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Support Engineering Manager

Engineering ManagerEngineering ManagerFull TimeRemoteLeadTeam 51-200Since 2020H1B No SponsorCompany SiteLinkedIn

Location

Asia Pacific

Posted

5 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Support Engineering Manager

Supabase

Role Description We're hiring a Support Manager on our global Support leadership team to clear the way for our APAC Support Engineers. A quick word on what Support means here, because it shapes everything about this role: - Support is viewed as one of the highest-leverage feedback loops in the company. - It’s where the real shape of our product meets the real shape of our users' work. - Done well, it becomes an engineering superpower, helping us learn where the product actually bends. You'd join the existing Support leadership group and be the person on during APAC hours, sharing context, queue, escalations, and standards with your peers in EMEA and AMER. The right person needs to be: - Sharp enough on technology to genuinely assist support engineers. - Capable of anticipating needs and keeping the way clear for support engineers. If you've ever felt like a support org was being run as a cost center and wanted to drag it back toward being a craft, we think you’ll fit right in. Qualifications - A technical foundation, kept current. - A real background in Postgres / SQL, Linux, sysadmin, backend or platform engineering, DevOps, or database work. - Supabase-adjacent fluency. - Management experience. - Operational instincts. - Writing skills. - Customer instinct. Requirements - Comfortable reasoning about auth flows, storage, serverless functions, realtime systems, or vector workloads. - You’ve led a technical team before: support, SRE, platform, engineering. - You're comfortable with metrics (FRT, MTR, CSAT) but you don't let them run the team. - You can write clearly in English under pressure. - You like users and are curious about their needs. Benefits - Fully Remote: We hire globally and provide a WeWork membership or co-working allowance. - ESOP: Every team member receives equity ownership in the company. - Tech Allowance: Budget for setting up your ideal work environment. - Health Benefits: 100% coverage for employees and 80% for dependents. - Annual Off-Sites: Company gathers once a year in a new city for connection and collaboration. - Flexible Work: Operate asynchronously and manage your own time. - Professional Development: Annual education allowance for courses, books, or conferences. Company Description Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - 280+ team members - 55+ countries - 20+ languages spoken - $500M raised - 500,000+ community members Hiring Process - Apply – Our team will review your application. - Intro Call – A short video chat to get to know each other. - Interviews – Up to four calls with team leads, future teammates, and someone from leadership. - Decision – We may follow up with a final question or go straight to offer.

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