and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy • Facilitate Customer Advisory Councils and support executive-level board member relationships • Prioritize multiple competing priorities and stakeholders with urgency, independence, and sound judgment — without needing to be directed at every step • Proactively collaborate with cross-functional teams to achieve successful customer outcomes, self-directing work across product, implementation, and commercial teams as needed

• Serve as the primary point of contact for our clients, ensuring they achieve value from our products and services;• Responsible for building strong relationships, assisting with onboarding, providing ongoing support, and working closely with our product and sales teams to deliver an exceptional customer experience;• Your goal is to drive client satisfaction, retention, and long-term success;• Receive and respond to client inquiries quickly and efficiently;• Collaborate with cross-functional teams to diagnose customer issues and come to an expeditious resolution;• Investigate and problem solve a wide range of customer inquiries both through email and phone calls;• Create and maintain customer support articles for new and updated features and functionality that coincides with product updates;• Share customer feedback and functionality requests with the Product Management team;• Build strong relationships with customers, ensuring trust and 100% satisfaction;• Review and test new product functionality;• Other duties as assigned.

• Manage a portfolio of prioritised customers, working closely with their product and engineering teams, as well as senior stakeholder. You’ll own retention and expansion for your accounts supported by Customer Engineers, Account Executives and our Enode Product teams; • Own the full post-sales cycle from product development through to launch and scale, including testing new CS strategies and approaches along the way to drive customer impact; • Build the Customer Success function at Enode - shaping our approach, processes, systems and tooling that will define how we operate as we scale; • Collaborating closely with our product teams to ensure what we build reflects what customers actually need. • Partnering with Sales and Marketing to improve the customer journey from first touch point through to long term success.

Role Description Rain is looking for a Customer Success Operations Specialist (CSOPS) to join its Customer Success Operations (CSOP) team. The CSOP team's mission is to ensure that all Customer Success activities and initiatives are carried out as efficiently and effectively as possible. As a Customer Success Operations Specialist, you will play a vital role in Rain’s overall client satisfaction. Daily goals include supporting the customer experience and the company’s Customer Success objectives. We welcome individuals who will actively participate in our strategy and voice opportunities for improvement. - Coordinate, support and escalate issues between customers, users and Rain internal teams - Perform scheduled operational tasks on a rotating basis, requiring strict accuracy, and on-time completion - Work closely with Analytics & Insights teams to monitor and troubleshoot issues proactively and reactively - Find areas that need improvements, identify redundant processes and help streamline the entire Customer Success function - Create and improve standardized processes - Contribute to documentation used for internal or external training/learning - Escalate Customer Success team issues to Product and Engineering teams - Support CSMs in identifying and executing growth initiatives in support of Analytics & Insights teams Qualifications - 2+ years of experience in B2B SMB or scaled in customer success, account management, or sales with a history of driving revenue through retention and expansion of existing customers - Strong project management skills and ability to prioritize internal and external requests - Demonstrated track record of successfully building relationships and problem solving skills - Proven ability to measure, understand, and communicate business needs and impact to your customers - Ability to be flexible and adjust to changing priorities or projects as the company scales - Experience in FinTech is a plus - Experience using an enterprise CRM (HubSpot, Salesforce, etc.) Benefits - Flexible PTO - Medical, Dental, Vision, Life, Disability coverage - Parental leave - Monthly stipend - Equity options Company Description Rain is the world's first AI Financial Health Platform, serving 3.5 million employees at leading organizations like McDonald's, Marriott, and T-Mobile. Rain works in the background to optimize every employee's financial life to prevent shortfalls and build long-term stability. Backed by top investors including QED and Prosus, Rain has raised $150M in venture funding to fuel our next stage of hyper growth.