Role Description The Senior Client Success Manager - Programmatic is at the forefront of Zeta’s strategic client/agency partnerships. In this dynamic environment, you will ensure the book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs. This role is remote out of Toronto, Canada. - Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources, and processes and articulate them convincingly to prospects and customers. - Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers. - Lead weekly client status meetings while discussing campaign reporting, optimizations & insights. - Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer’s business needs. - Prepare and conduct high impact reporting presentations in collaboration with the analytics team. - Ensure exemplary customer satisfaction levels with every customer interaction. Qualifications - 3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning. - Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs. - Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process. - Strong analytic skills, including high level of comfort with Excel. - Passion for digital media and thorough knowledge of the programmatic advertising industry. - Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly. - Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance. - Intelligent, outgoing individual with interpersonal skills and work ethic. - Comprehensive experience with MS Office, particularly Excel and PowerPoint. - Ability to travel as needed. Benefits - Unlimited PTO - Excellent medical, dental, and vision coverage - Employee Equity and Stock Purchase Plan - Employee Discounts, Virtual Wellness Classes, and Pet Insurance - And more!! Salary Range The salary range for this role is $100,000 - $125,000 CAD, depending on location and experience. People & Culture at Zeta Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here .

Role Description As a Customer Success Manager, you’ll be the trusted advisor guiding educators and administrators to achieve their goals with Edmentum solutions. You’ll lead impactful implementations, foster strong relationships, and ensure every customer experience drives meaningful student success. - Champion customer success from onboarding through renewal, ensuring seamless adoption and measurable outcomes. - Build deep partnerships with district leaders and educators to promote engagement and awareness. - Analyze data to uncover insights and craft strategies that maximize student learning impact. - Collaborate with internal teams to secure renewals and identify growth opportunities. - Advocate for customers by sharing feedback that shapes future products and services. Qualifications - Bachelor’s degree. - 5+ years of experience in education technology or customer success. - Passionate about improving education and driving positive change. - Strong communication skills and ability to engage effectively at all levels of a district. - Skilled in analyzing data and making strategic recommendations. - Deep understanding of curriculum, instruction, and educational trends. - Proactive, adaptable, and thrive in a fast-paced environment. - Collaborative and committed to fostering inclusion. - Willing to travel up to 65%. - Willing to take on evolving responsibilities based on business needs. Requirements - Job Application Deadline: July 15, 2026. - Pay range for this role: $80,000 — $90,000 USD. Benefits - Comprehensive benefits package to support overall well-being and work-life balance. - Medical, dental, and vision insurance with various plan options. - 401(k) retirement plan with company matching. - Flexible Time Away Program along with 10 paid holidays, 2 floating holidays, and 1 wellness day. - Winter office closure at the end of December. - Resources to promote wellness, ensuring support both professionally and personally.

• Build strong customer relationships through regular check‑ins, strategic reviews, and proactive engagement. • Develop Customer Success Plans that drive adoption, measurable value, and regulatory‑aligned outcomes. • Monitor customer health, usage trends, and risks while maintaining accurate CRM records and renewal forecasts. • Lead the full renewal cycle, presenting ROI and identifying upsell or expansion opportunities. • Act as the customer advocate by gathering feedback, influencing product improvements, and coordinating cross‑functional support. • Manage inquiries, escalations, and onboarding to ensure smooth adoption and high customer satisfaction.

• Own business outcomes across assigned enterprise dealer groups—not just account health, but adoption, ROI, and expansion readiness. • Drive operational consistency across dozens of rooftops by influencing Service and Sales leadership—not just individual contributors. • Lead multi-location adoption strategies across Fixed Ops (service lane) and Variable Ops (sales, appraisals, merchandising). • Identify systemic gaps across dealer groups and implement scalable solutions—not one-off fixes. • Translate complex performance data into clear, executive-level insights that inform company strategy. • Surface patterns, risks, and opportunities across accounts to influence expansion decisions at the leadership level. • Partner cross-functionally with Sales, Product, Support, and Operations to remove blockers and drive measurable outcomes. • Build, test, and refine playbooks that can scale across hundreds of locations. • Operate with a high degree of autonomy—prioritizing where to focus across multiple enterprise accounts. • Travel strategically to key locations to drive impact, validate execution, and accelerate performance (~40–50%).