Role Description We are seeking an AI Implementation Specialist to design, build, and deploy AI powered solutions that automate operational workflows and improve efficiency. This role focuses on developing AI agent capabilities, creating structured context frameworks, and enabling orchestration of skills across multiple workflows. This position blends solution design, hands-on implementation, and system optimization. The ideal candidate is highly technical, highly organized, and comfortable building in fast moving environments where clarity is created through execution. Success in this role is measured by the quality, reliability, maintainability, and adoption of AI solutions delivered. Key Responsibilities - AI Solution Development - Design and build AI powered solutions that automate business and operational workflows - Translate requirements into functional AI implementations - Iterate on solutions based on performance, feedback, and evolving needs - AI Skill Development - Build modular AI agent skills that perform specific tasks within workflows - Maintain and improve reusable capabilities that can be applied across multiple use cases - Ensure consistency and reliability of skill performance - Context Framework Development - Create and maintain structured context files that support AI agent behavior and accuracy - Develop and manage documentation that provides operational guidance and system understanding - Ensure information used by AI systems remains current and structured - Orchestration and Workflow Design - Connect multiple AI skills into coordinated workflows that solve complex tasks - Design logic for how skills interact and pass information between steps - Identify opportunities to improve automation and reduce manual effort - Testing and Validation - Define acceptance criteria for AI solutions - Test outputs for accuracy, consistency, and reliability - Troubleshoot and refine solutions to meet performance expectations - Documentation and Enablement - Document skills, context structures, and workflow patterns - Create reusable standards and templates to support adoption - Share knowledge to support team understanding and usage - Collaboration and Discovery - Work with stakeholders to identify opportunities for automation - Translate operational needs into structured AI solutions - Communicate progress, risks, and recommendations clearly Qualifications - Experience building AI solutions, automations, or agent based systems - Experience with prompt engineering and large language model systems - Ability to create and maintain structured files such as JSON, YAML, and Markdown - Strong problem solving skills and a builder mindset - Ability to manage multiple priorities and deliver across concurrent workstreams - Strong written and verbal communication skills - Ability to work independently in fast moving environments Preferred Qualifications - Experience with Python - Experience with AI agent frameworks or orchestration tools - Familiarity with command line tools and terminal based workflows - Experience working in large technology environments Ideal Candidate Profile - Strong interest in applied artificial intelligence and practical automation - Comfortable working through ambiguity and defining structure through execution - High attention to detail and commitment to quality output - Strong ability to connect technical solutions with operational needs - Self directed and able to ramp quickly on new systems and tools Location Remote Role Type Contract 6 Month Position Expected Hours 40 per week Benefits - Dental insurance - Health insurance - Health savings account - Life insurance - Paid time off - Retirement plan - Vision insurance Schedule 8 hour shift, Monday to Friday Application Question(s) - Do you or will you in the future require any sponsorship to work in the US? Language English (Required)

• Drive key workstreams within large-scale implementation projects • Partner with hospital leaders and cross-functional teams to execute program launches • Build project plans, track progress, and keep teams aligned • Facilitate meetings and push decisions forward • Evaluate workflows and help design more efficient processes • Support system implementations and coordinate across IT, operations, and clinical teams

Role Description The Implementation Manager is a critical role responsible for leading the post-sale customer journey, ensuring a seamless and successful transition to the Qualia platform. This individual acts as the primary project leader, guiding strategic, high-value clients through a comprehensive onboarding process that includes system configuration, workflow customization, and extensive training. The ideal candidate has a deep understanding of the software implementation lifecycle, a strong technical aptitude, and excellent communication skills to manage customer expectations and drive project success. Responsibilities - Project Management: Lead all aspects of the implementation project, from initial discovery and strategic planning to final go-live and handoff to the Customer Success team. - Customer Consultation: Work directly with customer stakeholders to understand their business processes and configure the Qualia platform to meet their unique operational needs. - System Configuration: Configure core system settings, including user permissions, security settings, financial accounts, and third-party integrations (e.g., banks, e-recording services). - Training & Enablement: Develop and deliver customized training programs for new and existing users, utilizing a variety of methods including on-site, virtual, and self-serve content. - Quality Assurance: Conduct thorough testing of all configurations and integrations to ensure the system is ready for launch and meets the customer’s business requirements. - Client Advocacy: Identify potential project risks and product gaps, communicating them to internal teams and collaborating on solutions to ensure a smooth implementation. - Documentation & Handoff: Maintain detailed project documentation and ensure a smooth transition of the client to internal teams upon successful project completion, and inform stakeholders about the ongoing implementation status. Qualifications - Proven experience in a project management or implementation role, preferably in a SaaS or B2B environment. - Strong technical skills and comfort with configuring complex software systems. - Excellent communication, presentation, and interpersonal skills. - Ability to manage multiple projects simultaneously and prioritize tasks effectively. - Experience with project management software and a strong understanding of implementation methodologies. - A proactive, problem-solving mindset and a commitment to customer satisfaction. Benefits - Comprehensive health plans. - 401k program. - Commuter benefits. - Professional development. - Parental leave. - Flexible time off policy. - Robust online onboarding program to train new hires. - Biweekly all hands meetings. - A variety of internal virtual events to keep employees connected.

Role Description At VBA, implementations are more than software deployments. They are business transformations. As a Senior Implementation Project Manager, you will lead strategic, enterprise-level implementations that help healthcare organizations modernize operations, improve efficiency, and achieve meaningful business outcomes. - Serve as a trusted advisor to executive stakeholders. - Guide clients through complex implementations while balancing business priorities, technical requirements, organizational readiness, and client expectations. - Lead highly visible client engagements and facilitate strategic discussions. - Navigate ambiguity and drive alignment across multiple business and technical workstreams. - Build trust, influence stakeholders, anticipate risks, and drive accountability. - Impact client satisfaction, project success, product adoption, and long-term partnerships. - Help clients successfully implement and maximize the value of VBA's solutions. Qualifications - Bachelor’s degree in a related field (e.g., Business, Healthcare, IT, or similar). - 7-10+ years of experience in project and program management roles within the healthcare, SaaS, or technology consulting sectors. - Proven success leading large-scale, cross-functional project teams in a client-facing capacity. - Demonstrated leadership in managing multiple high-stakes projects and clients simultaneously. - Exceptional communication, negotiation, and interpersonal skills. - Strong organizational acumen with experience managing large, cross-functional teams. - Deep understanding of SaaS ecosystems, technical integrations (EDI, APIs), and platform deployment best practices. - Highly analytical and strategic thinker with a data-driven approach. - Comfortable operating autonomously in ambiguous or fast-changing environments. - Proficient in enterprise project management tools and reporting dashboards. - Ability to travel as needed to support client and team engagements. Requirements - Experience with B2B SaaS implementations in the healthcare industry. - Experience with healthcare insurance-related technology such as claims administration platforms, portals, and/or analytics platforms. - Strong understanding of healthcare payer operations, claims processing systems, and regulatory requirements. - Ability to work independently and be resourceful when confronted with ambiguity. - Project Management Professional (PMP) or other relevant certifications. What will you be doing? - Client Leadership & Strategic Partnership - Serve as the primary point of contact for enterprise implementation engagements. - Act as a trusted advisor to client stakeholders and executive sponsors. - Build strong client relationships through proactive communication. - Facilitate executive steering committees and project governance meetings. - Project & Program Management - Lead complex SaaS platform implementations involving cross-functional teams. - Develop and maintain comprehensive project plans, timelines, and implementation roadmaps. - Manage project scope, timelines, risks, dependencies, and resource requirements. - Monitor project performance and communicate status updates. - Drive accountability across all project participants. - Cross-Functional Collaboration - Partner closely with Product, Engineering, Data Integration, Client Services, Configuration, and Support teams. - Coordinate technical workstreams involving APIs, EDI transactions, and data integrations. - Align internal teams around project priorities and client objectives. - Escalate issues appropriately while facilitating timely resolution. - Risk Management & Continuous Improvement - Identify implementation risks and develop mitigation strategies. - Support organizational readiness and change management efforts. - Champion continuous improvement initiatives. - Contribute to the development and refinement of implementation standards. - Perform other duties as assigned. Travel Requirements - Up to 10% travel. Location - Remote. What Success Looks Like - Build trusted relationships with executive sponsors and client stakeholders. - Lead complex enterprise implementations with confidence and accountability. - Anticipate risks and proactively drive resolution. - Manage multiple high-priority client engagements while maintaining exceptional client experiences. - Influence decision-making and drive accountability across internal and client teams. - Align diverse stakeholder groups around shared objectives. - Deliver projects on time, within scope, and aligned with strategic business objectives. - Guide clients through organizational change and implementation readiness activities. - Serve as a strategic advisor who helps clients maximize the value of their investment in VBA solutions. - Contribute to the evolution of implementation methodologies and delivery standards. Benefits - Remote/Hybrid Schedules (depending on job role). - 12 Paid Holidays. - Responsible Time Off. - Volunteerism Day. - Paid Parental Leave: - 2 Weeks: Bonding Leave. - 10 Weeks: Supplemental Medical Leave (for Birthing Parents Only). - Life insurance - $500,000 guaranteed issue. - Short- and long-term disability insurance. - Employer match on employee 401(k) contributions. - Broadband Reimbursement up to $120. - Health Insurance (3-Medical Plan Options). - Dental - Company sponsored benefit. - Vision - Company sponsored benefit. - Employee Assistance Program.